Jobs in Morningside, Edinburgh

Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

In this role, you’ll:

• Be based at home but opportunities to work in our Edinburgh and Glasgow offices, covering the East and Central belt of Scotland.

• Be part of a highly effective and efficient team.

• Be responsible for providing support to Safeguarders and monitor their practice against Practice Standards.

• Liaise with key partner agencies and be a point of contact regarding queries, feedback or concerns relating to operational issues.

• Attend partnership and multi-agency meetings ‘Children’s Hearing Improvement Partnerships’ (CHIPS) in your area of work.

• Plan and facilitate support sessions with Safeguarders either as a one to one or in small groups in line with Performance, Support and Monitoring Framework.

• Support the continuation of operational delivery of contributing to agreed tasks such as Safeguarder recruitment, induction and training, development of newsletter and monthly communications to Safeguarders and the ongoing support and development of Safeguarders in line with the team work plan and contract delivery.

We’d love to hear from you if you have:

• Experience and knowledge of the Children’s Hearing System and relevant supporting legislation.

• Experience of working with children and families in a trauma informed and sensitive way.

• Experience of support and supervision of staff and or volunteers

• Strong organisational skills and attention to detail.

• Ability to build meaningful relationships, listening and proving constructive feedback.

• A proactive, collaborative approach and commitment to our values.

What we offer:

• A workplace with values of with love, with purpose and with strength

• 40 days annual leave, inclusive of bank holidays

• Pension scheme and wellbeing support

• Flexible and hybrid working arrangements

• Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.

• Blue Light card discount

• A Fair Work accredited workplace

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

With love, we put children first.

With purpose, we transform lives together.

With strength, we do whatever it takes to protect Scotland’s children.

For more information, please download the job description below.

Make a difference to the lives of students – become an External Lay Director for ENSA

ENSA is an independent, registered charity that exists to enable students to make the most of their university experience. Our three Elected Officers serve as champions for students, ensuring they are properly represented and have access to sports and societies, advice and support, training and events.

We currently have a strong Board of Directors with expertise in finance, governance and policy development. We’re looking for a new Director who is enthusiastic and committed, who believes that a great university experience can be truly transformational for students. Could this be you? We welcome applications from people across a broad range of professional backgrounds, especially those with experience in HR.

This is a voluntary, unremunerated position, though we will reimburse reasonable travel expenses. The Board meets four times a year, usually in the evening with a mixture of in-person and virtual meetings. Time commitment is approximately 6 hours a month (including preparing for meetings).

The Board of Directors has overall responsibility for ENSA’s governance, for upholding its values and aligning it to the Association’s charitable aims. It aspires constantly to improve standards of governance and good practice. It also sets the overall strategic direction for ENSA and evaluates progress towards objectives.

For more information about ENSA, see our Your Union Guide and Impact Report.

George Watson’s College is one of Scotland’s leading independent schools, with a proud history spanning more than 280 years. The school is committed to nurturing ambition, realising potential and fostering a strong sense of belonging, with a clear purpose to be the making of every child. Through the generosity of its community of former and current pupils, parents, staff and friends, the school is building on this legacy to expand opportunities, enhance facilities and ensure that every young person can thrive.

The school is now seeking an experienced and creative Senior Philanthropy Officer to join its Development Team and play a key role in growing philanthropic support and advancing its fundraising ambitions. This is an exciting opportunity to shape and deliver individual giving and legacy fundraising programmes, strengthen supporter relationships and help secure the resources that will make a lasting difference to pupils and the wider School community.

Reporting to the Head of Development, the Senior Philanthropy Officer will lead the planning, delivery and evaluation of a range of fundraising campaigns and engagement programmes. These will include annual appeals, giving days, capital appeals, the Legacy Programme and Patron Programmes, alongside support for priority initiatives such as Foundation Places, the Enrichment Fund, Sport, and the Creative and Performing Arts. The postholder will develop compelling, multi-channel campaigns and meaningful supporter journeys that inspire giving, encourage long-term engagement and demonstrate the impact of philanthropy.

A key priority will be growing sustainable individual giving and legacy income through effective campaign management, thoughtful stewardship and a strong understanding of donor motivations. Using data, insight and performance analysis, the postholder will monitor results, identify opportunities for growth and continually improve fundraising activity. Working collaboratively with colleagues across Development, Admissions, Marketing and the wider School, they will help create engaging communications, build a culture of regular giving and ensure supporters receive an excellent experience at every stage of their relationship with the school.

To succeed in this role, you will be an experienced fundraiser with a proven track record in individual giving, direct marketing or legacy fundraising, and experience delivering successful multi-channel campaigns. You will bring creativity, strong analytical skills and excellent written and verbal communication, alongside the ability to manage complex projects, interpret fundraising data and build effective relationships with a diverse range of stakeholders. Organised, proactive and collaborative, you will be passionate about education and able to communicate the purpose and impact of George Watson’s College with authenticity and conviction.

This is an excellent opportunity for a motivated fundraising professional to make a tangible contribution to the future of George Watson’s College. By developing meaningful relationships, inspiring greater philanthropic support and delivering impactful fundraising programmes, the successful candidate will help create opportunities for young people, strengthen the school’s community and support its ambition to be the making of every child.