As Programme Assistant, you will be the first point of contact for small medium enterprises (SMEs) seeking expert advice on energy efficiency, low carbon heat, and renewable technologies. In this engaging role, you’ll handle enquiries via phone and email, provide essential back-office support, and help guide customers through their sustainability journey.

The team

Business Energy Scotland is funded by the Scottish Government to provide free, impartial support and access to funding to help small and medium-sized enterprises (SMEs) save energy, carbon and money. As Scottish businesses try to overcome the twin challenges of record energy prices and playing their part in reducing carbon emissions, our work is more important than ever.

What you will do

You will play a vital role in delivering exceptional customer service, exceeding call quality standards, and ensuring every enquiry is handled efficiently and professionally. You will be the first point of contact, responding promptly to enquiries via helpline and emails, while accurately recording and tracking customer interactions.

Your attention to detail will help maintain high data quality, supporting colleagues in providing expert advice to SMEs. Working closely with internal teams and external consultants, you will ensure a seamless customer journey, proactively following up and contributing to the team's success in meeting key targets.

What you will bring

• Strong customer service skills.
• Effective interpersonal and communication skills via telephone and email.
• Proficient in Microsoft Office applications, particularly Word, Excel, Outlook, Teams and SharePoint, with strong document formatting and word-processing skills.
• Experience of using databases, CRM systems or other administrative and reporting systems, with the ability to learn new systems quickly.
• Experience of providing administrative or programme support within a busy team environment.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work (subject to role requirements)
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real? Check out our Benefits and Culture page.

The National Centre for Music is seeking a Creative Producer to help bring our vision to life, build the innovation, reputation and infrastructure needed to deliver success establishing NCM.

This is a hands-on production role at the heart of a bold new arts organisation working across Scotland’s music scene. You will lead end-to-end delivery across a varied programme, from performances with leading artists, to workshops with community groups, hackathons with tech start-ups, to wellbeing experiences in nature. This diverse programme across genres will stand as a vibrant celebration of Scotland’s globally renowned music making and create innovative ways for audiences and communities to discover and engage with it. Initially working in to deliver events and activities across Scotland, the role will evolve to focus on the development and execution of a complex multi-genre performance and participation programme, as we prepare to take up residence in the reimagined Royal High School on Calton Hill in Edinburgh.

Alongside day-to-day delivery, you will contribute to shaping what the organisation and its future venue become: building supplier and partner networks, informing technical and operational planning, and helping to deliver a programme identity that is genuinely multi-genre in ambition and execution.

Taking on this role at this moment will see you become part of the founding story of a new major player in the Scottish music scene.

Can you turn evidence into impact and action - and make sure people’s voices shape how we enhance and deliver our programmes? We are looking for a Research, Participation & Impact Lead to strengthen how Right There learns, improves and communicates the difference we make.

You will bring together research, evaluation, participation and impact reporting across our For People, At Home and In The Community programmes. Working with colleagues, partners and people with lived experience, you will turn qualitative and quantitative evidence into practical recommendations, stronger services and informed strategic decisions.

Right There is a Scottish charity working to prevent people from becoming homeless or separated from the people they love. For more than 200 years, we have offered practical help, safe homes, emotional wellbeing support and strong community relationships.

Our vision is a world where everyone has an equal chance to create a safe and supportive place to call home. We work without judgement and tailor support to each person’s needs, strengths and aspirations.

Your Role

• Lead Right There’s research, participation and impact activity, ensuring it informs strategy, service improvement and organisational learning.
• Analyse programme performance, outcomes, lived-experience insight and external trends, turning complex information into clear recommendations.
• Strengthen practical, proportionate systems for monitoring, evaluation and reporting, and support teams to use them confidently.
• Design inclusive and trauma-informed participation and co-production approaches so feedback shapes decisions.
• Research policy, best practice and sector developments; benchmark Right There’s work and coordinate clear organisational responses.
• Test new approaches through scenario planning, focused projects and partnerships, with clear governance and learning.
• Produce compelling reports, briefings, consultation responses and evidence for tenders, grants and stakeholder engagement.
• Represent Right There in relevant local and national forums, building relationships that support learning, influence and innovation.

You will be curious, organised and confident working with people, data and evidence. You will build trust, ask thoughtful questions and make complex information useful, helping Right There make better decisions, demonstrate impact and keep improving.

You may come from research, monitoring and evaluation, participation, service improvement, impact reporting or social policy. Experience in charity, housing, homelessness, health, social care or community settings is welcome; what matters most is your ability to combine sound evidence with lived experience to improve outcomes.

What you will bring

• Experience leading or delivering research, evaluation, participation or impact work.
• Strong qualitative and quantitative analysis, with the judgement to identify what matters.
• Clear, engaging communication for different audiences, from programme teams to senior leaders and external stakeholders.
• Confidence facilitating workshops, consultation or engagement with a range of people.
• An ethical, inclusive and person-centred approach, with an understanding of trauma-informed practice.
• Strong project management skills and the ability to balance priorities, influence colleagues and work collaboratively.
• A commitment to Right There’s values and to improving outcomes for people facing tough times.

Our Offer

• The post holder will report to the Director of Programmes.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 9am and 5pm, depending on the needs of the service, with 1-hour unpaid break.
• Your usual place of work is 15 Dava Street, Glasgow, G51 2JA. Hybrid working, minimum 3 days office based.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria
• Cycle to Work scheme
• Option to purchase and sell annual leave

Why apply for this role?

This is an exciting time to join Children’s Hearings Scotland. We’re on an ambitious journey of reform, organisational redesign and continuous improvement, all with one purpose – improving outcomes for infants, children and young people across Scotland. People are central to making that happen.

We’re looking for an experienced, forward-thinking People Operations Manager to lead our operational people function and help shape how we support, develop and enable our people for the future.

This isn’t simply about keeping the day-to-day running smoothly (although that’s important too). It’s about bringing fresh thinking, challenging the status quo, building capability, improving services and helping us create an exceptional colleague experience across the organisation.

If you enjoy leading teams, influencing senior leaders, solving complex people challenges and turning ideas into practical improvements, we’d love to hear from you.

Your role

Reporting to the Director of People & Culture, you’ll lead our People Operations team, providing high-quality advice, guidance and support across the full employee lifecycle.

You’ll work closely with leaders across CHS, helping them navigate people matters while building confidence, capability and consistency.

Alongside operational leadership, you’ll play a key role in delivering our People Strategy and wider organisational priorities, including involvement in programme work associated with our future reform and redesign planning.

You’ll help shape projects that strengthen organisational culture, develop leadership capability, improve employee experience and modernise how we deliver people services.

As we continue to evolve, you’ll also help foster positive and collaborative employee relations, building trusted relationships across the organisation and supporting the development of constructive partnership working. No two days will look the same.

One day you might be coaching a senior manager through an employment issue. The next you could be leading a strategic workforce planning discussion, reviewing people data to inform decision-making, redesigning a policy, or helping deliver organisation-wide change.

About you

You’re someone who combines excellent employment law knowledge with curiosity, pragmatism and a passion for making organisations better places to work.

You’ll be an experienced HR professional who enjoys balancing operational delivery with strategic thinking and who is comfortable working across a broad and varied people agenda.

You’ll bring:

• significant experience leading operational People or HR functions
• excellent knowledge of employment legislation and employee relations
• experience developing policies and improving people processes
• the ability to coach, influence and build trusted relationships with senior leaders
• experience leading and developing high-performing teams
• confidence using insight and data to inform decisions and improve services
• experience of working collaboratively with employee representatives, recognised trade unions or partnership forums
• enthusiasm for innovation, continuous improvement and modern ways of working.

Most importantly, you’ll share our commitment to creating a positive, inclusive and values-led culture where people can do their very best work.

Life at CHS

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

Hybrid working and working pattern

This is a hybrid role and will involve being 'on-site' at our CHS Head Office an average of two days per week, it may be more on some weeks. This will be dictated by business needs. Our CHS Head Office is based in Thistle House, Haymarket, Edinburgh.

The standard working week is Monday to Friday but the role may on occasion require a level of evening and weekend work in line with business needs.

Enquire is the Scottish advice service for additional support for learning. The service is funded by the Scottish Government and managed by Children in Scotland.

Our goal is to help parents, carers, professionals and children and young people understand pupils’ rights to extra support in school and early years settings. Our vision is that all children in Scotland are supported, included, and listened to throughout their education.

We are looking for an experienced and caring adviser whose primary responsibility will be responding to helpline enquiries. The right candidate will have excellent listening skills and be able to explain complex information in a clear and concise way, both over the telephone and in writing.

An understanding of the issues affecting children and young people with additional support needs and their families and knowledge of the Scottish education system would be an advantage.

About Children in Scotland

Children in Scotland is a welcoming and dynamic charity that amplifies the voices, views and experiences of our members and children, families and professionals across Scotland. We achieve this through direct services, meaningful participation, policy work, inspiring communications and sector-leading events and learning opportunities.

We are a vibrant and inclusive community of dedicated individuals and organisations who use our skills and passion to bring evidence-based and fresh thinking together, with one shared aim of giving all children in Scotland an equal chance to flourish.

We are stronger together in driving lasting impact for Scotland’s children.

Diversity

Children in Scotland values the contribution of all our staff, whatever their background. Our recruitment decisions are based on fair, open processes, with appointment on merit. We welcome applications from everyone.

Further information

For an informal chat about the job, please contact Mark Patterson, Senior Advice and Information Officer by email on mpatterson@childreninscotland.org.uk

The Communications Lead role is critical in supporting the development, delivery and coordination of See Me’s communication strategy, to achieve our vision and strategic aims. You will co-ordinate development of a Communications Plan for the programme that engages our volunteers and critical partners and ensures action on mental health stigma and discrimination is prioritised, understood, and acted upon.

Working with colleagues, partners, volunteers and other people with diverse lived experience you will produce engaging, high-quality communications that are credible and informed by data and emerging evidence about the nature, scale and impact of stigma. You will provide communications advice and support to the programme team in the development of their work and ensure that programme messages and outputs reach key audiences and encourages them to act on mental health stigma and discrimination.

You will support the ongoing monitoring of the impact of work and prioritise amendments to the Communications Plan as required to ensure See Me continues to engage with key audiences purposefully and in ways that support delivery of the programme’s outcomes.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

The Policy Lead role is critical in supporting the development, delivery and coordination of See Me’s policy strategy, to achieve our vision and strategic aims. In this role, you will work with colleagues, volunteers, people and partners with diverse lived experience to produce engaging, high-quality policy outputs that are credible and informed by data and emerging evidence about the nature, scale and impact of mental health stigma. Working with the Director and Programme Managers, you will create clear policy position papers and briefings that centres tackling mental health stigma and discrimination, taking account of other forms of discrimination as relevant.

You will co-ordinate and lead a joint approach to policy influencing and stakeholder engagement & empowerment through carrying out a comprehensive stakeholder mapping to inform a policy plan that ensures action on mental health stigma and discrimination is prioritised, understood, and acted upon. Working with See Me colleagues you will support the ongoing monitoring of the impact of work and prioritise amendments to policy plan as part of the wider delivery plan required to ensure See Me continues to engage with key audiences purposefully and in ways that support delivery of the programmes outcomes.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

The Project Officer (No More Shame) will co-ordinate and support delivery of the partnership project ‘No More Shame’ specifically leading on the See Me deliverables. This role works in partnership with colleagues in SAMH, Combat Stress, and local area peer networks & groups to understand and tackle mental health stigma and discrimination experienced by ex‑service women in Scotland, and fulfil the requirements of the project plan agreed with the Armed Forces Covenant Trust.

Key milestones for the programme involve:

• Peer engagement and research to test the findings of a literature review.
• Support the peer/volunteer role with Combat Stress.
• Support the pilot of The Changing Rooms With SAMH.
• Co- produce a campaign with ex-service women.
• Co-ordinate activity to build a peer led movement to highlight the issues, advocate and influence change in policy and practice in health care services (including mental health).
• Support SAMH to develop a Peer-led Toolkit to support transitions.
• Support evaluation of the project.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

The Programme Manager (Communities and Priority Groups) makes a distinct contribution to tackling mental health stigma and discrimination in Scotland. They lead a programme of work that is designed to identify, understand and challenge mental health stigma and discrimination as it is experienced by different people, in groups and communities across Scotland using approaches underpinned by community development, human rights and equalities principles. They drive forward action at four levels (structural, cultural, institutional and personal) seeking to move beyond universal approaches, towards targeted, equitable and culturally safe solutions underpinned by lived experience and community led action.

The Programme Manager provides strategic leadership and works with the Director and colleagues in Mental Health Foundation, Penumbra and See Me to ensure diverse lived experience data, evidence, learning and leadership is prioritised and centred in the research programme, three national change programmes (workplaces, education and mental health services), in our community focused work and in our policy, communications and media work. Through community development approaches the manager will engage with volunteers, people, partners and grassroots organisations with lived and living experience of mental health stigma and discrimination; working with them to understand, challenge and influence systemic change.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

The Programme Manager (Workplaces) makes a distinct contribution to tackling mental health stigma and discrimination in Scotland. They lead a programme of work that is designed to identify, understand and challenge mental health stigma and discrimination as it is experienced by employees and employers in workplaces across Scotland. The approach centres on mainstreaming action on mental health stigma and discrimination as a core part of a mentally healthy workplace approach. It is framed on international evidence of whole organisation approaches to reducing mental health stigma. The post holder will drive forward action at four levels (structural, cultural, institutional and personal) seeking to move beyond universal approaches, towards targeted, equitable and culturally safe solutions underpinned by lived experience leadership and community led action.

They will lead, facilitate and contribute to strategic partnerships and alliances at local, national and UK level to take forward activity to deliver the Workplace Programme commitments within the annual delivery plan. This will involve driving improvements in policy, leadership, culture, practice and continuous improvement to reduce mental health stigma and discrimination in workplaces in line with national policy, the emerging business case from investment and to respond to rising levels of reported stigma and discrimination in workplaces across all sectors.

The role will seek to mainstream activity in workplaces based on emerging data and research, evidence-based practice, lived experience led action and by mainstreaming anti stigma actions linked to their continuous improvement plan. The post holder will ensure high-quality programme delivery, strong partnership, focusing on leadership and management, strategic influence, and impactful lived experience involvement across all areas of work.

For more information, including full job description and application/interview guidance, please download our recruitment pack.