About the Candidate
Scran Academy is an Edinburgh youth work charity, supporting young people facing poverty and trauma to succeed
through our innovative education and employment programmes.
We exist to alleviate poverty and provide opportunities for all young people, no matter their background or barrier.
How we do this by creating real-life experiences and positive adult relationships in professional kitchen
settings that help shine a light on the strengths and aspirations of young people.
We’re currently looking for a talented, experienced hospitality professional to join the frontline team in our
exciting new café site at the Royal Hospital for Children and Young People.
The successful candidate will be an experienced customer service professional; a talented and welcoming host with
excellent communication skills and a track record of coordinating smooth front of house operations. They will be
instinctively organised and process-driven, and demonstrate experience of meticulous due diligence.
They will also be deeply passionate about maximising the potential of all young people, and be ready to maintain a
professional environment that supports and welcomes young people with diverse backgrounds and unmet needs. Our
Front of House Lead will therefore be ready to inspire and be inspired by young people. Working with placements
on our employability programme will be part of the fabric of the job, supporting many in what might be their
first professional environment, so compassion, patience and a non-judgemental approach are essentials.
About the Role
This is not your average Front of House role. This is an exciting opportunity to shape our flagship employability
café within the NHS Royal Hospital for Children and Young People, supporting young people to thrive in a
professional catering environment. This role sits at the heart of our dynamic charity, and is critical to
delivering both strong business outcomes and meaningful social impact.
The role is an operational lead in our newly opening café at the Royal Hospital for Children and Young People,
leading customer service by providing a warm welcome and positive atmosphere for customers and workers alike.
The role will be of critical support to the Kitchen Manager in ensuring compliance and logistics are maintained
to the very highest standards of hygiene and due diligence, and that the café is seamlessly integrated with
building operations.
Communicating the impact and stories of the café will be an important function of this role, and social media and
building communications will sit in the Front of House lead remit.
This role is also central to maintaining the function of the café and kitchen as a learning and employment
environment for vulnerable young people. A core part of the work will therefore be the delivery of supportive
in-work training and activity, providing young people with professional skills and confidence.
The role will provide day-to-day supervisory support for the front of house team, and will be supported by
experienced Scran catering staff who will assist on-site for the initial weeks after opening. Full operational
and pedagogical training will be provided through a thorough induction process to ensure the post holder is
equipped to succeed in this impactful and rewarding role.
This role embodies our values: We Love, We Trust, We Unite and We Lead:
We Love – the successful candidate will nurture young people. They will care deeply and see all
behaviour as communication that deserves a dignified response. They will be non-judgemental and take a
trauma-informed approach.
We Trust – the successful candidate will believe in the potential of young people. They will trust
them to be the expert of their own life and circumstance. They will support young people to take responsible
steps in learning, work and life.
We Unite – the successful candidate will courageously bring young people together. They will aim to
create safe spaces where stepping outside comfort zones is supported and encouraged.
We Lead – the successful candidate will see all young people as leaders in their own lives. They
will be ready to both lead and be led by young people. They will listen and provide a platform for young people
to lead their learning and thrive.