Jobs in Inverness Central, Highland

PURPOSE OF ROLE

To provide holistic advice on a range of welfare benefits issues. To offer clients advice and information to maximise their income and to ensure they are receiving the correct entitlements. This will including conducting full benefit checks, better off calculations, assisting clients with revision, supersessions and appeals of benefit decisions and also assisting client to navigate their benefit claims. The role will also require to provide advice on all areas of entitlements for clients such as energy, charitable applications or assistance with health costs for example.

The role will require someone who has experience or understanding of the benefits system, ideally in provision of advice, information and representation however someone who can evidence similar transferrable skills in another setting may be considered also. This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and is able to work in a non-judgmental and impartial, confidential manner.

The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.

JOB DESCRIPTION

Key work areas and tasks:

Advice giving

• Ensure income maximisation through the take up of appropriate benefits.
• Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Provide advice and assistance to other staff across the whole range of issues.
• Maintain case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation.
• Ensure that all work conforms to the bureau's systems and procedures.
• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
• Ensure that all work conforms to the bureau's Quality Standards at the appropriate level.
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation to a high standard.

Social policy

• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Alert clients to social policy options.

Professional development

• Keep up to date with legislation, policies and procedures and undertake appropriate training.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

• Use IT for statistical recording, record keeping and document production.
• Ensure that all work conforms to the bureau's systems and procedures.

Other duties and responsibilities

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the CAB service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

PERSON SPECIFICATION

• Evidenced understanding of welfare benefits and provision of advice, or an ability to show transferable similar transferable skills.
• Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability to monitor and maintain own standards.
• High level of written and oral communication skills.
• Understanding of the issues affecting society and their implications for clients and service provision.
• Ability to use IT in the provision of advice.
• Flexibility and willingness to work as part of a team.
• Willingness to learn and develop skills in advice topics.
• Willingness to train other staff or volunteers and provide 2nd tier advice.
• Ability to research, analyse and interpret complex information.
• Numeracy skills required to understand statistics and check calculations.
• An understanding of and respect for the volunteer led ethos of CAB and an ability to reflect this in their day-to-day work.

Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgmental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstance.

Purpose of the Role

The Domestic Abuse Outreach Case Worker will deliver dedicated and empowering support to women across Inverness, Badenoch and Strathspey, who have experienced or are at risk from domestic abuse. This role encompasses practical benefits and welfare advice, emotional support, advocacy, and collaborative working with statutory and third-sector organisations to achieve the best possible outcomes for women in our service. A trauma-informed approach is essential, ensuring that women receive a comprehensive, person-centered service in a safe and supportive setting. Advice and Support is delivered through telephone support, one to-one meetings, and attendance at joint meetings with partner agencies.

NB. We value the expertise of women with lived experience of domestic abuse. However, we cannot recruit current service users due to conflicts of interest and require a minimum of six months since last accessing services before applications are considered.

Community Energy Scotland is recruiting for an Executive Support Officer. We are seeking a highly organised, proactive, and trustworthy Executive Support Officer to provide high-level administrative and strategic support to CES’ CEO and Directors, and wider Management Team on occasion. The role requires exceptional organisation, discretion, and the ability to manage priorities in a fast‑paced environment. The successful candidate will manage day-to-day tasks, coordinate schedules, and ensure smooth operation of professional activities.

• £32,300 per annum (pro rata of 35 hours per week full time)
• 1 year fixed-term appointment, with possibility for extension
• Full Time/Part Time Post (we are open to discuss part-time hours from a minimum of 21 hours to full-time at 35 hours per week) with potential for job shares and/or flexible working as per the CES Flexible Working Policy.
• Based in Scotland.

Community Energy Scotland is recruiting for a Communications Manager. We are looking to recruit an energetic, well-organised and self-motivated individual to lead on the development and delivery of CES’s Communications strategy.

• £36,360 per annum (pro rata of 35 hours per week full time)
• 1 year fixed-term appointment, with extension subject to funding. (If funding is found to continue for the second year, the post would become permanent after 2 years)
• Full Time/Part Time Post (we are open to discuss part-time hours from a minimum of 28 hours to full-time at 35 hours per week) with potential for job shares and/or flexible working as per the CES Flexible Working Policy.
• Based in Scotland

Do you enjoy working with people?

Do you have excellent communication and presentation skills, and experience working with young people?

We are looking for a Project Officer to join Fast Forward’s existing Scottish Gambling Education Hub. This role will have a focus on working in the community with young people, practitioners and families living and working in the Highlands and Islands.

We are looking for an enthusiastic practitioner with excellent communication skills and robust track record of working in the community with young people, practitioners and families.

The Hub was Scotland’s first gambling education and prevention programme focusing on protecting young people from gambling harms. Its work includes delivering training to practitioners, staff, schools and youth groups, developing resources, as well as partnership building with national organisations.

Organisation profile

Fast Forward is Scotland’s national youth work agency, it is a force for change supporting children and young people to make informed decisions about risk taking behaviours. We take a harm reduction approach to reduce the negative impacts of these behaviours on their lives and those of their families and wider community.

The team’s work is dynamic, challenging and rewarding in developing innovative programmes to address risk-taking behaviours that often goes unrecognised. You will find creative ways to engage with partners, adapting and creating resources to enable them to better deliver meaningful harm reduction and prevention education around harmful gambling and gambling harm.

Our work is underpinned by the following values:

Integrity - Our work is dynamic and informed by expertise, lived experience and relevant research

Forward Thinking - We are brave and bold. We are creative in our approach to identifying and responding to risk taking behaviour.

Inclusive - We take a person-centred approach. We are non-judgemental and respectful.

Collaborative - We coproduce, partner and learn with young people and experts from across the field

Are you passionate about making a real difference to the lives of young people? We’re looking for an inspiring and experienced Young Carer Service Team Leader to lead and develop a dynamic service supporting young carers aged 5–24 across Highland.

In this rewarding role, you’ll lead a dedicated team, drive high-quality support and activities, and work with partners to ensure young carers are seen, heard and supported. You’ll play a key role in shaping services, raising awareness, and empowering young people to build confidence, resilience and wellbeing.

We offer a flexible, supportive working environment with excellent benefits, including enhanced leave, pension contributions, and ongoing training and development.

If you’re a motivated leader with a strong understanding of young carers’ needs and a passion for positive impact, we’d love to hear from you.