Jobs in West Lothian

Our Mission - Homes, people and communities to be proud of.

Our Vision - Striving to improve life experiences and opportunities

About the Role

Do you enjoy helping others, solving problems, and making a real difference to people’s everyday lives?

We’re lookingfor a Customer Care Assistant to join our Housing Management Team. This is a varied and rewarding front‑line role where you’ll support our customers through telephone, email and face‑to‑face contact, helping them to enjoy and sustain their homes.

You’ll be at the heart of the customer experience—listening carefully, responding with empathy, and finding practical solutions when customers face challenges or changes in their homes.

About Us

We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on whatWORKSfor our customers and colleagues. Our values are:

• Work together
• Open to change
• Respect
• Kindness
• Social

If you’re someone who takes pride in delivering excellent customer service and shares our values, we’d love to hear from you.

What You’ll Be Doing

• Providing high‑quality customer service via phone, email and in person
• Acting as a first point of contact for housing‑related enquiries
• Listening to customers’ needs and identifying the best possible solutions
• Supporting the Housing Management Team with day‑to‑day enquiries and tasks
• Recording and maintaining accurate customer information and case notes
• Working collaboratively with colleagues to deliver a positive customer journey

What We’re Looking For

• A strong customer focus with excellent communication skills
• Good attention to detail and ability to manage multiple enquiries
• A positive, solution‑focused approach
• Confidence using IT systems and recording information accurately
• A team player who aligns with our WORKSvalues

(Experience in housing or customer service is desirable but not essential—we value attitude, empathy and willingness to learn.)

What We Offer

• Salary: £25,277 – £31,996 per annum (depending on experience)
• Working hours: 36 hours over Monday to Friday
• 9‑day fortnight option: Every other Friday rest day
• Hybrid working: Minimum of 2 days per week in the office
• Office location: Livingston

Benefits include:

• Excellent work/life balance culture
• Access to online health and wellbeing services
• Contribution towards gym membership
• Pension scheme from day one with a 10% employer contribution

About Us

Open Door Scotland is a youth homelessness charity supporting young people aged 16–25 who are at risk of, or experiencing, homelessness. Many of the young people we work with are care experienced, face significant challenges relating to mental health, social isolation, and access to education, training, and employment.

We provide accommodation alongside practical, emotional, and developmental support that enables young people to stabilise their lives and move towards independence.

Our Ambition

We are focused on strengthening our foundations so we can grow responsibly and sustain our impact. This means clear strategy, strong leadership, effective risk management, and robust governance. Non-Executive Directors are essential to delivering this ambition.

The Non-Executive Director Role

Non-Executive Directors are collectively-responsible for the governance and strategic direction of Open Door

Scotland. This is a role of responsibility and trust, with legal duties and accountability for the organisation’s financial

health, compliance, and long-term sustainability.

Non-Executive Directors do not manage day-to-day operations. Instead, they provide oversight, constructive

challenge, and support to the CEO and senior leadership, ensuring the organisation is well run, values-led, and focused on its charitable objectives.

We are looking for Non-Executive Directors who will prepare well, contribute constructively, and engage

actively in board discussions and decision-making.

We are a charity who provides information, support and safe accommodation for women and children experiencing domestic abuse across West Lothian.

The role of Director is a unique voluntary opportunity for women from diverse backgrounds who have expertise, time and are committed to making a real difference to the lives of women and children who have experienced domestic abuse.

As a member of WLWA Board, you will play a key role in shaping the strategy of WLWA and overseeing its governance to ensure it can continue to provide high quality services. You don’t need to be an expert in domestic abuse, but you do need to have an understanding of the impact it has on women and children and be committed to our vision and values.

The things we believe in that help make this organisation extraordinary:

• SAFETY - Taking personal responsibility to provide for emotional wellbeing.
• HONESTY - Authentically building trust with openness and compassion.
• EMPOWERMENT - Valuing everyone and enabling their unique potential.

WHO WE ARE LOOKING FOR

We would particularly love to recruit Directors who have experience in Human Resources or Finance, however please don’t let this put you off applying if you don’t have experience in these areas.

We are committed to representing the diversity of our service users on our Board and welcome applications from women from under-represented groups including those from ethnic minority backgrounds and LGBTI people.

The board meets face to face in Livingston every second month. Board members are also invited to join one of our sub committees to accelerate progress on important topics such as fundraising or strategy, driving forward key actions between board meetings.

Although this fantastic volunteering opportunity is unpaid, travel expenses are available for board members to attend meetings.

As well as benefiting from being part of a talented and supportive team of board members, you ill also receive a comprehensive induction plan and ongoing training and support.

Ark is a major provider of Housing, Care and Support to people with long term and enduring conditions such as learning disabilities, mental health issues, dementia and autism.

Ark supports people to live independently in their own homes providing everything from a few hours a week social and life admin support to 24/7 care supporting with personal care, medication, household tasks, attending appointments and leisure activities.

We have lots of opportunities across Scotland for our Support Worker roles. As we provide full training no previous is experience is required.

If you are enthusiastic about supporting people to live their best lives, then apply now to join our team!

Your main duties will include but not be limited to:

• Working with colleagues as part of an effective and efficient team to support vulnerable people.
• Communicate and work well with our supported people to provide individual care and maintain appropriate relationships.
• Being responsible in supporting individuals throughout the activities, giving positive feedback and encouragement.
• Updating and maintaining accurate records using a tablet on Arks Information Management system.

Previous experience of the following is an advantage but not essential as Ark will provide full training: Care Worker, Social worker, Home Carer, Case Worker, Care Assistant, Autism Support Worker, Personal Care Assistant , Social Care Worker.

View our job outline, find out what you working week could look like and hear from our current Support Workers on Arks website arkha.org.uk/work-with-us

Why Ark?

• No Previous Experience Required - Ark provide full training so no previous experience is required making our Support Worker roles the perfect place to start your career in Adult Social Care.
• Get a qualification while you work - Ark fully fund your SVQ2 in Health & Social Care which you complete with the support of our in house SVQ team.
• Employee Discounts - Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets, Gym Membership and Holidays.
• Career Progression -Over 75% of all Managers within Care & Support have been promoted internally.
• Employee Assistance Program - Arks Employee Assistance program (EAP) gives all employees access to counselling sessions. There is also support available through weekly webinars and the EAP Website & App.
• Contracted hours to suit you-We have Full-time, Part-time and Relief Support Worker roles available at our services throughout Scotland.

In return for your valuable contribution, Ark will also offer you:

• Up to 36 days paid holiday per year pro rata
• 4% Contributory pension scheme
• Cycle to Work Scheme
• Fully funded PVG & 1st year SSSC registration paid by Ark

Our employees told us in a recent survey that they stay with Ark because they believe in our values, we have supportive managers who continually appreciate their staff and they love making a positive difference in our supported peoples lives, helping them to achieve their dreams.

Ark would love to hear from you whether you are an experienced Support Worker or new to Social Care.