Join Our Team as a Customer Service Advisor!

We are seeking two Customer Service Advisors to provide an excellent and consistent service to all internal and external customers, using different communication channels and promoting future digital and ongoing changes within the organisation.

You will provide a first point of contact for all enquiries and to have a vast knowledge of all departments within the organisation ensuring correct and efficient responses are delivered against our agreed service standards and key performance indicators.

Key Responsibilities:

• Maintain the day-to-day operation of the Cairn Connect service, taking ownership of customer enquiries and ensuring customer information is efficiently and effectively handled within agreed service level agreements to meet the expectations of our customers.
• Assisting in the delivery of key business services, including Income Management payments and administration, Tenancy Services housing enquiries, antisocial behavior, Repairs reporting and invoice administration and general day-to-day business enquiries, where possible offering a first-time resolution service to meet our key performance indicators.
• Delivers a high level of customer service to all internal and external customers using various sources including telephone, email, face to face, webchat and other digital platforms to ensure an excellent customer journey.
• Perform effective data capture/management using various software systems, to enable accurate reporting and monitoring.
• Maintain and assist with partnership working across the group to ensure collaborative working and consistency of service in key areas and to promote a streamlined one team way of working.

Requirements – What We’re Looking For:

• Experience of working in a fast-paced frontline customer Contact Centre.
• Experience of delivering excellent frontline customer service.
• An understanding of effective and best practice in customer service.
• You should be able to demonstrate high level of computer skills and excellent customer care skills
• A Basic Disclosure and Right to work checks are required for this role.

Employee Benefits: Why Cairn is the Best Place to Work

Join Cairn and enjoy a range of benefits including flexible and hybrid working, health and wellness support, tech and cycle schemes, compassionate leave, and more!

Cairn HA is passionate about creating equal opportunities for everyone and warmly invites applications from all community members.

I am seeking a Constituency Support Officer to help build stronger, more resilient connections within and between communities across Edinburgh South West.

I am looking for a proactive and confident individual who is passionate about making a positive, enduring/sustained difference in the lives of local people. Candidates could come from the charity sector, or private/public sectors, you do not need to have experience of working in an MPs office.

The successful candidate will work collaboratively with residents, community groups and other local stakeholders to help make Edinburgh South West an even better place to live, work and raise a family.

This community role will focus on ensuring that local people have opportunities to make their voices heard on decisions that affect them, while also encouraging constructive dialogue between individuals and communities across the constituency.

Stockethill Church of Scotland, Aberdeen, are seeking a Congregation Leader for their emerging Family Church congregation. The successful candidate will do the work of a pastor-teacher, evangelist and leader within the context of a small church plant aimed primarily at young families in a diverse neighbourhood. They will have the opportunity to build on successful ministry and to be creative in their approach to discipling adults and children with little or no church back ground whilst forming a church community. As part of the wider Stockethill Church family, they will work with committed volunteers and a supportive church leadership.

This is a three-year full-time post (with the possibility of extending) with a starting salary of £32,251 p/a, funded by the Church of Scotland’s Seeds for Growth Fund and the Presbytery of the North East and Northern Isles.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

The support we provide is always person-centred, trauma-informed and wellbeing focused. As a Support Worker working with East Dunbartonshire Council as part of our Kirkintilloch service, you’ll work in the community to provide a wide range of flexible outreach support to individuals to encourage independence to maintain and sustain a tenancy and adapt to community life.

Main Responsibilities:

This Support Worker role working in the Kirkintilloch area combines settled housing with person-centred, strengths-based and flexible support. Both of these roles are outreach-based, working 35 hours per week on a rota, and will see the Support Worker providing support to individuals in their own tenancies. This role operates across Kirkintilloch, with an office based at our Industry Steet service. The Support Worker will:

1. Provide intervention and a range of supports for new referrals and existing Supported People in their own tenancies.
2. To provide trauma-informed, person-centred, and wellbeing-focused support for people supported by Blue Triangle.
3. To support, review, monitor and evaluate through our SHARP monitoring tool to achieve a positive person-centered outcome for the people we work with in line with Blue Triangle’s statutory and legislative requirements.
4. To support people transitioning from supported accommodation into the local community or referred from other sources, helping them on their personal pathway towards a settled tenancy, building their tenancy and life management skills.

To find out more about being a Support Worker, click the link below:

Kirkintilloch Support Worker Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally hold an SVQ level 3 or above.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

Organisation profile:

ABWA provides information, emotional/practical support, refuge accommodation and accommodation advice to all women, their children and young people who are experiencing domestic abuse from their current or ex- partner.

Main Job Purpose

ABWA is seeking to recruit an experienced Crisis Support Worker.

Reporting to the Team Leader, the role of the Crisis Support Worker is to provide support and information to women and agencies who contact ABWA through our helpline, emails, and referrals.

The Crisis Support Worker will work closely with the Team Leader to ensure referrals are allocated to the appropriate part of ABWA’s service.

Candidates need to have experience of delivering crisis support, demonstrate a gender based analysis of domestic abuse, be motivated, an ability to work under pressure and must have a qualification suitable for SSSC Housing Support registration.

For an informal discussion regarding this post please text Fran on 07946 049199 or Leyona on 07483 036610 to arrange a suitable call time.

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

The support we provide is always person-centred, trauma-informed and wellbeing focused. As an Intensive Support Worker, you’ll work in the community to provide a wide range of flexible intensive support to individuals to encourage independence to maintain and sustain a tenancy and adapt to community life.

Main Responsibilities:

This Intensive Support Worker role working in the Kilmarnock area combines settled housing with person-centred, strengths-based and flexible support. This role involves working 17.5 hours per week on a rota covering various shift patterns including select weekend work. This role operates across Kilmarnock, with an office based at our Kilmarnock Bank Street service. The Intensive Support Worker will:

1. Provide intervention and a range of supports for new referrals and existing Supported People in Blue Triangle’s supported accommodation services and move-on accommodation.
2. To provide trauma-informed, person-centred, and wellbeing-focused support for people supported by Blue Triangle.
3. To support, review, monitor and evaluate through our SHARP monitoring tool to achieve a positive person-centered outcome for the people we work with in line with Blue Triangle’s statutory and legislative requirements.
4. To support people transitioning from supported accommodation into the local community or referred from other sources, helping them on their personal pathway towards a settled tenancy, building their tenancy and life management skills.

To find out more about being an Intensive Support Worker, click the link below:

Intensive Support Worker – Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally hold an SVQ level 3 or above.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

MULTICULTURAL FAMILY BASE is a unique, community based social work centre based in Edinburgh. Approximately 50% of our workforce are from a BAME background.

The organisation’s key objective is to support Black and Minority Ethnic individuals, children and parents deal with important transition points - this can be the birth of a child, the move into primary school or the move to Edinburgh for families who are new migrants. In addition, we combine our service delivery with student learning by providing high quality and diverse placement opportunities for social work students from academic institutions across Scotland.

We are now seeking a qualified, skilled and motivated individual to join our team:

Project Worker in Bright Choices project:

At Bright Choices, we offer free and confidential help to women, men, and families from ethnically diverse backgrounds who have experienced or are at risk of ‘honour-based’ abuse (HBA). This can include domestic abuse, extended family abuse, coercive control, forced marriage, and Female Genital Mutilation (FGM).

You will have a relevant professional qualification and experience of group and individual work with people affected by trauma, isolation and VAWG. You will have a strong understanding of HBA, and people who are likely to experience disadvantage or discrimination due to their race, ethnicity or cultural backgrounds.

You will be engaging service users in group work and will have knowledge of the key issues as well as relevant experience of working within a therapeutic, community development role in 1:1 setting.

You will be facilitating Creative Nurture Group in collaboration with an Art Therapist once a week, working with women affected by HBA, trauma and isolation.

A strong commitment to anti-oppressive practice and equal opportunities is essential. The posts require membership of the PVG Scheme.

For more information visit: mcfb.org.uk

Would you like to help people build confidence, develop skills, and have greater choice and control over their lives? Join LCiL and be part of a team making a real difference every day.

We are currently recruiting a full-time Peer Support and Learning Facilitator to join our dedicated and supportive team. If you are passionate about empowering disabled people and carers and believe in the value of peer support, this is an exciting opportunity to make a meaningful impact.

At LCiL, we are a user-led organisation committed to supporting disabled people to live independently in the community of their choice. Everything we do is rooted in inclusion, equality, respect, and collaboration, with people at the centre of our services.

This is a rewarding opportunity to support disabled people, individuals with long-term conditions, and carers to increase confidence, develop skills, strengthen social connections, and gain greater independence through peer support and learning activities.

We are looking for candidates who can demonstrate:

• Experience of organising and facilitating groups, workshops, learning activities, or community events

• Strong communication and interpersonal skills, with the ability to engage positively with a diverse range of people

• Experience of working in a person-centred, outcome-focused role supporting individuals or communities

• The ability to build effective relationships with service users, volunteers, partner organisations, and stakeholders

• Strong organisational skills and the ability to manage a varied workload

• A commitment to equality, inclusion, independent living, and the Social Model of Disability

You will help design and deliver peer support groups, workshops, training sessions, and one-to-one support opportunities. You will also work alongside volunteers, peer facilitators, and community ambassadors, supporting people to use their lived experience to help others and contribute to programme development.

Following induction and initial training in our Edinburgh office, you will work flexibly across office, online, and community settings, helping deliver a blended programme of support and learning opportunities throughout Edinburgh and the Lothians.

Why Join LCIL?

We offer a supportive and flexible working environment, including:

• Flexible and hybrid working patterns

• 25 days annual leave + 10 public holidays

• Generous employer pension contribution

• Opportunities for personal and professional development

We want you to feel confident and prepared. That is why all shortlisted candidates will receive interview questions in advance.

We value thoughtful, considered responses and are keen to hear about the full range of skills and experience you can bring. This is your opportunity to demonstrate how you can contribute to a service that empowers people and strengthens communities.

• PVG membership is required for successful applicants

• We welcome questions about the recruitment process - contact Caitlin McPherson at HR@lothiancil.org.uk

Are you passionate about supporting recovery from domestic abuse? Fife Women’s Aid are looking for a full-time Team Manager to join our supportive management team.

The successful applicant will have at least SVQ Level IV or equivalent level of qualification in management or other relevant subject, or equivalent experience and willingness to work towards a qualification.

You will be able to demonstrate a high degree of motivation, the ability to support and lead staff, a knowledge base of trauma-informed practice and the ability to work effectively as part of a team.

An ability to cover on-call is an advantage (additional payments are made for this role).

Please join us for an online session to find out more about Fife Women’s Aid services and the Team Manager role. This will be at 6.30pm on Tuesday 29th September 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the post, please contact Kate McCormack, CEO at kate.mccormack@fifewomensaid.org.uk.

Do you have a passion for helping people?

Do you have excellent communication and customer service skills?

Do you want to work for one of the best employability providers in Scotland?

Would you like to help someone with barriers to work find their dream job?

Then come and work for Enable Works.

Your role, as an Employment Coordinator is to provide support to people who have barriers to work to make progress towards and achieve well paid, sustainable employment.

Enable Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid.

Enable Works supports over 15,000 people every year across 30 Local Authorities to learn skills for work.

We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.

We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team.

We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.

We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.

Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.

Please make sure you include a detailed personal statement in the ‘More about you’ section of the application to tell us how you are suited to the post.

For further information please see our full job pack.

About You

• We really need you to have these
• The drive, energy and commitment to support people to obtain high quality, well paid jobs
• Ability to manage your own workload and prioritise as needed
• Confident communicator
• Strong attention to detail
• Professional presentation and personality
• Some knowledge of the local community
• Ability to work with people at any age who have challenging barriers to employment
• IT literacy
• Comfortable working towards targets
• A natural, professional relationship builder
• A full driving licence

Why?

Our vision is that every person in Scotland is able to access the support they need to find a high quality job that pays them well and your drive and commitment to this job will help them get there. You will recognise each clients individual skills and aspirations and work with them to find a job that they love.

Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you need to manage your work load well and be accountable for your time. Attention to detail is important as it means you can work accurately and follow instructions.

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme
• Season Ticket Loans
• Blue Light Card

Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed.