Care Opinion CIC is an independent, not for profit social enterprise run by a small, committed and passionate team. Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change. Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it. We run a feedback website and we work closely with staff in healthcare organisations across the UK and further afield.

We are recruiting an enthusiastic Engagement and Support Officer to be part of our Support Services Team and predominantly across Scotland but will also include projects across the UK and the wider business.

You will join a team responsible for delivering comprehensive support and engagement services to existing Care Opinion subscribers, while supporting the engagement and onboarding of new subscribers across health and social care.

Many of the organisations and teams that Care Opinion works with recognise they would like to do more with online feedback but need support to do this. This involves working with both an executive and operational lead to drive forward their involvement with Care Opinion. Support will be wide ranging; from helping to collate information and working on implementation plans, to supporting individual staff to promote Care Opinion at a local level and respond to online feedback in an open and transparent way.

The post holder must have a passion for harnessing the citizen voice in improving health and adult social care services, as well as share our commitment to delivering a personal and friendly customer service. You must demonstrate commitment to Care Opinion’s vision, mission and values.

Key role areas

The job includes:

Preparing and delivering excellent training to staff from subscribing organisations via webinars and occasional face to face.

Providing quick, constructive and engaging support and inspiration to subscribing organisations on all issues relating to the effective use of their subscription.

Handling queries from other organisations and the public via telephone or email in a friendly and professional manner.

Being the lead contact for a number of subscribing organisations and reporting progress to the Subscriber Services Manager.

Carefully moderating stories/responses and ensuring accurate and speedy publication.• Contributing enthusiastically to sales and marketing planning and activity.

Website administration: diligently updating service tree, maintaining subscriptions, developing and updating site pages.

Proactively seeking customer feedback and using this to contribute to product and service development.

Organising and participating in the delivery of informative subscriber, networking and awareness raising events, both online and occasionally in person.

Contributing to Care Opinion’s social media presence e.g. BlueSky, Facebook, Instagram, Vimeo.

Working closely with the wider support team to improve service delivery and creative engaging and exciting new initiatives for subscribing organisations.

Carrying out all those necessary little administrative tasks as required.

Circle is a registered charity working at the heart of communities across central Scotland. We work with families facing multiple disadvantages because of structural inequality, poverty, drug and alcohol use, imprisonment, physical or mental health, trauma, abuse and loss. We believe that every child, no matter their background or circumstances, should have the support they need to live a happy and healthy life.

We offer excellent staff benefits including a competitive salary, generous pension contribution, flexible working, an employee assistance programme and generous annual leave.

We are looking to recruit a values-driven Community Worker to join our Circle delivery team in Tayside as part of a Scottish Government–funded programme providing inclusive voluntary throughcare services across Scotland. The service supports men, women and young people leaving short-term custody or remand, helping improve reintegration, wellbeing and community safety.

The successful candidate will provide person-centred practical support to people returning to their communities. Working with Throughcare Prison Workers and partner organisations, they will help coordinate pre-release planning, support smooth transitions, and connect individuals with local, specialist and community-based services.

The postholder will build trusting relationships, take a compassionate and non-judgemental approach, and work proactively with partners to achieve the best outcomes. They must also be flexible in supporting both local and wider service delivery as needs change.

This is an opportunity to help deliver a high-profile national programme that makes a real difference to people’s lives. You will work in a dynamic local team with partner organisations, mainly remotely, with travel across the area as needed.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Supported SelfManagement Facilitator, you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions to live life to the full again. Our Community Healthcare Support Services form a nationwide network of local services, including our Supported Self-Management programme, community support groups, nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung condition or after a stroke.

We are looking for a Supported Self-Management Facilitator to join our amazing team in the Dumfries & Galloway area. This role is focused on making sure that people affected by chest, heart and stroke conditions have access to our evidence-based Chronic Disease Supported Self Management programme, enabling people with our conditions to live with, and beyond, their new reality.

Through delivering our Supported Self-Management programme, you will support people to develop the skills, knowledge and tools to confidently selfmanage their health condition and live as independently as possible. You’ll also

help people to get back to doing the things that are important to them – from simple things like walking to their local shop following a stroke, to returning to a sky-high hobby of gliding!

You will co-facilitate the delivery of our 6-week Chronic Disease Self Management workshops with another trained facilitator and line manage any volunteers who support the delivery of these sessions. You will lead and motivate participants within a group setting to take control of their lives in a positive way, raising their confidence and empowering them to develop the skills to set and achieve goals, make strong and supportive connections with their workshop peers and make meaningful changes to their lifestyle to support their ongoing self management journey. Candidates don’t need to have medical knowledge, or previous experience as a Chronic Disease Supported Self-Management Facilitator, as full training is provided. We are looking for someone with a positive attitude towards people with disabilities and long-term conditions and an understanding of the challenges faced by people with chest, heart and stroke conditions and Long Covid. You should have excellent communication and interpersonal skills and an ability to engage with others confidently and deliver key information, clearly. At Chest Heart & Stroke Scotland, our mission is to ensure there’s No Life Half Lived in Scotland – and you can be a vital part of that. We are Scotland’s leading organisation for person-centred, user-led community support for people with our health conditions. Applicants must have a car and a current valid driving licence (expenses are paid at mileage rate). CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”. In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

We are seeking a Family Support Worker (0.6 FTE) to join our team. This post will support the delivery of the Forth Valley Family Support Service. This includes delivering community-based services that specifically address the needs of families affected by alcohol and drugs.

The post-holder will be responsible for delivering a range of family support services which address the specific needs of families and support groups, including evidence-based interventions, with the assistance and support of the Senior/Family Support Development Officer – Forth Valley. This includes facilitating family support groups and working with individuals on a one-to-one basis; providing advocacy to support groups and individual family members, and actively promoting family recovery and family inclusive practice.

The post has a Forth Valley wide remit and will involve significant travel throughout the region and some to our offices in Glasgow. It is expected that the post holder will be required to work some evenings and occasional weekends. This post will be part of Scottish Families’ staff team and be supervised by the Senior/Family Support Development Officer – Forth Valley.

We are seeking applicants who are educated to HNC level, vocational qualification (level 3) or relevant professional qualification; have experience of direct client work, group work, direct work with families and understanding of the voluntary sector; with knowledge of issues affecting families affected by substance use. Candidates should be able to effectively and sensitively advocate for others, with strong organisational, interpersonal and communication skills.

We are seeking an exceptional individual to be part of our team at our Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.

Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance.

Your role in our therapeutic community will be key. You will manage a caseload, assess the people who use our service and manage their recovery/care plans. It will mean developing and applying a range of therapeutic approaches to meet their individual needs, whether that’s employment, education, health etc. You’ll be the one who sees that everything is coordinated from the moment they’re referred to us to the time that they move home.

As a Therapeutic Worker, you will support individuals accessing the residential rehabilitation programme to achieve outcomes that help create long-term recovery. Using the Therapeutic Community “community as method” model you will empower individuals, families and communities to be confident about recovery.

You will support the day to day running of the therapeutic community, ensuring residents’ needs are met and the best possible care is provided in an environment that promotes a culture of recovery. Whilst also being confident to deliver therapeutic groups, activities, and specialist interventions in accordance with the TC manual and the needs of the service.

Previous experience is desirable, however not essential. Therapeutic Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to our residents.

You will be expected to work a rolling rota which includes evening and weekend working.

About You

To join us as a Therapeutic Worker at Rae House, you will need:

• An understanding of the complex issues presented by individuals within drug and alcohol recovery.
• An understanding of working with individuals in the substance use sector or related field.
• The ability to be innovative and be flexible in order to meet the needs of the service.
• Be able to work effectively with multi-agencies, whilst maintaining the excellent reputation of the service.
• Knowledge of adult protection is essential as you will be working with vulnerable adults in a residential setting.

The Service

Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment.

About Phoenix Futures

Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction.

Your Rewards

• Starting salary of £26,298 with opportunity to access potential yearly salary increments subject to appraisal
• 25 days annual leave plus Bank Holidays (rising yearly up to 30)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team

We are seeking an exceptional individual to be part of our team at our Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.

Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance.

Your role in our therapeutic community will be key. You will organise and facilitate the evening running of the Therapeutic Community programme at Rae House Residential Service. You will co-ordinate the users of our service tasks and activities. You will provide waking night cover, ensuring that risk is monitored and minimised. You will organise and facilitate the residents in preparing for the daily programme and activities. You will monitor and administer medication to users of our service.

Previous experience is desirable, however not essential. Night Care Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to our residents

This is a full time role 37.5 hours, spilt across 3 shifts on a rolling rota, including weekends

About You

To join us as a Night Care Worker at Rae House, you will need:

• An understanding of the complex issues presented by individuals within drug and alcohol recovery.
• An understanding of working with families, and individuals in the substance use sector or related field.
• The ability to be innovative and be flexible in order to meet the needs of the service.
• Be able to work effectively with multi-agencies, whilst maintaining the excellent reputation of the service.
• Knowledge of adult protection is essential as you will be working with vulnerable adults in a residential setting.

The Service

Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment.

About Phoenix Futures

Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction.

Your Rewards

• 25 days (pro-rata) annual leave plus Bank Holidays
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team
• You will be paid £26,298 per annum.

The College seeks to appoint a Project Library Cataloguer to catalogue modern (post-1900) library collections to agreed professional standards onto the College’s online library catalogue Liberty. The ideal candidate will have a postgraduate library qualification, experience of cataloguing library collections and an interest in the history of medicine.

The Role

• This role will focus on producing accurate catalogue records.
• The role will also be responsible for updating cataloguing guidelines where appropriate.
• The cataloguing target for this role during the duration of this contract is 4,000 books.

Person Specification

• Degree or postgraduate qualification in library/information science.
• Highly motivated cataloguer with a high level of accuracy.
• Ability to organise own workload and work to challenging deadlines.
• Well-developed IT skills.
• Good knowledge and experience of Anglo-American Cataloguing Rules (AACR2) standards and Machine-Readable Cataloguing (MARC) format.
• Knowledge and experience of DCRB, ESTC, MeSH and LCSH.

Remuneration Package

The salary for this role will be £34,384 per annum plus benefits. Additional benefits include:

• Pension: with employer contributions of 9%.
• Holidays: 23 days’ annual leave and 11 days’ public holiday/College close downs.
• Life assurance scheme.
• Long-term income protection scheme for those unable to work due to illness.
• Cycle to Work scheme.
• Discounted rates for use of the venue for personal events.

An opportunity to work within our innovative & busy city-wide Prevention of Homelessness Team providing dedicated energy advice services as part of our Routes from Poverty Project, which includes members of the Community Food Larders and Food Pantry’s in Glasgow We have initial funding for two years for this post but hope to secure future funding. Candidates must hold or be willing to attain the City & Guilds Energy Awareness Level 3 Award. Costs of training will be covered.

The Energy Advisor, reporting to the Service Manager, will provide a full Energy advice service in terms of providing the following;

Energy Advice & Efficiency: Offering tailored advice on energy efficiency, heating, and insulation to reduce household bills.

Fuel Debt & Tariff Support: Advising on fuel tariffs, payment options, and assisting residents in managing fuel debt or maximizing income.

Outreach & Education: Delivering community workshops and presentations on energy-saving.

Home Surveys: Conducting home visits energy assessments and advise on installing small measures like radiator panels or LED bulbs.

Energy Grants: Assisting residents with applications for funding and financial support schemes for energy efficiency improvements.

Casework Management: Maintaining accurate records of interactions, tracking progress, and delivering against targets. Ability to manage a full and comprehensive caseload in a busy environment is essential

The post involves blended working; with a combination of working remotely from home and office-based casework and outreach work with our partners, so some travel is required.

Based in Govan Law Centre with outreach throughout Glasgow. Job share considered.

Job Purpose

The Employability Worker will deliver volunteering and employability support to parents, carers and individuals experiencing barriers to employment, education and training.

Embedded within Govan HELP’s wider family support model, the role will ensure employability support is integrated alongside counselling, wellbeing, financial advice and practical family support services. The postholder will work flexibly and compassionately with individuals who may be far from the labour market, supporting them to build confidence, develop skills and progress at a realistic pace towards positive destinations.

This role is central to Govan HELP’s place-based approach to tackling child poverty and strengthening outcomes for families across the Govan community.

Key Responsibilities

Employability Support

• Deliver tailored one-to-one employability support to parents, carers and community members
• Support individuals to identify strengths, aspirations and achievable goals
• Develop personalised action plans with participants
• Support CV building, applications, interview preparation and job searching
• Assist individuals to access training, volunteering and employability opportunities
• Work closely with volunteers and create more opportunities

Volunteering Development & Coordination

• Support the development and coordination of volunteering opportunities across Govan HELP services
• Recruit, support and maintain positive relationships with volunteers
• Identify meaningful volunteering pathways that build confidence, skills and progression opportunities
• Work with volunteers to support service delivery across groups, community activities and the Pantry
• Promote volunteering as a stepping stone towards employability, training and social connection
• Support volunteers to identify strengths, gain experience and progress towards positive destinations
• Maintain volunteer records and contribute to monitoring and reporting on volunteer engagement and outcomes

Barrier Identification & Support

• Identify barriers impacting employability including:
  • poverty
  • trauma
  • mental health challenges
  • caring responsibilities
  • low confidence
  • financial hardship
  • skills gaps
• Work collaboratively with internal services to ensure participants receive holistic support

Group Work & Community Engagement

• Deliver group-based employability and confidence-building sessions
• Facilitate work-readiness and personal development activities
• Undertake outreach across the Govan community to engage individuals furthest from employment
• Build trusting relationships within the local community

Partnership Working

• Develop pathways with employers, training providers and employability agencies
• Work collaboratively with schools, housing providers, third sector organisations and community partners
• Promote volunteering and supported progression opportunities

Outcome Monitoring

• Maintain accurate records and contribute to monitoring and evaluation processes
• Support reporting on outcomes and impact
• Track participant progress and sustainment outcomes

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude to the duties, which may have to be varied subject to the needs of the service and in keeping with the general profile of the post. This post is exempt from the Rehabilitation of Offenders Act 1974 by the Exclusions and Exemptions (Scotland) Order 2003, and as such any appointment will be subject to them having appropriate PVG Scheme Membership.

Person Specification

Essential

• Experience supporting individuals facing barriers to employment
• Understanding of poverty, trauma and social exclusion
• Experience delivering one-to-one support and group work
• Strong communication and relationship-building skills
• Ability to motivate and empower others
• Knowledge of employability pathways, training and local support services
• Ability to work collaboratively within a multi-disciplinary team
• IT skills and ability to maintain accurate records

Desirable

• Experience within the third sector or community-based services
• Understanding of trauma-informed practice
• Experience supporting parents and families
• Knowledge of the Govan community and local challenges
• Relevant qualification in Community Development, Employability, Social Care or related field

Values & Approach

The successful candidate will demonstrate:

• Compassion and empathy
• A non-judgemental approach
• Commitment to tackling inequality and child poverty
• Flexibility and creativity
• Belief in people’s potential
• Commitment to relational and place-based working

Why This Role Matters

By supporting parents, carers and volunteers towards employment, education and training, the Employability Worker will help strengthen household stability, improve wellbeing and contribute to better long-term outcomes for children and families.

This role reflects Govan HELP’s belief that tackling child poverty requires whole-family, community-led and relational approaches that support people to move beyond surviving to thriving

Families are referred to Govan Help’s family support service via several partner agencies including education, health and social work as well as self-referrals and you may work together to assess and support family’s needs. Your role will vary depending on the unmet needs of the family you are supporting. We are based in the heart of Govan and the role is delivered flexibly from our base, in family’s homes and in the Govan community to meet the diverse needs of the Govan families.

You will be responsible for a caseload of families who require intensive support, design and deliver group work programmes, and other general aspects of service delivery in relation to the communities needs. Our core hours are Monday – Friday 9am – 5pm but there may be some occasional requirement to work flexibly in the evening or at weekends to meet the needs of the service and carry out any other reasonable duties as required.

Family Worker Responsibilities

• To undertake assessment, risk assessment, support planning, review and evaluation with children, young people and families.
• To undertake assessment, risk assessment, support planning, review and evaluation with partner organisations.
• To work with children, young people and their families on a one to one and group basis, using a range of creative and innovative interventions, to identify need and achieve positive outcomes.
• Take a strengths based and trauma informed approach, to work in partnership with families to empower them to achieve positive outcomes.
• Ensuring you become and remain up to date on your knowledge of local service provision of appropriate signposting and referral organisations or information.
• Ensure you maintain up-to-date knowledge on legislation, policy, local and national developments affecting children, young people and families.
• To work within Govan Help’s policy’s and procedures most notably child protection, confidentiality, boundaries and recording procedures.
• To attend supervision, team meetings and in-house training sessions as appropriate.
• To show commitment to ongoing personal development.
• To provide a flexible service delivering the right support at the right time required by families.

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude to the duties, which may have to be varied subject to the needs of the service and in keeping with the general profile of the post. This post is exempt from the Rehabilitation of Offenders Act 1974 by the Exclusions and Exemptions (Scotland) Order 2003, and as such any appointment will be subject to them having appropriate PVG Scheme Membership.

Family Worker: Person Specification

Education, Qualifications and Experience

• A relevant professional qualification at level SCQF 8 or above.
• At least two years’ experience working in a social care setting.

Knowledge and Experience

• Knowledge and understanding of theories of child development.
• Experience of working directly with children in a supportive way.
• Knowledge and understanding of Trauma informed approaches.
• Experience of working directly with parents, carers and families taking a strengths-based approach.
• Experience of person-centred support planning and delivery.
• Knowledge and understanding around the key legislation, policy and practice, and key issues facing families, children and young people in Scotland.
• Experience of working as part of a multi-disciplinary team and in partnership with other agencies.

Personal skills and attributes

• Ability to support families holistically whilst remaining child focussed.
• Strong assessment skills and ability to assess and manage risk.
• Ability to communicate effectively, both verbally and in writing, with families, colleagues, and other organisations to ensure a shared understanding.
• Ability to work creatively with families and contribute to the continuous development of the service.
• Understanding and commitment to equal opportunities and anti-discriminatory practice.
• Ability to manage your own time and responsibilities dynamically within a busy and fast paced work environment.
• Be willing to engage in learning and training opportunities.