Jobs in Sighthill & Gorgie, Edinburgh

Thank you for your interest in joining Four Square Scotland as a Service Manager.

This is an exciting opportunity to take on a key leadership role within our Visiting Support Team, supporting our ambition for people experiencing or at risk of homelessness to have greater choice, stability and opportunities for the future.

Our Visiting Support Team works with people across Edinburgh who are homeless or at risk of homelessness, providing practical, person-centred support to help them access stable housing and successfully sustain their tenancies.

As Service Manager, you will lead and support a team of eight, providing clear direction and effective day-to-day management while ensuring the team delivers a high-quality service to the people we support. You will play an important role in maintaining strong standards, supporting your team and helping the service continue to develop and respond to the needs of the people and communities we work with.

We’re looking for an experienced, compassionate and confident Senior Waking Nights Practitioner to join our team at Four Square.

You’ll provide calm, consistent and person-centred support throughout the night, while also supporting and guiding the wider night team. We’re looking for someone who is approachable, dependable and confident in making decisions, particularly when responding to challenging or unexpected situations.

If you’re passionate about supporting people and making a difference, we’d love to hear from you!

Four Square is looking for a Waking Night Practitioner to join our team, providing trauma-informed, person-centred support to people experiencing homelessness.

We’re looking for compassionate, resilient individuals who are confident working independently during overnight shifts while contributing to a supportive wider team. You’ll have excellent communication skills, the ability to respond calmly to challenging situations and a commitment to creating a safe, welcoming environment for the people we support.

This is an opportunity to make a meaningful difference by providing reassurance, practical assistance and emotional support to people when they need it most.

Please note: Due to the nature of this role, applications are invited from women only. This post is exempt under Schedule 9, Part 1 of the Equality Act 2010.

Working pattern: This role operates on a four-week rolling rota, with shifts from 9.45pm to 7.45am, including alternate weekends.

• Weeks 1 and 3: Monday, Tuesday and Wednesday nights.

• Weeks 2 and 4: Monday, Tuesday, Saturday and Sunday nights.

All shifts are 10 hours, averaging 35 hours per week over the four-week rota.

The Arabic-speaking Energy Advisor will work alongside our current Energy Advisor to deliver the Welcoming’s Home Energy programme, funded through the Energy Industry Voluntary Redress Scheme. The project aims to tackle and prevent fuel poverty and associated risks by providing free and impartial home energy advice and support to New Scots households in Edinburgh.

The post-holder will provide advice and support in both English and Arabic, helping to ensure that Arabic-speaking New Scots can access energy advice in their own language.

Please see the Job Description and Person Specification for further information.

Additional information

Please note that you must already be eligible to work in the UK to be employed by The Welcoming Association.

The post holder’s base location will be The Welcoming’s office on 20/1 Westfield Avenue, Edinburgh, EH11 2TT. The role will also involve visiting service users’ homes in the Edinburgh area to carry out home energy visits, and remote working from home when suitable.

About CHAI

CHAI is a leading community advice organisation dedicated to reducing poverty, preventing homelessness and improving the wellbeing of individuals and families across Edinburgh.

We believe that no one in our communities should endure hardship. Our Financial Wellbeing Team provides high-quality welfare rights, debt and housing advice to some of the city's most vulnerable people through a range of community-based services.

We are looking for an experienced, motivated and inspirational Service Manager to lead our Financial Wellbeing Team and help shape the future of our services.

About the Role

This is an exciting opportunity to join CHAI's Senior Management Team at a time of continued growth and development.

As Service Manager for our Financial Wellbeing Team, you will lead a dedicated team of advisers delivering life-changing welfare rights, debt and housing advice to individuals and families across Edinburgh. You will be responsible for ensuring the highest standards of service delivery, supporting and developing staff, maintaining strong relationships with commissioners and partners, and driving continuous improvement across the service.

This is a varied and rewarding leadership role that combines operational management with strategic development. You will play a key role in shaping and expanding our services, identifying new opportunities, supporting funding initiatives and helping to ensure CHAI continues to meet the changing needs of our communities.

We are looking for someone who is passionate about tackling poverty and inequality, who inspires others to achieve their best, and who is committed to delivering excellent advice services that empower people to improve their lives.

If you are an experienced manager with a collaborative leadership style, excellent organisational skills and a commitment to social justice, we would love to hear from you.

Job Purpose

As a member of CHAI's Senior Management Team, you will provide leadership and operational management to a team of advisers delivering welfare rights, debt and housing advice in accordance with the Scottish National Standards for Information and Advice Providers.

You will ensure services are delivered to the highest professional standards, contractual targets are achieved, and staff are supported to deliver outstanding outcomes for clients.

Our advisers work across a variety of locations including GP surgeries, Mental Health and Recovery Hubs, community venues and CHAI offices.

This is an exciting opportunity to make a genuine difference to the lives of individuals and families experiencing financial hardship.