Jobs in Drumchapel & Anniesland, Glasgow

Would you like to join a vibrant, exciting team working alongside families and volunteers in North Lanarkshire?

Home-Start Glasgow North and North Lanarkshire is a charity making a big impact on families with young children (under 5) in the local area. We are now excited to welcome a new, confident, passionate, and enthusiastic Family Engagement Coordinator to our team who will support the expansion, promotion and delivery of group work in North Lanarkshire.

Day-to-day the Family Engagement Coordinator will be welcoming families into a warm and inclusive space, helping to build strong relationships and attachments through tailored play activities. They will nurture children’s growth and development, offer empathetic support, provide practical help, and guide families to local services when needed. Working across various venues in North Lanarkshire, they will create a safe, supportive environment where families feel valued and connected.

The role is initially funded until 31st March 2027. The project duration is initially for the remainder of 2026-2027 but with an expectation of multi-year funding thereafter (subject to ratification by the Scottish Government).

Do you have what we are looking for?

• Friendly personality and passionate about working with children and families.
• Experience of planning and delivering engaging group activities for families with young children under 5 tailored to support bonding, attachment and perinatal and infant mental health.
• Knowledge and understanding of safeguarding principles, legislation and best practice in protecting both children and vulnerable adults.
• Excellent interpersonal skills and the ability to build trusted relationships with internal and external stakeholders and diverse groups.
• Confident in using IT systems (Microsoft Office, CRM platforms) for monitoring and administration.
• A car driver with access to a car for which expenses will be paid

Would you like to join a vibrant, exciting team working alongside families and volunteers in North Lanarkshire?

Families Here and Now Service (FHANS) is an exciting project created in 2024 as part of the Scottish Government’s Whole Family Wellbeing Fund. This project is funded by North Lanarkshire Council providing holistic support for the whole family in local communities/hub areas.

You will play a key role in developing this service, working alongside families and community partners. The service is a collaboration between four charities: Barnardo’s, Home-Start Glasgow North and North Lanarkshire, Action for Children and Impact Arts, and you will work closely with colleagues from these organisations.

This outreach support role covers the North Lanarkshire area, based in or around community hubs/schools/nurseries and family homes. The aim of the service is to enable families (pregnant and/or with children up to age 18 years/26 years for care experienced children) to access supports at the earliest possible time, ensuring a ‘whole family’ and ‘no wrong door’ approach.

The service operates 7 days a week between the hours of 8 am – 8 pm, 365 days per year and is staffed on a rota basis.

The postholder will be required to work at least one evening per week and at least one weekend in four.

A valid UK driving licence and access to a car are essential for the role. The role is initially funded until 31 March 2028.

Do you have what we are looking for?

• Creative personality and passionate about working with children and families
• Experience of supporting pregnant families and families with children of all ages (up to age 18)
• Good IT skills (Microsoft)
• Team player, but ability to self-motivate and inspire others

About the job

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.

We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Thrive Early Family Adviser will provide high-quality, holistic advice and casework to families with children under five as part of the Thrive Early programme, delivered in partnership by Citizens Advice Scotland, Home-Start UK and Save the Children UK.

The role combines elements of a Generalist Adviser and Caseworker and will involve working closely with families who may experience barriers to accessing traditional advice services. The postholder will build trusted relationships and provide tailored advice, advocacy and practical support to improve families' financial wellbeing and access to services.

The postholder will work collaboratively with Home-Start colleagues and other project partners to provide coordinated whole-family support and will operate within Drumchapel Citizens Advice Bureau's established management, supervision and quality assurance arrangements.

About you

Applicants must have:

• A minimum of one year's relevant experience within the advice sector.

• Experience of providing welfare rights, money, debt, generalist or other relevant advice and casework.

• Experience of managing ongoing client work or a caseload.

• Experience of using an electronic case-management or client-recording system.

• Experience of working with people who may be vulnerable, distressed or experiencing barriers to accessing services.

• Good communication and organisational skills.

• A commitment to delivering an excellent service to clients and to equality and diversity.

About the job

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.

We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Session Supervisor will play a key role in supporting and overseeing the delivery of our generalist advice service. The postholder will provide day-to-day session support to advisers, including guidance on advice queries and more complex cases, helping to ensure that clients receive accurate, appropriate and high-quality advice.

The role will also involve undertaking case checking and quality assurance, providing constructive feedback to advisers, identifying areas for improvement and supporting the maintenance and development of advice quality across the service.

As the role provides day-to-day support to advisers during service delivery, the postholder will be required to work on site Monday to Friday. This post is not currently offered on a hybrid-working basis.

About you

Applicants must have:

• Strong knowledge and experience of delivering generalist advice, including welfare benefits, debt/money advice, housing and employment.

• Demonstrable experience of providing session support to advisers within an advice-giving environment, including providing guidance on complex or unusual enquiries.

• Experience of supervising, supporting and developing staff and/or volunteers.

• Experience of undertaking case checking and quality assurance, including assessing the accuracy and quality of advice and client records and providing constructive feedback.

• The ability to provide constructive feedback and support advisers to maintain and improve the quality of their work.

• Good communication and organisational skills.

• A commitment to delivering an excellent service to clients and to equality and diversity.

Knowledge or experience of Citizens Advice audit requirements and National Standards would be advantageous.