Overview of Citizens Advice Edinburgh

The Citizens Advice Service was first established in Edinburgh in 1939. Over the years it has grown to deliver services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach

locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE, Charity Number SC038195).

Through a team of core and project staff and over 120 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:

• Debt and money
• Welfare Rights
• Consumer issues
• Immigration
• Employment and workforce problems
• Housing
• Relationship and family issues
• Discrimination
• Health services
• Legal rights & responsibilities

Background:

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

Are you experienced in building community power or supporting communities to get active through walking or cycling schemes?

Are you experienced in building community power and running projects which support communities facing barriers to build their efficacy?

Are you passionate about raising the voices of communities that are most affected by climate but which are least often heard? If so we’d love to hear from you!

We are particularly keen to hear from people who experience marginalisation and minoritisation or who are often excluded from decision-making processes. For example, people of colour; people from working-class backgrounds; people from LGBTQ and migrant communities; care-experienced young people and people with disabilities.

About us

Parents for Future Scotland became a charity two years ago as a result of grassroots parent organising and is now a small self-employed staff team with a growing network of activists. We seek to make climate action the norm among all parents in Scotland. We are in the midst of a big step change, increasing our influence and reach across the country, and we need you to help us in doing so. This post will be the first of its kind within the organisation.

About the role

We are seeking an enthusiastic and highly-motivated Community Project Manager to lead the delivery of our Active Travel and Clean Air Project across 10 Edinburgh schools. This role combines project management, community engagement and partnership development. You will work directly with parents, schools, as well as local council and community partners to increase active and sustainable travel, establish and strengthen walking and bike buses , deliver air-pollution awareness activities, and build long-term community leadership. The successful candidate will play a key role in supporting schools to develop tailored action plans, empowering parents to lead change within their communities and ensuring active travel schemes become sustainable beyond the life of the project.

Key responsibilities

• Work with the Learning For Sustainability lead within Edinburgh City Council to onboard schools where necessary.
• Set clear expectations with schools on what they will need to deliver in order to take part in our clean air project.
• Establish excellent relationships with key staff in schools and maintain regular contact in order to support the delivery and promotion of the project.
• Identify and up-skill community “leads” within each school community, giving them the skills/confidence to organise and lead their own self-sustaining active travel initiatives.
• Support the running of active travel schemes on the ground in the mornings term-time (Mon - Friday) until they become self-sustaining.
• Develop bespoke active travel action plans for each participating school and an overall work plan/strategy which demonstrates how the project will meet wider organisational goals.
• Encourage peer-to-peer learning and knowledge sharing amongst school groups.
• Build a pool of volunteers who can deliver air pollution workshops in schools through (1) training volunteers in workshop facilitation skills and the content of our air pollution workshops (2) setting up workshops with participating schools
• Post on our socials regularly and be an active member on our WhatsApp community
• Monitor project outcomes and ensure delivery against targets.
• Maintain accurate records, collect monitoring data and contribute to project reporting.
• Work closely with partner organisations, local authorities and schools to maximise project impact.
• Promote a strong understanding of Parents For Future Scotland amongst parent communities, within your local authority and with partner organisations, and support parents to become organisation members.
• Share learning and best practice through local and national networks.
• Contribute to wider discussions on active travel, climate action and public health.

Skills and experience

• You must be able to competently ride a bike.
• You must be a qualified Cycle Ride Leader and First Aid trained or be willing to complete the training at your own expense within the first 3 months of starting.
• The candidate will be our ambassador on the ground. It is vital that they feel inspired by our vision, mission and aims, and that they have a proven ability to motivate and inspire others.
• Experience of delivering and managing community projects.
• Proven ability to tailor messaging to different audiences.
• Proven experience of creating strong relationships with partner organisations, communities facing additional barriers and local councils.
• Proven experience of building the skills, confidence and capacities of communities.
• Experience of devising and facilitating workshops, meetings and community discussions.
• Experience of conducting monitoring and evaluation and report writing.
• An understanding of active travel, public health, environmental issues or behaviour change.
• An understanding of social justice perspectives and the systems that cause climate breakdown

Desirable

• Previous experience of working on sustainability and/or active travel-related community projects or initiatives.

What we offer

• 3 days per week on a self-employed basis at £200 per day for 28 weeks (term-time) from August - 31st March (£16,800 in total)
• Flexible work environment with flexible hours (although this role will require that you are able to be present for the school commute up to five mornings per week (Mon- Fri term-time). For this reason we will only consider applicants who live in or nearby Edinburgh.
• Working from home (with team check-ins regularly).
• We are a fledgling organisation so your skills/expertise will help shape our direction.

A fantastic opportunity to join the Children First team in Midlothian

Every child deserves to be safe, loved and well with their family.

At Children First, we stand alongside children, young people and families to help them build on their strengths, overcome challenges and create lasting change. We believe children should be heard, their rights respected and their voices at the centre of every decision that affects them.

This is an exciting opportunity to join our Midlothian team, supporting children, young people and families experiencing a range of challenges, including parental substance use, poverty, poor mental health and trauma. The service also provides support to kinship carers and the children in their care, as well as Armed Forces families.

Working alongside families in their homes, schools and communities, you will be part of a skilled and caring team that delivers both whole family and individual support. Our practice is grounded in relational, systemic, strengths-based and restorative approaches. We recognise that families are experts in their own lives and work alongside them to identify what is working well, build resilience and create positive futures for children.

Alongside one-to-one and family support, we help families develop meaningful connections through peer support groups and links to their local communities, strengthening the relationships and networks that help children thrive.

About you

We're looking for someone who:

• Shares our commitment to putting children first and upholding children's rights.
• Understands the importance of listening to children and ensuring their voices influence the support they receive.
• Has experience of working with children, young people and families, including involvement in child protection processes.
• Values restorative, relationship-based and strengths-focused ways of working.
• Can work alongside families with compassion, curiosity and respect.
• Brings an understanding of the diverse experiences and needs of families across our communities.

We welcome applications from people with broad experience across family support, as well as those with specialist knowledge in particular areas of practice.

You will hold a professional qualification in a relevant discipline such as Social Work, Teaching, Childcare, Social Care, Counselling, or another related field at SCQF Level 9 or above.

Why Children First?

Children First is Scotland's national children's charity. We are ambitious for every child in Scotland to grow up safe, loved and well with their family. We provide emotional, practical and financial support to children and families and campaign tirelessly to protect and uphold the rights of every child.

We are determined that the incorporation of the UN Convention on the Rights of the Child (UNCRC) becomes a reality in children's everyday lives. We want children to be listened to, respected and meaningfully involved in decisions that affect them.

If you believe in the power of relationships, the strengths within families, and children's right to be heard, we'd love to hear from you.

Our Values

Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.

• With love, we put children first.
• With purpose, we transform lives together.
• With strength, we do whatever it takes to protect Scotland’s children.

Job Purpose

The Employability Worker will deliver volunteering and employability support to parents, carers and individuals experiencing barriers to employment, education and training.

Embedded within Govan HELP’s wider family support model, the role will ensure employability support is integrated alongside counselling, wellbeing, financial advice and practical family support services. The postholder will work flexibly and compassionately with individuals who may be far from the labour market, supporting them to build confidence, develop skills and progress at a realistic pace towards positive destinations.

This role is central to Govan HELP’s place-based approach to tackling child poverty and strengthening outcomes for families across the Govan community.

Key Responsibilities

Employability Support

• Deliver tailored one-to-one employability support to parents, carers and community members
• Support individuals to identify strengths, aspirations and achievable goals
• Develop personalised action plans with participants
• Support CV building, applications, interview preparation and job searching
• Assist individuals to access training, volunteering and employability opportunities
• Work closely with volunteers and create more opportunities

Volunteering Development & Coordination

• Support the development and coordination of volunteering opportunities across Govan HELP services
• Recruit, support and maintain positive relationships with volunteers
• Identify meaningful volunteering pathways that build confidence, skills and progression opportunities
• Work with volunteers to support service delivery across groups, community activities and the Pantry
• Promote volunteering as a stepping stone towards employability, training and social connection
• Support volunteers to identify strengths, gain experience and progress towards positive destinations
• Maintain volunteer records and contribute to monitoring and reporting on volunteer engagement and outcomes

Barrier Identification & Support

• Identify barriers impacting employability including:
  • poverty
  • trauma
  • mental health challenges
  • caring responsibilities
  • low confidence
  • financial hardship
  • skills gaps
• Work collaboratively with internal services to ensure participants receive holistic support

Group Work & Community Engagement

• Deliver group-based employability and confidence-building sessions
• Facilitate work-readiness and personal development activities
• Undertake outreach across the Govan community to engage individuals furthest from employment
• Build trusting relationships within the local community

Partnership Working

• Develop pathways with employers, training providers and employability agencies
• Work collaboratively with schools, housing providers, third sector organisations and community partners
• Promote volunteering and supported progression opportunities

Outcome Monitoring

• Maintain accurate records and contribute to monitoring and evaluation processes
• Support reporting on outcomes and impact
• Track participant progress and sustainment outcomes

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude to the duties, which may have to be varied subject to the needs of the service and in keeping with the general profile of the post. This post is exempt from the Rehabilitation of Offenders Act 1974 by the Exclusions and Exemptions (Scotland) Order 2003, and as such any appointment will be subject to them having appropriate PVG Scheme Membership.

Person Specification

Essential

• Experience supporting individuals facing barriers to employment
• Understanding of poverty, trauma and social exclusion
• Experience delivering one-to-one support and group work
• Strong communication and relationship-building skills
• Ability to motivate and empower others
• Knowledge of employability pathways, training and local support services
• Ability to work collaboratively within a multi-disciplinary team
• IT skills and ability to maintain accurate records

Desirable

• Experience within the third sector or community-based services
• Understanding of trauma-informed practice
• Experience supporting parents and families
• Knowledge of the Govan community and local challenges
• Relevant qualification in Community Development, Employability, Social Care or related field

Values & Approach

The successful candidate will demonstrate:

• Compassion and empathy
• A non-judgemental approach
• Commitment to tackling inequality and child poverty
• Flexibility and creativity
• Belief in people’s potential
• Commitment to relational and place-based working

Why This Role Matters

By supporting parents, carers and volunteers towards employment, education and training, the Employability Worker will help strengthen household stability, improve wellbeing and contribute to better long-term outcomes for children and families.

This role reflects Govan HELP’s belief that tackling child poverty requires whole-family, community-led and relational approaches that support people to move beyond surviving to thriving

About Sacro:

Sacro is a Scottish community justice organisation with a powerful purpose: to help people move forward, rebuild lives and create safer communities. For 55 years, we have delivered innovative services across Community Justice, Community Safety and Public Protection, supporting people affected by harm, conflict and offending.

Joining Sacro means being part of work that offers hope, protection and real opportunities for positive change.

We’re proud to be recognised as:

• Investing in Volunteers accredited
• Investors in People Gold
• A Living Wage Employer
• A Disability Confident Committed employer

About the Role

We’re seeking a Justice Worker to join a new Scottish Government-funded Bail Support pilot programme. This is a unique opportunity to help shape and deliver a new service that aims to improve outcomes for people involved in the justice system while contributing to safe and stronger communities across Scotland.

Working with people assessed by Justice Social Work as suitable for supervised bail, but who have instead been granted bail without supervision, you will provide practical, person-centred support to help them understand and comply with their bail conditions.

You will work collaboratively with Justice Social Work and a range of partner agencies to help individuals access the services and support they need to improve their wellbeing and deliver positive longer-term changes.

As part of an overall 18-month pilot, the successful candidate will join the service in October for an initial 15 months, with referrals expected to commence in November. While funding is currently in place for the pilot period, there is potential for the service to continue beyond this timeframe.

Key Responsibilities

• Manage day-to-day service delivery, including case management, engaging compassionately with people supported, working in partnership and enabling connection with local support and communities.
• Assess risk and need, produce clear reports, maintain case records and effectively manage competing priorities.
• Develop tailored intervention and action plans to support positive outcomes across a range of person-centred needs including accommodation, education, employment, life skills, wellbeing, health, relationships and substance misuse.

Required Skills & Experience

• A valid driving license and access to a car are essential for this post
• Experience of supporting people who have a history of offending behaviour and/or substance misuse
• Proven ability to build and maintain effective multi-agency partnerships.
• Excellent verbal and written communication skills
• Ability to work effectively both independently and as part of a team.
• Ability to manage multiple priorities and meet competing demands.
• Full UK driving licence and access to a vehicle, with the ability to travel as required.

Benefits

At Sacro, we know our people are our greatest asset. That’s why we offer a competitive benefits package, including:

• Flexible working options
• 8% employer pension contribution
• 31 days’ annual leave + bonus birthday off
• Enhanced family-friendly policies
• Enhanced company sick pay

Plus, a range of additional benefits, including death in service cover, cycle to work scheme, wellbeing support and everyday shopping discounts.

We have full time and part time roles available in Edinburgh, Fife and Lanarkshire.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

The Supporter Relations Team plays a pivotal role in building relationships with our supporters and assisting our fundraising team to raise vital funds that will support our mission to beat blood cancer within a generation.

This is an excellent opportunity for someone with great communication, organisation and interpersonal skills. The main purpose of this role is to deliver excellent customer service to our supporters through written and verbal communication, and ensure efficient administration of donations and maintaining accurate data on our CRM system.

The role of Supporter Relations Assistant would suit someone energetic, organised and confident at communicating. As the first point of contact for our supporters, you will be able to build a rapport with supporters over the telephone, have good written communication skills and be a quick learner. You will also have experience of using a CRM or database, which will be vital when processing donations and recording communications with supporters. The role is varied and fast paced and requires efficiency and accuracy, as well as teamwork.

There are some tasks within this role which must be completed in the office, and therefore you will be required to work within a hybrid team where your week will be split working from home and the office.

Come and join a dynamic, growing organisation that recognises that YOU are the difference that makes a positive impact every day on the lives of children, young people and their families.

We are seeking a strategic and forward-thinking Family Links Lead to take a lead role in supporting children and families across Lochaber, strengthening partnerships with local services, coordinating effective support, and driving improved outcomes for families and communities.

Applicants must live within reasonable commuting distance of Lochaber and hold a full, clean driving licence with access to a car for work purposes.

Qualifications: Educated to relevant degree level or equivalent and/or relevant professional experience

Place of work: Hybrid – mixture of working from home (equipment provided) and associated schools, with an expectation of frequent travel within Lochaber and, occasionally, to Inverness and across Highland to fulfil aspects of the role – travel allowance provided

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 and the Amendment Order 2023.

The successful applicant will be required to become a member of the Protecting Vulnerable Groups (PVG) Scheme & register with the SSSC.

Come and join a dynamic, growing organisation that recognises that YOU are the difference that makes a positive impact every day on the lives of children, young people and their families.

We are seeking a compassionate and motivated Family Links Worker to support children and families across Lochaber, working in partnership with local services to improve outcomes.

Applicants must live within reasonable commuting distance of Lochaber and hold a full, clean driving licence with access to a car for work purposes.

Place of work: Hybrid – mixture of working from home (equipment provided) and associated schools, with an expectation of frequent travel within Lochaber and, occasionally, to Inverness and across Highland to fulfil aspects of the role – travel allowance provided.

Qualifications: relevant qualifications and or experience of working alongside families in a supportive role.

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 and the Amendment Order 2023.

The successful applicant will be required to become a member of the Protecting Vulnerable Groups (PVG) Scheme & register with the SSSC.

GAMH are commissioned by Glasgow Carers Partnership to deliver support to unpaid Carers living within the North East of the city. Our service offers inclusive and holistic support to Carers to help maintain their quality of life and improve their health and wellbeing.

We are seeking a Family Support Worker to join our team in our GAMH North East Carers Service. The primary focus of this post will be to work with unpaid Carers and Young Carers delivering a range of supports that enable Carers to manage their caring responsibilities while maintaining their own health and wellbeing.

As a Family Support Worker you will be providing practical and emotional support working collaboratively with Carers and their families and partner organisations to ensure Carers have access to appropriate information, resources and opportunities.

All applicants must be able to work flexibly; early morning, evening and weekend working may be required.

GAMH aims to promote equality of opportunity in service delivery as well as in employment practice. To achieve this, we positively welcome applications from all sections of the community. Accordingly, if you have any requirements

regarding your application please contact Laura Middell, Central Resources Director, on 0141 552 5592.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update

check. An offer of work with Glasgow Association for Mental Health will be subject to the outcome of this check being satisfactory.

Carers of West Dunbartonshire is an innovative and value-based charity, which supports those who look after a family member or friend due to illness, disability, frailty or addiction. Funded by The Robertson Trust, the organisation is seeking to recruit a Carer Support Worker (supporting those with multiple caring roles).

As Carer Support Worker, you will provide support and advice to those who are caring for a relative or friend and have multiple caring responsibilities. You will be a highly motivated individual who ideally has experience in Community Care and a good understanding of the issues relating to unpaid carers, particularly those who are looking after more than one person.