Jobs in Drum Brae & Gyle, Edinburgh

We have a fantastic opportunity for a Customer Service Assistant to join Ark on a 1-year Fixed Term Contract. The purpose of this post is to provide administration support to the Neighbourhood Services and Asset Management Teams and to deliver exceptional front line customer service across Ark’s business.

Join Ark's dynamic team as a Customer Services Advisor, where you'll play a pivotal role in both the Housing and Neighbourhood Services and Asset Management Teams. This diverse position requires meticulous attention to detail, excellent multitasking abilities, and the flexibility to adapt to changing priorities. As a key member of our customer-focused teams, you'll provide administrative support to ensure exceptional service delivery across all aspects of Ark's operations.

Amongst other responsibilities listed in the full job outline the Customer Services Advisors act as a first point of contact for customers in relation to all housing and property queries, managing customer expectations and ensuring that customers are clear on timescales and next steps, following the principle of right first time. Provide business administration support across Housing and Customer Services and Asset Management.

The Customer Service Advisor reports directly to the Customer Services Officer. Download the full job description on Arks Website.

We would love to hear from you. Apply now using the online application form on Arks Website arkha.org.uk/work-with-us

Why Ark?

• Hybrid Working: Enjoy the flexibility of splitting your work week between working from home and our Main Office in Edinburgh.

• Flexible Working Times: Not a 9am - 5pm person. Arks allows you to flex your start & finish time in agreement with your line manager.

• Employee Assistance Program: Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.

• Employee Discounts: Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.

• Annual Leave Buy & Sell Scheme: Employees have the option to sell or buy additional annual leave, up to a maximum of 5 days (or 1 working week for part-time staff) per year.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata

• 4% Contributory pension scheme

• Cycle to Work Scheme

As with all of our head office roles, we exist to support Ark’s mission. Ark is a major provider of Care and Support to people with long term and enduring conditions including learning disability, mental health issues, dementia and autism. As a Housing Association, we provide a range of accommodation much of which has been designed or adapted to meet the needs of people with disabilities.

Our aim is to create the best possible customer outcomes through our highly skilled people, the provision of high-quality affordable homes and excellent care.

Would you like to help Corra make a difference alongside people and communities?

We’re looking for a new Trustee to join our board

Corra’s Trustees play a hugely important role in Corra. They guide the foundation, setting strategy and making sure we’re having a positive impact. They are responsible for governance, overseeing good financial management, ensuring Corra is a good employer and protecting our reputation.

We’re looking for people who care about Corra’s mission, and come with an engaged and committed mindset, ready to have their voice heard in conversations about what we do and why. We hope to increase the diversity of our Board, and balance experience and enthusiasm across our group of Trustees.

We’d love to hear from you if you have strong skills and experience in one of these areas:

• Charity accounting and audit – either as a qualified accountant working in a medium to large charity at a senior level, or an audit manager/partner specialising in the charity sector.

Diversity of our Board is a vital part of our commitments to Diversity, Equity and Inclusion (DEI), and to becoming an anti-racist organisation. We would particularly welcome applications from disabled people and people from Black, Asian and Minority Ethnic communities.

Corra Foundation’s vision is for a society in which people create positive change and enjoy fulfilling lives. At Corra we are committed to increasing the diversity of our team and encourage applications from all backgrounds.

We are now recruiting for a 12 month fixed term full-time Communications Support Worker (Storytelling) role. This is an excellent opportunity for someone with relevant skills and experience to join a friendly, hardworking, passionate team keen to make a difference to our communities.

Working across Corra, with the Policy and Communications Team the postholder will deliver communications activity which supports Corra’s communications strategy, including develop and produce stories from Corra’s funded work alongside communities, producing social media content, communication packs, newsletters and website content, as well as designing and delivering events.

The role will support continuous development of our communications strategies, ensuring our communications are accessible, engaging and have impact, as well as supporting the wider Corra team to implement the communications guide and policies. Duties also include looking after systems and records, and liaise with suppliers including designers, web designers and photographers.

The role will require someone who has experience of producing social media content and copy writing, as well as working or volunteering in a communications role or similar. Excellent interpersonal skills, relationship building and communication skills, a willingness to learn, excellent organisational skills and the ability to prioritise, and a commitment to Corra’s ‘ways of working’ principles and supporting diversity, equity, and inclusion.