Jobs in Drumchapel & Anniesland, Glasgow

Would you like to join a vibrant, exciting team working alongside families and volunteers in North Lanarkshire?

Home-Start Glasgow North and North Lanarkshire is a charity making a big impact on families with young children (under 5) in the local area.

We are excited to welcome a new, confident, passionate and enthusiastic Volunteer Coordinator to our team who will support the recruitment and training of our volunteers.

Day-to-day, the Volunteer Coordinator will play a key role in creating a positive and inclusive volunteering experience, welcoming and supporting volunteers throughout their journey with the organisation. They will build strong relationships with volunteers, providing effective induction, training, guidance and ongoing support to help them feel confident and valued in their roles. They will identify opportunities to engage, develop, and retain volunteers, ensuring that their skills and experiences are utilised effectively to support families. Working across North Lanarkshire, they will

promote volunteering at events, open days and through social media. They will promote an inclusive volunteering environment, actively seek and respond to volunteer feedback, and support volunteers to contribute to the development and delivery of family support services.

The role is initially funded until 31st March 2027, but with an expectation of multi-year funding thereafter.

Do you have what we are looking for?

• Friendly, approachable and passionate about supporting and developing volunteers to make a positive contribution to children, families and the wider community.
• Experience of recruiting, welcoming, supporting and training volunteers, with the ability to create a positive and inclusive volunteering experience.
• The ability to develop creative and innovative volunteer recruitment campaigns.
• Experience of planning and delivering engaging volunteer training, development and induction programmes that build confidence, skills and knowledge.
• Excellent interpersonal and communication skills, with the ability to build trusted and supportive relationships with volunteers, colleagues, partners and diverse groups.
• Knowledge and understanding of effective volunteer engagement, motivation and retention, with the ability to recognise and respond to volunteers’ individual needs.
• Confident in using IT systems (Microsoft Office, CRM platforms) for monitoring and administration.
• A car driver with access to a car for which expenses will be paid.

Would you like to join a vibrant, exciting team working alongside families and volunteers in Glasgow North?

Home-Start Glasgow North and North Lanarkshire is a charity making a big impact on families with young children (under 5) in the local area.

We are excited to welcome a new, confident, passionate and enthusiastic Volunteer Coordinator to our team who will support the recruitment and training of our volunteers.

Day-to-day, the Volunteer Coordinator will play a key role in creating a positive and inclusive volunteering experience, welcoming and supporting volunteers throughout their journey with the organisation. They will build strong relationships with volunteers, providing effective induction, training, guidance and ongoing support to help them feel confident and valued in their roles. They will identify opportunities to engage, develop, and retain volunteers, ensuring that their skills and experiences are utilised effectively to support families. Working across Glasgow North, they will promote volunteering at events, open days and through social media.

They will promote an inclusive volunteering environment, actively seek and respond to volunteer feedback, and support volunteers to contribute to the development and delivery of family support services.

The role is initially funded for one year, but with an expectation of multi-year funding thereafter.

Do you have what we are looking for?

• Friendly, approachable and passionate about supporting and developing volunteers to make a positive contribution to children, families and the wider community.
• Experience of recruiting, welcoming, supporting and training volunteers, with the ability to create a positive and inclusive volunteering experience.
• The ability to develop creative and innovative volunteer recruitment campaigns.
• Experience of planning and delivering engaging volunteer training, development and induction programmes that build confidence, skills and knowledge.
• Excellent interpersonal and communication skills, with the ability to build trusted and supportive relationships with volunteers, colleagues, partners and diverse groups.
• Knowledge and understanding of effective volunteer engagement, motivation and retention, with the ability to recognise and respond to volunteers’ individual needs.
• Confident in using IT systems (Microsoft Office, CRM platforms) for monitoring and administration.
• A car driver with access to a car for which expenses will be paid.

About the job

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.

We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Session Supervisor will play a key role in supporting and overseeing the delivery of our generalist advice service. The postholder will provide day-to-day session support to advisers, including guidance on advice queries and more complex cases, helping to ensure that clients receive accurate, appropriate and high-quality advice.

The role will also involve undertaking case checking and quality assurance, providing constructive feedback to advisers, identifying areas for improvement and supporting the maintenance and development of advice quality across the service.

As the role provides day-to-day support to advisers during service delivery, the postholder will be required to work on site Monday to Friday. This post is not currently offered on a hybrid-working basis.

About you

Applicants must have:

• Strong knowledge and experience of delivering generalist advice, including welfare benefits, debt/money advice, housing and employment.

• Demonstrable experience of providing session support to advisers within an advice-giving environment, including providing guidance on complex or unusual enquiries.

• Experience of supervising, supporting and developing staff and/or volunteers.

• Experience of undertaking case checking and quality assurance, including assessing the accuracy and quality of advice and client records and providing constructive feedback.

• The ability to provide constructive feedback and support advisers to maintain and improve the quality of their work.

• Good communication and organisational skills.

• A commitment to delivering an excellent service to clients and to equality and diversity.

Knowledge or experience of Citizens Advice audit requirements and National Standards would be advantageous.