About the job

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.

We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Session Supervisor will play a key role in supporting and overseeing the delivery of our generalist advice service. The postholder will provide day-to-day session support to advisers, including guidance on advice queries and more complex cases, helping to ensure that clients receive accurate, appropriate and high-quality advice.

The role will also involve undertaking case checking and quality assurance, providing constructive feedback to advisers, identifying areas for improvement and supporting the maintenance and development of advice quality across the service.

As the role provides day-to-day support to advisers during service delivery, the postholder will be required to work on site Monday to Friday. This post is not currently offered on a hybrid-working basis.

About you

Applicants must have:

• Strong knowledge and experience of delivering generalist advice, including welfare benefits, debt/money advice, housing and employment.

• Demonstrable experience of providing session support to advisers within an advice-giving environment, including providing guidance on complex or unusual enquiries.

• Experience of supervising, supporting and developing staff and/or volunteers.

• Experience of undertaking case checking and quality assurance, including assessing the accuracy and quality of advice and client records and providing constructive feedback.

• The ability to provide constructive feedback and support advisers to maintain and improve the quality of their work.

• Good communication and organisational skills.

• A commitment to delivering an excellent service to clients and to equality and diversity.

Knowledge or experience of Citizens Advice audit requirements and National Standards would be advantageous.

About Kinship

Kinship is the leading National kinship care charity, supporting relatives and friends who step up to raise children when their parents cannot. Through advice, practical support, research and campaigning, we work to ensure kinship families have the help they need to thrive. Together with our community, we drive positive change so that every child can grow up in a loving, stable family environment.

For more information about Kinship and the work we do, please click here.

About the Opportunity

Join Kinship at an exciting milestone as we launch our first programme in Scotland. Working in partnership with Inspiring Scotland and local youth charity Y Sort It, this National Lottery-funded pilot will strengthen support for kinship families in West Dunbartonshire through a coordinated, whole-family approach.

As part of a small and dedicated delivery team, you will help shape Kinship’s future in Scotland, contribute to evidence-based learning, and make a lasting difference to kinship carers, children and young people in the local community.

The Role

As a Kinship Navigator, you will provide intensive, six-month support to kinship carers through Kinship Connected, helping families build resilience, access services and strengthen support networks. Based at Y Sort It and working across the community, you will develop trusted relationships with families, carry out assessments and reviews, and coordinate support with local partners, including Intandem mentors.

This is a rewarding, community-focused role where you will directly support kinship families while helping to demonstrate the impact of an innovative new model of support in Scotland.

Key Responsibilities

As a Kinship Navigator, you will provide intensive one-to-one support to kinship carers, helping families access services, build support networks and achieve positive outcomes for the children in their care. You will carry out assessments, develop support plans, advocate on behalf of families and facilitate a local peer support group.

Working closely with Y Sort It, Inspiring Scotland and local partners, you will coordinate support for kinship families, strengthen referral pathways and contribute to a pioneering whole-family approach in West Dunbartonshire.

You will also play a key role in safeguarding, partnership working and maintaining high-quality records to demonstrate impact and inform future development of Kinship’s work in Scotland.

About You

We're looking for someone with experience supporting vulnerable families, carers or communities through direct casework, family support or similar roles. You'll be confident building trusted relationships, carrying out assessments, managing a caseload and working collaboratively with statutory and voluntary sector partners.

You will bring strong communication, organisation and record-keeping skills, alongside an understanding of safeguarding and trauma-informed practice. Knowledge of kinship care or the Scottish family support landscape would be beneficial, as would experience facilitating support groups and using CRM systems such as Salesforce.

Most importantly, you'll be empathetic, resilient and passionate about improving outcomes for kinship families, with the confidence to work independently while contributing to a small, supportive team.

Introduction

Start Up Stirling is looking for a sessional counsellor to join our established community counselling service in Callander, delivered as part of a rural community hub.

The hub brings a range of services together in an accessible community setting, including the foodbank, Citizens Advice and a regular community lunch. Our counselling service has been running successfully for nearly two years and provides flexible emotional and psychological support to people who might otherwise experience barriers to accessing counselling.

About the role

Counselling is offered on a flexible, open-ended basis, rather than as a fixed number of sessions. The service combines pre-arranged appointments with opportunities for drop-in support, allowing the counsellor to respond to the needs and circumstances of individual clients.

The role is currently available for up to four hours per week and is paid at £35 per hour, plus agreed travel expenses.

This could particularly suit a counsellor seeking to develop their experience, or an established counsellor looking for a small number of additional hours and an opportunity to work within an innovative community-based model.

You will work alongside, and become part of, a welcoming multidisciplinary community hub while retaining appropriate professional boundaries and confidentiality around the counselling relationship.

We are looking for someone who:

• Is BACP registered, or registered with an equivalent recognised professional body
• Holds an appropriate recognised counselling or psychotherapy qualification
• Is able to work independently and maintain appropriate professional, ethical and safeguarding standards
• Is comfortable working flexibly, including with both appointments and drop-in clients
• Has an interest in working with people experiencing poverty, social disadvantage or other barriers to accessing traditional counselling services
• Is able to build relationships with colleagues and other services within a community setting
• Is committed to providing an inclusive, non-judgemental and accessible service

Experience of community-based counselling or working with people experiencing financial hardship would be helpful but is not essential as some training will be provided. We are open to applications from recently qualified practitioners who are interested in developing their practice in this area, provided they have some experience of working independently. All candidates must have appropriate external supervision arrangements in place.

What we offer

This is an opportunity to join an established service which takes a flexible approach to counselling, recognising that different things work for different clients at different times. You will have considerable autonomy in your work while being part of a wider community hub providing practical, social and emotional support.

Hours: Up to 4 hours per week, usually Wednesday, on a 12 month rolling contract.

Rate: £35 per hour

Expenses: Travel costs paid

Location: Callander

Contract: Sessional

We are looking for a compassionate and skilled Project Worker to help women+ build connections, access support and achieve their goals. You will play a key role in delivering community-based opportunities, facilitating learning and providing one-to-one support to women+ experiencing challenges including addiction, trauma and social exclusion.

The post will involve the delivery of our weekly Drop In. This will include collaboration with the community and engagement with key services alongside the weekly delivery.

The post-holder will coordinate our Community Learning programme, which includes two sessions per season (one daytime, one evening) focussed on topics of interest to women+. Past workshops have included: gender equality, menopause, contraception and inclusion. Lastly, the postholder will work with women+ offering listening, signposting and referrals through one-to-one sessions. This will include

support for women+ in recovery from addiction or mental illness, experience of trauma or poverty, and those with experience of discrimination due to their identity (e.g. race, disability, gender identity).

For further information, please contact katy@kairoswomen.org or call 0141 3785078.

An exciting opportunity has become available to join our Support and Information Services team. We are looking for TWO motivated and confident individuals to join our established team in offering support via our Helpline to families across Scotland who are experiencing having a relative in prison.

Role Summary

Hours: 21 hours per week (0.6 FTE) and 14 hours per week (0.4 FTE)

Contract: Funded through the Scottish Government Whole Family Support Fund through March 2027 in the first instance, with extension through March 2029 to be confirmed with the Scottish Government Budget

Starting salary: Families Outside Scale Points 25-28 and updated annually subject to appraisal and where funds allow. Starting salary £26,327 pro rata (0.6 FTE = £15,797; 0.4 FTE = £10,531)

Probation period: 6 months

Staff Benefits

• 25 flexible leave days plus 10 public holidays
• 4% matched contribution workplace pension scheme
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)
• Cycle to Work Scheme
• Laptop and mobile phone for all staff

The Role

Joining a welcoming and friendly team, you will be involved in providing support and offering information on our national Support & Information Service (Helpline) through a range of methods, primarily phone calls, email, and social media.

Our Helpline is an integral part of Families Outside and is the first stop for many families who are looking to utilise our services and access support. You will have the important job of communicating directly with families and those seeking information on the work we do.

You will also have the opportunity to be involved in developing resources for families, working alongside the Communications Manager on various projects.

About You

We are looking for people who can work as part of a team, are organised, have experience of using different communication channels, and have an interest in helping vulnerable or marginalised groups.

We are looking for individuals who:

• Have excellent communication skills
• Can work effectively within a team
• Can work independently and flexibly and enjoy a varied role
• Can demonstrate a strong understanding and commitment to our organisational mission and values

About Us

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

About Granton Information Centre

Granton Information Centre (GIC) has been supporting people in Edinburgh since 1984. We provide free, confidential advice, advocacy and representation, helping individuals and families deal with welfare benefit issues, new claims and appeals, debt and other financial pressures.

Our clients are at the heart of what we do. Alongside appointments at our West Granton Road office, our advisers work from a range of community and GP outreach locations across Edinburgh, helping make advice accessible to people in the communities where they live.

GIC is a busy, established organisation with a strong commitment to high-quality, client-centred advice. We work collaboratively with local partners and are part of wider advice and community networks across Edinburgh. GIC is also an accredited Living Wage Employer.

The opportunity

As GIC continues to develop and strengthen its services, we are looking for new volunteer Management Committee members to help shape the organisation's future. This is an opportunity to contribute your skills and experience to an organisation that has been part of the Edinburgh advice landscape for more than 40 years and whose work makes a practical difference to people facing financial and social challenges.

What will I do?

• Contribute to the strategic direction and good governance of GIC.
• Take part in Management Committee meetings and contribute to informed decision-making.
• Support and appropriately challenge the management team, helping GIC remain effective, sustainable and focused on the needs of the people and communities we serve.
• Use your knowledge, experience and perspective to help GIC continue to develop and improve.

Who are we looking for?

We are keen to hear from people from a wide range of backgrounds who are interested in supporting GIC's work. We would particularly welcome skills, knowledge or experience in areas such as governance, finance, HR, fundraising, community development or advice services. Previous committee experience is not essential.

We particularly value interest from people who know or understand the communities GIC serves and can bring different experiences and perspectives to our Management Committee.

Practical information

This is an unpaid voluntary role. Reasonable expenses can be reimbursed in line with GIC policy.

‘Are you passionate about Mental Health and Wellbeing? Supporting your team in the delivery of services to ensure the people we work with reach their potential?’

If so this role could be for you!

About the service

Based within Cyrenians' Community Learning Hub in Falkirk, the services under this role span three key areas: young people's services, community links and homelessness prevention, and specialist mental health support.

Together, these services support people across Forth Valley to overcome barriers, reduce social isolation, improve wellbeing and build stronger connections within their communities. Working closely with partners across health, education and the third sector, the teams help people access opportunities, navigate challenges and move towards positive outcomes.

About the role

As Service Manager, you will lead a team of outreach practitioners, working closely with partners across health, social care, justice, employability and community services, you will ensure services are delivered safely, effectively and in line with Cyrenians' values.

You will support staff to deliver high quality practice, oversee service performance and contribute to the development and sustainability of our work through partnership building, monitoring impact and identifying opportunities for growth.

This is a varied and rewarding role that combines people management, partnership working and service leadership, helping to shape and develop services across Forth Valley.

About you

You will be a collaborative and supportive leader who understands the value of partnership working and building strong relationships to achieve the best outcomes. With experience of leading teams, you will be committed to creating a positive culture where staff feel empowered and supported in their roles.

You will take a person-centred approach, both in supporting your team and in ensuring the people we work alongside receive high-quality support tailored to their individual needs. You will also be confident in demonstrating the impact of your work through reports, presentations, meetings and funding applications.

How we’ll support you

You’ll be working as part of a supportive management team, with opportunities to work closely with experienced colleagues across our Justice and Inclusion pillar, the wider organisation, and external partners. We encourage shared learning, creativity and collaboration, and you’ll be supported to make a positive impact for the people and communities we serve.

You’ll have access to regular support and supervision, opportunities for professional development, and wider Cyrenians support, including our learning and development programme and staff wellbeing services.

About Cyrenians

At Cyrenians we tackle the causes and consequences of homelessness by taking a values-led and relationships-based approach to delivering our services. You can find out more about our values and our impact online.

Neurological Alliance of Scotland

The Neurological Alliance of Scotland is the umbrella body for neurological conditions charities in Scotland with around 60 charities from across Scotland and the UK. We also have several industry members. In partnership with our members, we inform policy, raise awareness and support improvements in services. Our vision is that everyone affected by neurological conditions in Scotland - including carers and those who support them - can access high-quality, timely, and holistic care and support at every stage of their life, regardless of where in Scotland they live.

The Alliance is overseen by trustees with day-to-day operations managed by a Programme Director. We are recruiting for a freelance Membership & Engagement Officer to support our work.

The Role

This is an exciting and challenging role to support our charity membership and lead on our social media and communications activities.

The person will be proactive, warm-natured, highly motivated with excellent communication and project management skills and an attention to detail for a varied workload. This role will involve being a central point of contact for our charity members, dealing with outreach and onboarding new members, billing, queries and maintaining the database of contacts. They will also be responsible for certain communications activities including our monthly newsletter and maintaining our Facebook and BlueSky accounts as well as drafting briefings and supporting our campaigns.

Key Responsibilities:

Membership

• Be a central point of contact for our charity members
• Research and reach out to potential new charity members
• Welcome new members through the newsletter and social media, and welcome packs
• Draft email updates to members as required
• Administer our annual membership subscriptions and track payments
• Maintain a list of current members, including contact information and various mailing lists

Communications

• Draft the monthly newsletter
• Draft and schedule posts for our Facebook and Bluesky accounts
• Deal with any newsletter related emails and support members to share news and reports with us
• Create infographics for use on our social media, website and newsletter
• Social media analytics
• Draft research
• Draft briefings for both internal and external use

Website

• Ensure all members have their logo on our website
• •Check all links on the NAoS website are live and remove any that are defunct
• Upload reports, newsletters and minutes to the website
• Occasional website copy editing
• Track engagement on our website

Events

• Assist with preparing for all events including the AGM, Members’ Meetings and other events as required
• Take minutes at all Trustee Meetings, Members’ Meetings, Policy Group meetings and the AGM
• Occasionally attend external events as a NAoS rep

Campaigning

• Be a central part of any campaigning we do, supporting and liaising with working groups

Operational activity

• Support policy and campaigning as directed by Programme Director
• Support the running of the policy subgroups as required
• Reviewing work

Person specification

Essential:

• Self-motivated, organised and flexible – able to manage multiple projects and priorities and able to work independently
• Excellent communication, writing, design and interpersonal skills
• Confident dealing with a wide range of stakeholders and able to represent NAoS at the occasional external meeting

Desirable:

• Knowledge of the health landscape in Scotland
• Experience liaising with multiple stakeholder groups

Job Purpose

To provide high quality advice and representation to individuals and families on income maximisation, welfare benefits, debit, housing and money, in line with the Scottish National Standards for Information and Advice Providers.

The advice will be provided within a range of settings from GP surgeries, Mental Health & Recovery Hubs and local community venues.

By joining our team, you will be helping alleviate poverty and improve individuals, families and children’s lives and ensure our Vision is fulfilled, in that no one in our communities endures hardship.

As part of our Team, you will be at the forefront of supporting people experiencing, or at risk of, homelessness. You'll be instrumental in helping people and empowering individuals.

The Support Worker role is to support and engage with people to manage and recover their mental health, in line with our trauma-informed approach. You will help people with safer substance use and assist them with the process when they choose to stop. You will assist our people to build a positive network of connections to enable them to gain and sustain their own housing.

As a Support Worker, you will provide work alongside people impacted by homelessness, addiction, mental health challenges and trauma. You will provide guidance and assistance to the people we support to achieve their goals of securing safe housing and accessing the necessary support to feel secure, manage their challenges and live an independent life free from harm or abuse.

The Glasgow HUB / Street Team primarily engages with people within Glasgow City Centre, however, we also support people in the South, East and West of the City. These teams are supported by our volunteer led StreetCycles Service to engage with and support the wider areas of Glasgow.

Based within Argyle Street, Glasgow, this location offers easy access to people affected by rough sleeping, destitution and homelessness, where they will find the support they need in a place where they are comfortable.

We have two teams located within Wayfinder (The Access HUB and Street Outreach Team) who work together to provide joined-up, cohesive support for the individuals we support. These roles require a high level of flexibility to work across all Wayfinder services, this service is available 7 days per week, 365 days per year.

The shift patterns are:

• Access HUB: 5 days over 7, 9:00am - 5.00pm
• Outreach Street Team: 5 days over 7, 7:00am - 11:00pm, 12 hour shift/rota basis.

These shift patterns may be changed accordingly to meet the needs of the service delivery.

These roles also require a high level of visibility within the Glasgow area and interactions with members of the public to promote our services. You are required to have the ability to walk 10 - 12 miles per day (15,000-20,000 steps) in all weather conditions.