The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
Our Assessment and Guidance Team raise awareness, knowledge and understanding of our organisation with members of the public and the providers of public services. The Assessment and Guidance Team Assistant plays a pivotal role as the first point of contact to the SPSO and our complaints process. This involves handling incoming enquiry calls, providing relevant guidance and advice on how to make a complaint and information on the role of the SPSO. Strong communication, administrative skills and an attention to detail are essential as the this role takes lead responsibility in setting up new complaints on SPSO’s complaint handling system.
To be successful in this role, you will have a minimum of two years’ experience of working in a frontline, customer-facing role, ideally with complaints handling. You will have good knowledge and experience of a customer services environment, ideally within a public service organisation under the Ombudsman’s jurisdiction. Strong administrative skills, attention to detail and experience of a range of IT applications is essential.
Essential Requirements for the post:
• SVQ level 2 in Health and Social Care
• Experience of working with older people and providing personal care
• Dementia awareness
Desirable Experience:
• Previous experience of working alongside volunteers
• Group work
The successful applicant will join the team operating Active Ageing Day Support Groups for older people in premises at Cedar Avenue Lumphinnans.
Access to a vehicle is essential with a car allowance of 52.5p per mile.
The post will be subject to references and successful registration with PVG Membership Scheme
Are you looking to make a difference? Would you like to reduce isolation and loneliness by empowering people to take positive steps to improve their health and wellbeing and that of their wider community?
B healthy together has an exciting opportunity to join our small, dynamic, grassroots charity.
This role provides an excellent opportunity to develop activities responding to community-identified needs, directly addressing the impact of health inequalities, poverty, and social isolation.
BHT activities currently comprise adult and child cooking sessions, community meals, health and wellbeing workshops, craft group, seated yoga, chair exercise, and a walking group.
We are looking for a non-judgmental, inclusive and collaborative person who thinks creatively and develops imaginative solutions. You will be part of a team, working together towards a common goal.
Volunteering Matters is a national volunteering and social change charity. We harness the unique power of volunteering to bring people together and build stronger, more resilient communities across the UK.
By bringing people together, we aim to resolve some of society’s most complex issues and have a real impact in communities. From tackling social isolation and loneliness; improving health and wellbeing; building skills, confidence and opportunities; and ensuring people can become change makers within their community.
And we won’t stop until everyone in the UK has the opportunity to thrive.
Volunteering Matters work to support people to get on in life, through the power of volunteering. We support people 16+, including those facing multiple barriers or disadvantages, to achieve positive outcomes for their future. We provide people with personalised emotional and practical support, meaningful and supported volunteering opportunities through charity partners, and access to a reliable and positive Volunteer Mentor.
Role Purpose
We are looking for a talented, dynamic, and professional Engagement Manager to join our team in Aberdeenshire. The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values.
As our Engagement Manager, you will directly support people aged 16+ who may have complex and challenging barriers preventing them from securing a positive pathway. The role will include identifying barriers and to help build the tools needed to remove them. Supporting with pre volunteering activity as well as volunteering placements in their local area.
Your role will also support them with identifying a dedicated volunteer Mentor should this be required, along with pre and post placement support. Your role will be a positive bridge to supporting into further employability programmes or opportunities.
You will play a key role in identifying, developing, and managing partnerships with stakeholders along with charitable and not-for-profit organisations across Aberdeenshire and the surrounding areas. You will develop and build an effective presence within the third sector locally. You will create diverse, high-quality, structured volunteering opportunities with partner organisations, ensuring that volunteering roles reflect the needs and interests of those you are supporting. You will work closely with partner organisations and create a strong referral pathway into our service, and beyond it, building on a knowledge of existing provision.
We are looking for a part time Information & Advocacy Community Support Worker in Scotland, based in North Scotland (Inverness area due to travel requirements and location of NHS services) for a 2 year contract.
You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK. We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions. We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Home based in Scotland.
Please note: you will need your own car and be able to drive for this role.
LAYC is recruiting a Project Worker to support the delivery of accredited learning and youth awards, with the network of community-based youth and children’s Member Groups within Edinburgh and the Lothians.
The post will be based at LAYC and will have a Lothian wide remit.
The post will be fixed for an initial period of 2 years at 18 hours per week on a salary scale of £26,788 - £30,751 pro rata, plus access to a 7% employers contribution pension.
Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.
If successful, you will be required to register with the Scottish Social Services Council within 6 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.
Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
We welcome applications from all sections of the community.
What we offer:
Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.
And many more!
About the Role:
As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives.
Main Responsibilities:
This Support Worker role working at Kilmarnock involves working on a rota covering a variety of shift patterns including some weekends. This role is 35 hours per week. The Support Worker will:
About You:
We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.
Do you enjoy working with people?
Do you have excellent communication and presentation skills, and experience working with young people?
We are looking for an enthusiastic Project Officer to join Fast Forward’s Going Forward Programme Team. This role will have a focus on formal and informal education settings.
Fast Forward is Scotland’s national youth work agency, focusing on supporting children & young people to make informed choices regarding, and take a harm reduction approach to, risk-taking behaviours, towards reducing the negative impacts of these on their lives and those of their families and wider community.
We promote health through programmes and resources developed by, with and for young people.
Our work is underpinned by the following values:
Integrity - Our work is dynamic and informed by expertise, lived experience and relevant research
Forward Thinking - We are brave and bold. We are creative in our approach to identifying and responding to risk taking behaviour.
Inclusive - We take a person centred approach. We are non-judgemental and respectful.
Collaborative - We coproduce, partner and learn with young people and experts from across the field
We are committed to delivering an inclusive service that creates opportunities for all, and do not tolerate discrimination. We welcome all people inclusive of ethnic background, disability, sex, religion or belief, gender identity or reassignment, sexual orientation, age, marital or civil partnership status, pregnancy and maternity, veteran status, and the many other parts of a person’s identity.
This includes our staff team and Board members, which include individuals from communities with protected characteristics.
Going Forward Project Background The Going Forward Project works with partner organisations to deliver workshop sessions to young people in formal and informal education settings. Our sessions focus on core themes of health, wellbeing and risk-taking behaviours, particularly: substance misuse (alcohol, drugs, tobacco, e-cigarettes/vaping) sexual health and relationships online safety drink spiking consent self-esteem and resilience gambling harms
If you are interested in having a discussion about this vacancy contact Allie Cherry-Byrnes, CEO, allie@fastforward.org.uk
We are seeking an enthusiastic Volunteer Coordinator to join our team and play a crucial role in enhancing our communications, supporter care, and fundraising efforts.Prostate Scotland is dedicated to actively informing, supporting, and advancing initiatives related to prostate cancer and disease across Scotland. As our Volunteer Coordinator, you will be instrumental in nurturing our volunteer community and shaping our volunteer program for greater impact.
This role will involve:
In this role, your strong people skills will be pivotal in collaborating with local fundraisers and supporters to bolster Prostate Scotland's fundraising efforts across communities and events throughout Scotland. You will also represent Prostate Scotland at local fundraising and supporter events, further enhancing our outreach and engagement.
We require candidates with strong administrative, IT, and digital skills. While prior knowledge of prostate cancer and disease is advantageous, training will be provided, as necessary. Occasional travel within Scotland may be required. This position reports to the Head of Operations and Delivery and is initially available on a one-year contract.
The SPSO is the final stage for complaints about organisations providing public services in Scotland. We investigate complaints across a wide range of sectors including councils, the NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
We also carry out independent reviews of decisions that councils have made on community care and crisis grant applications under the Scottish Welfare Fund.
We have an additional role as the Independent National Whistleblowing Officer, the final stage for the process for those raising whistleblowing concerns about the NHS in Scotland.
We are looking to recruit a new Team Assistant to join our Improvement, Standards and Engagement (ISE) team. The post-holder will play a pivotal role in the effective running of our team by providing administrative support across all functions of the team. The role will involve management of all shared team email inboxes and administration associated with incoming emails. You will also provide important administrative support for work led by colleagues in the ISE team, such as supporting our Child Friendly Complaints project and our Engagement and Communications Team.
To be successful in this role, ideally you will have a minimum of 1 year's general clerical or administrative experience. You will be able to demonstrate an eye for detail, strong administration and organisation skills, accurate data input skills together with excellent interpersonal skills.