Jobs in Fountainbridge & Craiglockhart, Edinburgh

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

Key Responsibilities

• Lead, motivate, and support a team delivering front-line customer service

• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met

• Oversee incoming and outgoing communications including calls, emails, and case management

• Handle Stage 1 complaints and support investigations into more complex cases

• Build strong working relationships with internal teams and external partners

• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries

• Deliver training, coaching, and one-to-one performance reviews for team members

• Contribute to continuous improvement of customer service processes and procedures

• Support organisational initiatives and policy development

What We’re Looking For

• Proven experience in a customer service leadership or supervisory role

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a busy environment

• Experience handling complaints and resolving customer issues effectively

• A proactive approach to problem-solving and service improvement

• Passion for delivering excellent customer experiences

Why Join Us?

At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.

We offer:

• Competitive salary

• Opportunities for professional development

• A supportive and inclusive working environment

• The chance to make a real impact in the community

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers

Are you a proactive and people-focused leader with a passion for delivering high-quality property management services?

We’re looking for a Property Team Leader based in our Glasgow Office to ensure excellence, compliance, and real value for our customers.

About the Role:

Reporting to the Service Manager - Property and leading a team of two Property Officers and one Property Co-Ordinator, you will be responsible for delivering our property management plan to the highest standard.

This includes assisting the Service Manager with the development and management of the Property Team to ensure that Blackwood’s homes are safe, warm, energy efficient and meet the associations asset strategy while maintaining strong performance outcomes and an excellent tenant experience.

Key Responsibilities:

• Lead and manage the delivery of planned, cyclical, and adaptation programmes.
• Provide day-to-day management and leadership to the Property Team.
• Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service.
• Ensure quality control through regular monitoring of contractor performance and reporting on KPIs.
• Manage budgets, grant claims, and ensure accurate financial records.
• Drive continuous improvement in asset management strategy and service delivery.
• Promote a culture of shared responsibility, accountability, and customer satisfaction.

What We’re Looking For:

• Proven experience in asset management, property services, or housing maintenance.
• Strong leadership and line management experience.
• Knowledge of health and safety legislation, CDM regulations, and compliance best practices.
• Excellent communication and stakeholder engagement skills.
• A commitment to delivering value-for-money services and enhancing customer experience.

Why Join Us?

Blackwood offers a range of employee benefits, including:

• Comprehensive induction and personal development opportunities
• Company sick pay scheme on completion of probationary period
• 34 days’ holiday per annum, pro rata for part-time hours
• Company pension scheme and Death in Service Benefit
• Access to our Employee Assistance Programme Help@hand

All successful candidates will be required to become a PVG scheme member.

We ask that all applicants read the Job Pack (attached to the advert) Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.

Note to interested applicants:

SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD

We are looking for a Communications Assistant to support the smooth running of Inspiring Scotland’s communication team. In this role, you will provide support across a variety of projects and help deliver purposeful, creative, and engaging communications materials.

This is an ideal opportunity for someone that is looking to build upon their communications experience. Support and training can be provided, as most importantly we are looking for someone who is proactive and team minded. Someone able to listen to colleagues’ varying needs; contribute ideas and work collaboratively to create solutions. You should be comfortable organising your own time and adapting to priorities. You will have an awareness of communication activity and an interest in being creative and using this skill to help make communications stand out.

In this role you will work alongside the Communications Manager and be line managed by the Senior Communications Officer who are responsible for managing a wide range of activity for Inspiring Scotland. Alongside this team, you will be able to work with colleagues across the organisation and across policy areas such as equality and human rights, outdoor play, mental health, and youth employability.

Join Our People and Culture Team

We are looking for an experienced and proactive People Business Partner to join our People and Communications Team. This is an exciting opportunity for someone who thrives on building strong relationships, influencing positive change, and delivering strategic people solutions that support organisational goals.

As a trusted partner to managers and senior leaders, you will play a key role in workforce planning, employee engagement, organisational development, and change management. You will help shape a high-performance culture where employees feel supported, valued, and empowered to succeed.

About the Role

As People Business Partner, you will:

• Build strong partnerships with managers and senior leaders across designated business areas
• Provide expert advice and support on employee relations matters including performance management, absence, grievance, disciplinary and capability cases
• Support workforce planning, succession planning, talent development and recruitment activity
• Use people data and insights to identify trends and inform business decisions
• Lead and support change management and organisational development initiatives
• Contribute to the development and implementation of people policies and ensure compliance with employment legislation and best practice
• Champion diversity, equity and inclusion across all people practices
• Promote employee wellbeing, engagement and a positive workplace culture

About You

We are looking for someone who has:

• Proven experience in a People Business Partner or senior HR advisory role
• A CIPD Level 5 qualification or equivalent experience
• Strong knowledge of UK employment law and HR best practice
• Experience of supporting managers with complex employee relations and absence management cases
• Experience of workforce planning, change management and policy development
• Strong analytical skills and the ability to use HR systems and people data to drive decision-making
• Excellent communication, relationship-building and influencing skills
• The ability to manage multiple priorities and work effectively in a fast-paced environment

It would also be beneficial if you have:

• Experience working within a regulated sector such as healthcare or social care
• Experience supporting talent management and succession planning initiatives
• A full clean driving licence and willingness to travel between locations when required

What We’re Looking For

The successful candidate will be:

• A trusted and credible advisor
• Passionate about delivering excellent people support
• Committed to diversity, equality and inclusion
• Honest, professional and approachable
• Flexible and solutions-focused
• Committed to continuous professional development

Why Join Us?

This is an opportunity to make a real impact within a values-led organisation. You will work alongside a supportive team, partner with leaders across the business, and play an important role in shaping the employee experience.

We offer:

• Competitive salary
• Opportunities for professional development
• A supportive and inclusive working environment
• The chance to make a real impact in the community

Our employee benefits:

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders
• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums
• Discounts at major online and High Street retailers

If you are looking for a role where you can influence change, support people to thrive, and contribute to organisational success, we would love to hear from you.