Jobs in Cromarty Firth, Highland

We are looking for a motivated Housing Assistant to join our Tenancy Sustainment team.

About the Role

Albyn Housing Society is looking for a dedicated and knowledgeable Housing Assistant to join our team.

As a Housing Assistant you will be expected to deliver a high level of frontline customer services in all aspects of our day-to-day operation to ensure organisational aims, objectives and performance standards are met or exceeded in accordance with legislation, policy and procedures.

You will support Housing Officers in delivery of tenancy sustainment services to customers with a wide range of matters that impact on their ability to sustain their tenancy, such as benefits, energy, adaptations, mental health, substance misuse and isolation.

You will be required to operate in a function-based specialism but have excellent general all round housing management capabilities.

We are looking for professional, calm and confident individual who exemplifies the behaviours and values of Albyn Housing Group.

We’re looking for someone with…

• The ability to plan, prioritise and manage your time, workload and competing demands to exceed targets and meet deadlines.
• Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.
• Experience of working in administration in a customer focused environment.
• Excellent communication and interpersonal skills – with the ability to adapt communication, both written and verbal dependent on purpose and needs of the audience.
• Good ICT and data input skills within bespoke and Microsoft 365 packages.

About Albyn Housing Society

Albyn Housing Society is a progressive organization with a commitment to providing high-quality, affordable homes across the Highlands. We are proud of our customer-first approach and are always looking for innovative ways to deliver value for money. Our values—Being Caring, Being Professional, and Being Adaptable—are at the heart of everything we do. As a Housing Assistant, you’ll play a crucial role in shaping the future of our property services while ensuring the safety and satisfaction of our tenants.

Alternative Job Titles you may have had are: Housing Administrator, Housing Coordinator, Tenant Support Assistant, Housing Options Assistant, Administrative Assistant.

What we are Offering:

We value our employees and offer many benefits including but not limited to:

• Hybrid working – ‘Hub, Home & Roam’
• Enhanced annual leave entitlement
• Development and training opportunities
• Flexible working hours
• Day one sick pay
• Employee benefit discount scheme
• Company pension scheme
• Access to an employee assistance program available 24/7
• Family friendly policies

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, they believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life.

The charity’s goal is to change mental health services for the better: to make them more accessible, more people centered and of a higher quality. Change Mental Health want to do exactly what their name suggests; to change the stigma around mental health and mental illness, so that more people can access the support they need.

Fundraising at Change Mental Health is highly relational and deeply people focused. This brand new Fundraiser role offers the chance to build meaningful relationships with supporters, volunteers, community groups and businesses, many of whom are motivated by personal connections to mental health. Each week in the Fundraiser role will be different, and much of the role takes place outside the office, including attending events, meeting fundraisers, visiting corporate partners and representing Change Mental Health across Scotland.

This role could suit someone with experience within a fundraising team who is looking to broaden their scope, work in a national charity or work for a cause thats positively impacting mental health.

Ross & Cromarty Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people.

The Patient Advice and Support Service (PASS) was created by the Patient Rights (Scotland) Act which was passed in February 2011 to promote awareness of patient rights and responsibilities and provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

The PASS is provided by PASS Advisers who work from within CABx which exist to provide confidential, free, independent, and impartial advice to those who live and work in the local area. Each CAB provides a service to the people in the local area through its main office as well as through outreach provision in outlying areas.

Ross & Cromarty Citizens Advice Bureau is looking for a client-focused individual, to join as a Patient Advice and Support Service (PASS) Adviser to help ensure clients get the support they need to provide feedback or comments, or to raise concerns or complaints to the NHS so

The successful candidate must be able to demonstrate relevant recent experience. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems and Microsoft Office

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however, they choose to access it.

Employee benefits

Ross & Cromarty Citizens Advice Bureau offers excellent terms and conditions, including a total of 43 days (pro rata) annual leave including public holidays and a pension scheme with a 3% employer contribution (min. 5% employee contribution).

Ross & Cromarty Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.