As a Telephone Adviser, you could work on our Help to Claim helpline project which focuses on Universal Credit or on our General Advice telephone adviceline, giving advice on a range of topics. You will work as part of a supportive team, ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to. You will be supported through comprehensive initial training and encouraged to continually develop during your time with us.

For full details, please download the documents at the bottom of the page.

This is a brand new post, created through two-year funding from Macmillan Cancer Support. The Cancer CARE Worker will provide independent advocacy, decision-making support, and peer network development for people living with cancer and their unpaid carers across Fife.

CARE stands for Culture, Agency, Respect, and Equity. These four words describe what every person supported through this project should experience.

This is not a Carer Support Worker role. It sits at a higher level of autonomy and complexity, involving one-to-one clinical liaison, co-facilitation with NHS teams, professional training delivery, and leadership of a lived experience co-design process. It requires someone who can hold professional relationships with oncology teams in the morning and sit with a carer in crisis in the afternoon.

People living with cancer and their unpaid carers do not consistently experience meaningful involvement in treatment decisions. People report leaving appointments confused about what was decided. Clinicians report wanting to do better but lacking time and tools. People from culturally diverse communities, those supporting someone with dementia alongside cancer, and those facing poverty face the highest barriers.

Under the Carers (Scotland) Act 2016, carers have a legal right to be involved in decisions about the person they care for, to have their own needs assessed, and to receive support that allows them to participate fully. In practice, many carers do not experience these rights, and this project exists to close that gap.

This project will not replicate or compete with clinical services. It sits alongside them, filling the gap between what health services can offer and what people living with cancer and those who care for them actually need to feel confident and respected in their care.

A full driving licence and access to a reliable vehicle are essential for this role.

Fife Carers Centre is committed to equality of opportunity and welcomes applications from all sections of the community. We particularly encourage applications from people with lived experience of cancer, caring, or from communities that face barriers to accessing health and care services.

Background

Amina MWRC is a national organisation which works with Muslim and Minority Ethnic women, to provide opportunities to have their voices heard, improve their skills and become more confident in participating in their own communities and at a wider level.

Job Overview

We are looking for an experienced and motivated Lead Employability Officer to lead and develop our employability and adult learning programmes. This is an exciting opportunity to make a real difference by supporting individuals from diverse communities to build skills, access learning opportunities and move towards sustainable employment.

The successful candidate will lead the delivery of our employability services, including the No One Left Behind programme, funded by Glasgow City Council and delivered through the Glasgow Ethnic Minority Service (GEMS) consortium. Led by Bridges Programmes, GEMS brings together community organisations and education partners, including Glasgow Clyde College, Cranhill Community Trust, Community Renewal, GECCo, Govanhill Community Development Trust and Amina MWRC, to provide accessible and inclusive employability support to marginalised communities across Glasgow.

As Lead Employability Officer, you will line manage and support Project Officers delivering these services, ensuring high-quality provision and positive outcomes for service users. You will also build and strengthen partnerships across the voluntary, statutory and private sectors, developing collaborative initiatives that create opportunities and remove barriers to employment.

This role is ideal for someone with strong leadership skills, a passion for supporting people to achieve their potential, and experience of developing employability programmes and partnerships. You will play a key role in driving forward Amina's employability objectives and helping to create lasting positive change for the communities we serve.

Some out of hours working may be required – including occasional evening and weekend work.

Fife Women’s Aid are looking for an additional full-time member of staff to increase the capacity of our existing MARAC team, working with women experiencing domestic abuse who are at high levels of risk.

If you want to help make a difference in the lives of women, children and young people with experience of domestic abuse, have direct experience of providing one to one person-centred support, an understanding of the causes and impacts of domestic abuse along with good interpersonal skills then you may be the person we are looking for. Applicants will have at least 2 years’ experience of working in a support or advocacy role. The MARAC team is a small supportive team with a wealth of experience to share with new workers. Training will also be provided for the successful candidates.

The successful applicant(s) will have at least SVQ Level III or equivalent level of qualification in social care or other relevant subject, or equivalent experience and willingness to work towards a qualification.

Please join us for an online session to find out more about FWA MARAC service. This will be at 6.30pm on Tuesday 11th August. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the post, please contact Claire Rigby, Team Manager at claire.rigby@fifewomensaid.org.uk.

Do you want to help create a safer, brighter future for children across Scotland?

Children First, Scotland’s national children’s charity, is looking for a Support Line Coordinator to join our national service. By joining us, you will help protect children, support families and make sure no one has to face difficult moments alone.

About the role

Based in Edinburgh with some flexible hybrid working this role sits at the heart of our national support line. You will provide compassionate, skilled support to families, carers and professionals who may be facing some of the most challenging times in their lives.

You will respond to busy and varied contacts through phone, webchat and email, offering timely advice, emotional support and practical guidance. Every interaction is an opportunity to keep a child safe, strengthen a family and make sure children’s voices are heard.

You will record your work clearly and meaningfully so that it reflects families’ experiences and helps us learn, improve and grow our services.

This is a fast-paced role, but at its core it is about connection, empathy and good judgement.

What you will do

• Provide high quality support to families, carers and professionals across Scotland
• Listen carefully to understand what matters most to children and families
• Offer clear advice that helps keep children safe and supports recovery
• Respond to a high volume of contacts with care and professionalism
• Maintain accurate, child-centred records that inform service development
• Work as part of a team to improve how we support families across Scotland

Why this role matters

Families are facing increasing pressure, including poverty, online harm and emotional distress. Our support line is often the first-place people turn.

Your work will help ensure that:

• children are safer
• families feel listened to and supported
• people get the right help at the right time

What we are looking for

• A relevant professional qualification at SCQF level 9 such as social work, health, education or community education
• Experience supporting children, young people or families facing challenges
• Experience of supervising or supporting others, including staff or volunteers
• Strong listening skills and the ability to respond with empathy and clarity
• The ability to manage risk and make sound decisions under pressure
• Confidence working in a fast-paced environment

What you can expect from us

• A supportive, inclusive team where your wellbeing matters
• A strong focus on learning, reflection and development
• 40 days annual leave (pro rata)
• Contributory pension scheme
• Generous family leave
• Flexible working options

Our values

You will be part of a team that lives its values every day:

With love, we put children first with compassion and kindness

With purpose, we work together to transform children’s lives

With strength, we do whatever it takes to protect Scotland’s children

TACT is looking for one exceptional and experienced individual to become a member of the team.

The Role:

The Employment Support Worker will provide one-to-one and group support to individuals who are unemployed or economically inactive, helping them overcome barriers and progress towards employment, training, volunteering, or further education.

The postholder will build positive relationships with participants, develop personalised action plans, provide ongoing encouragement, and signpost clients to appropriate services. They will also work closely with employers, training providers, and community organisations to create opportunities that improve employability and long-term outcomes.

This is an exciting opportunity for someone who is passionate about helping people achieve their goals and make lasting, positive changes in their lives.

About TACT:

The Ayrshire Community Trust (TACT) is a charity based in North Ayrshire that provides programmes and projects that make a difference to people’s lives by encouraging, supporting and promoting community action.

Employee Benefits:

1. Real Living Wage Employer
2. Four Day Working Week (Monday to Thursday)
3. 8% Employer Pension Contributions (after probationary period)
4. Access to Employee Supported Volunteering
5. Carer Positive Employer
6. Disability Confident Employer

Family Journeys are delighted to be able to offer the opportunity for a new Lead Worker in their Family Connections Team based in the Edinburgh Centre (Gorgie). Family Journeys support families after separation providing “child contact”, mediation and family support to hundreds of families experiencing conflict and family breakdown. This role will manage a complex case load of families accessing child contact . The role can be offered on a 7- or 14-hour contract (0.4 FTE) covering our busiest days of Saturday and/or Sunday including some flexible admin hours that can be worked from home at any time.

Social Work Scotland is the professional body for social work managers and leaders. We are a membership body and exist to promote and support the development of the social work profession, and to inform, influence and improve public policy and social services.

We are excited to be recruiting to our Protecting Children Policy and Practice Advisor Post. With funding provided by Scottish Government, this post plays a key role in supporting statutory social work to develop and strengthen national policy and practice in relation to child protection and the protection of children and young people. This includes contributing to implementation and continuous improvement activity associated with the National Guidance for Child Protection in Scotland, Keeping the Promise, UNCRC incorporation, Bairns’ Hoose, Joint Investigative Interviewing and other key national reform programmes.

This post facilitates links between professional leadership, the Scottish Government and Child Protection Committees Scotland. It supports Social Work Scotland’s contribution to the national protection agenda, including Child Sexual Abuse and Exploitation, the Interagency Referral Discussions project, Joint Investigative Interviewing reform, Bairns’ Hoose implementation and the Age of Criminal Responsibility work plans. The post also contributes to wider national developments relating to child protection practice, children’s rights, and implementation of key policy and reform programmes including the National Guidance for Child Protection in Scotland and Keeping The Promise.

Working in partnership with local social work Child Protection leads, the Scottish Government Child Protection Social Work Professional Advisor and colleagues in COSLA, the National Social Work Agency and CELCIS, the post provides both capacity and leadership at the national level. Reporting to our Children and Families Policy and Practice Lead, with direction from our Chief Social Work Officer Group, Children and Families Standing Committee, and Child Protection Sub-Group, the post holder has the opportunity to make a unique contribution around the value of social work in the provision of holistic support for children and families. The postholder will work collaboratively across Social Work Scotland's wider policy, practice, and improvement activity, including alongside colleagues supporting Joint Investigative Interviewing, Interagency Referral Discussions and other national programmes.

At the core of Social Work Scotland is a commitment to assisting the profession to be the best it can be for the individuals, families and communities who need social work or social care support; the Protecting Children Policy and Practice Advisor role assists us to deliver on that commitment.

Applicants should have experience of policy development and implementation and be confident operating at a national level.

We are looking for an individual who can work independently yet as an integral part of the team, bring a collaborative approach to work with partners, and with an ability to identify issues, articulate workable solutions, and build consensus; all with a view to social work values and principles.

The post holder will be a qualified and registered social worker with significant experience in children and families’ social work.

Do you have the compassion, empathy and drive to support people facing complex health and life challenges?

THE HEALTH AGENCY is a charity based in Wester Hailes dedicated to supporting over 2,000 people in South-West Edinburgh each year to live longer, healthier, more fulfilling lives. As a community-led organisation, our services aim to tackle health inequalities and improve the health and wellbeing of people experiencing social isolation, cancer, long-term conditions, food insecurity and mental and emotional health challenges. We strive to enable local people to take action that makes a positive impact on their own and their community’s physical, mental and emotional wellbeing

DUE TO INTERNAL PROMOTION WE’RE SEEKING A SUPPORT WORKER to play a vital role across our Westerhaven and Mental Wellbeing services, supporting individuals affected by cancer, long-term conditions and mental health challenges. This is a rewarding and varied role where you will provide one-to-one emotional and practical support, helping people navigate difficult circumstances, build resilience and access the support they need. Alongside direct client work, you will contribute to the smooth delivery of services through strong organisational and administrative support. Your ability to build trust, listen with empathy and respond to complex needs will make a real and lasting difference to the people we support.

DUTIES INCLUDE

• Providing compassionate, person-centred one-to-one support (telephone and in-person)
• Carrying out holistic needs assessments to understand emotional, social and practical needs
• Supporting individuals to develop coping strategies and improve wellbeing
• Providing information, advice, signposting and referrals to appropriate services
• Supporting the delivery of groups and wellbeing initiatives
• Maintaining accurate and confidential client records
• Coordinating appointments, referrals and follow-up activity
• Managing waiting lists and supporting effective access to services
• Collecting data and contributing to monitoring, evaluation and impact reporting
• Building relationships with NHS partners, community organisations and local services
• Contributing to service development and continuous improvement

ABOUT YOU

• Experience working in a community, health or third sector role
• Strong understanding of the challenges associated with mental health, long-term conditions or cancer
• Excellent communication skills, with the ability to listen, empathise and respond sensitively
• Ability to build rapport and support individuals in a person-centred way
• Confident using digital systems, including Microsoft Office and CRM databases
• Strong organisational skills, with the ability to manage a varied workload
• Ability to work both independently and as part of a team
• An understanding of the impact of poverty and inequality on health and wellbeing
• Empathetic to the aims and values of The Health Agency

WHAT WE OFFER

• £29,000 pro-rata based on 37.5 hours FTE (£23,200 pa for 30)
• 24 days annual leave plus 10 public holidays (pro rata)
• 3% employer pension contribution (NEST)
• Employee Assistance Programme
• A supportive and collaborative team environment
• A unique opportunity to make a real difference within a respected community organisation

Citizens Advice Edinburgh (CAE) is part of an exciting collaborative project – The Family Hub - funded via the Scottish Government’s Whole Family Wellbeing Fund (WFWF).

The collaborative comprises the Third Sector organisations Circle, Stepping Stones North Edinburgh, Home-Start Edinburgh and Home Link Family Support, alongside NHS Lothian’s Parent & Infant Relationship Service and the City of Edinburgh Council’s Early Learning & Childcare Service.

The project delivers bespoke whole-family supports throughout the early years. CAE provides the welfare rights advice element of this service. The collaborative ensures that universal and enhanced support is available at the earliest stage possible for all families with a child not yet in an ELC or a pre-school age setting. This has been achieved by developing a cohesive pathway and a menu of supports alongside families.

The project is underpinned by early intervention and support. In providing holistic support to parents, we aim to improve the caregiving experience and infant mental health. Targeting secure attachment increases the likelihood of children remaining within the family home.

The project aims to:

• Improve family wellbeing
• Reduce inequalities in family wellbeing
• Reduce the need for families requiring crisis intervention
• Reduce the number of children living away from their families
• Increase the number of families taking up wider support

The multi-disciplinary service is delivered via physical Hubs in each locality, Pop-ups and Home Visits to families, to ensure city-wide, equal and convenient access.

Your Role

As the project’s Income Maximisation Adviser, you will principally advise parents about welfare entitlement, grants, and tariffs; budgeting; reducing household costs; and managing debt. Alongside financial topics, you will also offer assistance with housing, employment, and other related areas of advice. The central aim of the role is to reduce the number of families and children living in relative poverty.

The successful candidate must be experienced in giving advice, particularly in relation to benefits. Evidence of training and experience within another advice role is expected, but opportunities to develop your knowledge would be available via access to Citizens Advice’s comprehensive training platform. Provision of advice would be supported by the Citizens Advice information database and access to Citizens Advice Edinburgh’s network of specialists.

It is not essential to have experience of working within the sphere of Early Years or family support, but the candidate must be motivated to work collaboratively as part of a multi-disciplinary team and to display awareness and understanding of the complex support needs and vulnerabilities that families may present with to the service.

Due to the citywide coverage of the service, candidates must commit to regular travel between different Edinburgh locations and be confident working independently at times. The post holder will also be required to assertively develop and maintain links with relevant partner agencies in the wider community, to ensure that families receive holistic support.