Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

We are recruiting for a National Support Centre (NSC) Supervisor based in Glasgow. This post is for full-time, 6-Month Fixed-Term contract.

Our (NSC) provides 7-day support to people experiencing crime. The support we provide centres around our National Helpline and online platforms. We receive and process referrals from across Scotland from Courts, Police, external agencies and people themselves who have been affected by crime. The NSC is very much the first point of contact for people needing our support.

As part of the National Support Centre Team, you will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide National Support Centre function across VSS. When no volunteers are available, you will be required to do direct service delivery. You will ensure that volunteers are supported, knowledgeable and capable of delivering the support that meets the service user’s needs.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Salary band: £27,598 - £36,445. Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated

Primary location: Granite House, 31-33 Stockwell St, Glasgow G1 4RZ.

What you’ll need to be successful

We are looking for people who are experienced in a similar role. Someone who has the ability to plan and organise complex workload with shifting deadlines in order to meet specific targets, ensuring quality output and able to demonstrate digital approaches to your area of work. Someone with analytical skills – must be able to understand, collect, analyse, report and

present data.

If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!

Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

We are looking for a Business Systems and Insight Officer, working 35 hours per week Monday - Friday.

The Business Systems and Insight Officer will play a key role in supporting organisational planning and the development of the systems and infrastructure that underpin operational functions and data-driven decision-making.

Primarily, the purpose of the role is to support the implementation and development of information systems and infrastructure that underpins our service delivery and enables critical business governance. This involves coordinating and supporting system improvements and change processes for the organisation’s CRM, liaising between VSS’s service delivery, national teams and the IT and Digital Services Team. Developing and maintaining systems to record VSS business plans and track progress of organisational objectives and supporting the contract management of external systems developer, chiefly the CRM developer and potentially also the phone systems that facilitate VSS’s National Support Centre.

Primary location: Glasgow or Edinburgh (Hybrid working available)

Salary: £31,890 - £42,109 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with a relevant University degree, or equivalent professional experience. The role requires someone who can demonstrates a deep understanding of business information systems, and skills in organisational performance management. You will have knowledge of CRM design and development (particularly Microsoft Dynamics) and meticulous attention to detail and accuracy. You should have excellent communications skills and experience of using Case Record Management systems, SharePoint, and Dynamics 365. A willingness to be flexible on working hours and to travel as required is expected.

We’re recruiting a passionate, people centred facilitator to support The Hug Collective—our lived experience advisory group—and make sure real voices drive real change across Scotland.

You’ll create safe, inclusive spaces, amplify underrepresented voices, and connect insights to decision makers—shaping strategy, influencing governance and strengthening lived experience involvement nationwide.

You’ll excel if you:

• Have strong facilitation and engagement skills
• Understand co production and lived experience leadership
• Communicate confidently at all levels
• Build trust, inclusion and psychologically safe environments
• Work proactively and independently from home

Travel across Scotland + occasional evenings/weekends (TOIL). PVG required.

In Faith in Community Scotland, our vision is of all Scotland’s communities being places of love, welcome, justice and sharing, where everyone can live their life to the full. We work alongside local faith groups and others, strengthening local people to tackle poverty – in all sorts of ways.

We are currently looking for a new Administrator to join our team. The role is part-time and currently funded until 31 March 2028, with the possibility of ongoing funding thereafter.

Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.

West Dunbartonshire Intensive Assertive Outreach Team provides Assertive Outreach and Intensive Case Management to support people currently experiencing problems with their alcohol and/or other drug use.

The assertive outreach approach offers a person-centred and flexible model of service.

The service adopts a “no wrong door” approach, with multiple points of entry, including self-referral and providing an out of hours response with some overlap to facilitate follow up engagement and referrals to mainstream services and offer short periods of support to those who’s needs are not being met.

This model is designed to take services throughout West Dunbartonshire to reach people who have traditionally struggled to engage, building a trusting relationship during this period.

As a Lead Practitioner, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.

We welcome applications from all candidates who are eligible to work in the United Kingdom. However, we are not able to sponsor visas.

Turning Point Scotland offers a Salary Matching opportunity within the pay points of the role and based on experience.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

Do you have a passion for helping vulnerable people enjoy as much fulfilment as they can and feel included in their community? If compassion, care and inclusiveness are an important part of who you are, our opportunities to work away from the routine in a demanding, challenging but emotionally rewarding role could be for you.

At Turning Point Scotland, we have opportunities for Lead Practitioners to help provide individualised support to adults with a wide range of needs, either on an individual 1:1 basis or alongside others and as part of a team.

Embark on an emotionally rewarding journey andapply today!

About the role

This is an exciting opportunity for a Lead Practitioner, unlike other support roles, with Turning Point Scotland, no two days are the same!

Our Lead Practitioner role will include:

• Helping to provide individualised practical and emotional support to adults encouraging them to achieve their own personal outcomes.
• Supporting individuals with meaningful activities, appointments, community involvement, physical health, relationships, emotional health and wellbeing.
• Respond to individuals who present in crisis and use your knowledge, expertise and information gathering to assess what support they require.
• Work alongside statutory services to provide an approach that is right for the person being supported.

Our Crisis Outreach operates from 10am to 10pm (7 days per week) on a 12 hour shift pattern. (4 days one week and 3 days the next, 2 weekends in 4).

About You

You will have a genuine commitment to use your skills to support people to live their best lives. You are someone who shares our belief in reducing the harms of alcohol and other drug use and supporting people to reach their potential. You will have flexibility to work on a rota.

We believe having the right values of respect, compassion, inclusion and integrity is all you need to join our team!

About Us – North Lanarkshire Alcohol and Other Drugs Outreach Service

The North Lanarkshire Alcohol and Other Drugs Crisis Outreach Service, provides support to individuals who are over the age of 16.

The service has 3 main parts of delivery these are:

• Overdose response (the team respond to individuals who have had or are at risk of overdose within 24-48 hours of notification).
• Assertive outreach (we “meet people where they are at” ensuring they have access to the support and services they require).
• Crisis response (a partnership with housing colleagues to work with anyone at risk of or experiencing homelessness).

The support we provide is always person centred, we do this by involving people who know the person well, this includes family and friends, other health and Social Work professionals, Advocacy services and our own staff members.

As a Lead Practitioner, you will work with individuals who have a wide range of support needs, providing them with practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives e.g. keeping safe, meaningful activities, community involvement, physical health, relationships, emotional health and wellbeing.

We welcome applications from all candidates who are eligible to work in the United Kingdom. However, we are not able to sponsor visas.

Turning Point Scotland offers a Salary Matching opportunity within the pay points of the role and based on experience.

Please note that IT skills are required for all our vacancies.

Where applicable, successful candidates will be required to register with the SSSC within 6 months of start date.

GalGael is a small community organisation creating the conditions for people from marginalised communities to reclaim health and agency through woodwork, growing, crafting, and boat repair.

We're looking for an experienced Office & Facilities Lead to be the operational backbone of our self-managed team – keeping admin, facilities, compliance, and governance running smoothly.

You'll handle compliance (including PVG coordination), maintain our community membership records, provide project admin for Making Just Futures, and keep our workshops safe and welcoming.

This is a role for someone who: loves a good system, spots improvements, and takes pride in enabling others to do their best work. If you're happy working behind the scenes – keeping things running smoothly so that our team, volunteers, and community can focus on what they do best – we'd love to hear from you.

Equal OpportunitiesGalGael is working towards being an equal opportunities employer and welcomes applications from all members of the community, irrespective of age; disability; gender reassignment; pregnancy and maternity; race; religion and belief; sex and sexual orientation, marriage and civil partnership status.

The Job Description and logo also attached. This vacancy is also posted on our website here

We are seeking a compassionate and skilled Group Support Facilitator to help people bereaved by cancer access meaningful support, guidance and connection.

About the Role

Beatson Cancer Charity is looking for an experienced and empathetic Group Support Facilitator to join our Bereavement Support Service. Working as part of a psychologist-led team, you will support people who have been bereaved by cancer.

Key responsibilities include:

• Conducting triage and assessment of new referrals.
• Undertaking risk assessments and making appropriate onward referrals.
• Supporting the delivery of ACT-based bereavement group programmes.
• Providing pre and post-group psychosocial support and coaching.
• Using validated assessment tools to plan and evaluate support.
• Maintaining accurate records and outcome data.
• Building relationships with stakeholders and contributing to service development.

Benefits

• 40 days annual leave pro rata, inclusive of public holidays.
• Generous pension scheme with 7% employer and 3% employee contributions.
• Supportive and collaborative working culture.
• Access to an Employee Assistance Programme providing 24/7 confidential wellbeing, financial and legal support.

About You

You will be a compassionate professional with experience supporting individuals and families affected by long-term health conditions and emotional distress. You will be educated to a degree level or equivalent within a relevant field (Health, Psychology, AHP, Nursing, Social Sciences, Counselling, CBT) and possess excellent communication, assessment and relationshipbuilding skills. Experience in bereavement support, cancer care, ACT-based approaches or group facilitation would be advantageous.

About Beatson Cancer Charity

Beatson Cancer Charity supports and enhances the treatment, care and wellbeing of current, former and future cancer patients and their families. Working in partnership with the NHS, The Beatson West of Scotland Cancer Centre and all related facilities. We also offer the wider community a unique opportunity to contribute to the advancement of cancer care.

Other roles you may have experience of could include

Bereavement Support Worker, Family Support Worker, Counsellor, Assistant Psychologist, Wellbeing Facilitator, Mental Health Practitioner, Support Coordinator, Cancer Support Worker, Psychosocial Support Practitioner, Group Facilitator, Community Support Worker, Patient Support Advisor, Health and Wellbeing Coach or Psychological Support Worker.

We are looking for an experienced Money Advice Worker with experience delivering benefit and debt advice to join our growing team at GEMAP. This is an exciting time to be part of the organisation as we expand our work to tackle poverty in Glasgow through high‑quality, person‑centred advice.

As a Money Adviser, you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.

We are looking for someone with experience delivering advice who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.

More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high‑quality advice in a respectful, non‑judgemental way and to supporting people at often challenging points in their lives.

Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.

We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.

If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.

Lomond and Argyll Advocacy service are looking for a person who has experience of alcohol or substance use, either;

• Personally, and in recovery
• Awareness through a family member or friend
• Working knowledge of substance and alcohol dependency issues

This is a part-time post and will focus on continuing to improve access to independent advocacy and other local supports for people impacted by alcohol or substance issues. The post will also provide rights-based peer advocacy in line with the Scottish Governments Strategy: Rights, Respect and Recovery.

This post requires the successful candidate to apply for membership of the PVG Scheme.

Key Responsibilities and accountabilities will include:

• Undertaking relevant learning and development on a Rights Based Approach in Independent Advocacy
• Working with individuals in line with the Scottish Independent Advocacy Alliance standards and principles.
• Working within the aims of LAAS
• Managing your workload efficiently in accordance with the policies and procedures of LAAS
• Working as an individual, but also as part of a team
• Developing your skills by identifying opportunities for learning
• Promoting and raising awareness of LAAS and its work across Argyll and Bute with a focus on ensuring awareness within services and communities in the Cowal area.
• A working knowledge of Windows Office 365 including Sharepoint.
• Sending and receiving emails and using a range of digital platforms
• Delivering rights based independent advocacy
• Monitoring progress towards specific project targets and outcomes.
• Using and developing existing networking techniques to create links with appropriate individuals and groups (statutory and voluntary) to raise awareness of Independent Advocacy
• Self-management

The postholder will:

• Take responsibility for implementing policies, procedures and protocols of LAAS into your daily work.
• Take responsibility for personal safety in and out of the office according to LAAS procedures.
• Adhere to the code of practice for independent advocates as stated by the Scottish Independent Advocacy Alliance and LAAS policy.
• Fully participate in your supervision, team meetings and reflective practice sessions.
• Take ownership of your own learning and development.
• Undertake any other duties as reasonably requested by the line manager or member of the leadership team.
• Will work flexibly to the changing demands of the role.