The role provides operational leadership across a defined operational area of the Trust’s reserves, ensuring land management, people management and community engagement deliver strong conservation outcomes. It involves leading and developing the local team, supporting volunteers and representing the Trust locally and nationally, whilst building robust relationships. The post oversees planning, delivery and quality assurance of reserve and project work, ensuring compliance with policies, health and safety and regulatory requirements. It also manages budgets, risks and ecological data, embedding evidenced based decision making and maintaining accurate documentation and supporting long-term site and project development. Through this combination of leadership and operational oversight, the role helps safeguard the Trust’s reserves and advance its conservation mission.

Main objectives:

Land management and project delivery

Manage wildlife reserve operations across the North Reserves Management Area, including conservation and land management and monitoring of 6,800 hectares across nine wildlife reserves with a range of habitats, including blanket bog, heaths, fens, maritime cliffs and grasslands, woodlands within the temperate rainforest zone, and montane vegetation communities.

Representation and stakeholder engagement

Build and maintain positive relationships with landowners, volunteers, contractors, communities and interested parties. Represent the Trust professionally at local, regional and national events and meetings, and proactively manage day‑to‑day issues with neighbours and partners.

People management and teamwork

Line manage and develop the operational area team, leading recruitment, induction and performance. Foster a positive organisational culture, support collaboration across teams, and act as the key local contact for members and volunteers. Help recruit, train and retain volunteers, and provide local operational insight to support fundraising, communications and policy work.

Information and operational management

Maintain risk registers, manage budgets, and promote a strong safety culture. Use ecological data to inform decision‑making, ensure data governance compliance, and support effective reporting and monitoring of conservation outcomes through internal systems.

The successful candidate will ideally:

• HND in environmental conservation or similar (essential)
• Degree / post graduate qualification in environmental conservation, countryside management or similar (desirable)
• Minimum three years in similar role – to include experience of management planning and coordinating practical conservation work (essential)
• Health and Safety legislation/procedures relating to outdoor working (essential)
• Evidence-based decision making (essential)
• Demonstrable experience of securing permissions and consents required for conservation and land management activities on Trust managed wildlife reserves, as well as identification, mitigation and management of practical constraints, including but not restricted to environmental, ecological and archaeological (essential)
• Working knowledge of Construction, Design and Management Regulations in context of conservation projects (essential)
• Working knowledge of Controlled Activities Regulations (essential)
• Experience of delivering upland conservation projects including peatland restoration, river restoration, conservation grazing and /or native woodland planting and regeneration.
• Experience of working within rural areas of Scotland.
• Demonstrable knowledge of upland deer management and conservation grazing for nature conservation purposes.
• Demonstrable knowledge of conservation and land management to mitigate against wildfire risk.
• Demonstrable experience of communicating the importance of maintaining and expanding healthy habitats for wildlife and people.

What we offer:

• Salary sacrifice schemes including Cycle to Work & Pension schemes.
• We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach.
• One Wellness Hour per week
• Enhanced Pension rate upon completion of probation
• Sick Pay Allowance
• Enhanced Maternity/ Paternity Leave
• Training and Development

If you would like more information, please email recruitment@scottishwildlifetrust.org.uk.

The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.

About us

For more than 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas.

The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. The Trust manages a network of over 100 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement.

The benefits

• Flexi time/Hybrid working
• Salary sacrifice Cycle to Work and pension schemes
• Weekly wellness hour
• Generous Sick pay allowance
• Enhanced maternity/paternity pay
• Training and Development focus

We are recruiting a Registered Manager for Willowgate, a new programme based in Hamilton, South Lanarkshire. The programme provides short term supported accommodation for people at risk of homelessness and will comprise of 15 self-contained units suitable for individuals, families and couples.

The Registered Manager will work closely with people accessing the programme, South Lanarkshire Council and the wider community to help people achieve their goals and move on to more settled accommodation. You will be responsible for providing a high-quality short term supported accommodation programme that runs 24 hours a day over 7 days. You will manage the programme towards best practise, meeting expected standards, reporting on quality outcomes and implementing operational controls.

This is a really exciting opportunity for a new team to make their mark, help shape the programme and provide meaningful support to people facing homelessness.

Main duties and Responsibilities will include...

• Lead a Senior Support Worker and team of Support Workers to deliver a quality programme focused on the agreed service levels and outcomes for the people we support.
• Lead your line reports to implement the annual business plan for the programme
• Ensure all referrals to the service are assessed and progressed in line with the service specification and delegation across the team is timely
• Ensure that contractual obligations and the individual needs of those who we support are met by maintaining a system of regular support.
• Ensure a safe environment for the people we support, colleagues and others
• Ensure risk assessments are completed and updated.
• Model to your team and maintain trusting, trauma informed relationships with people we support within established clear professional boundaries
• Advocate on behalf of the people who we support.
• Investigate and resolve any complaints by the people we support or other external parties.
• Ensure case files are maintained, and all relevant documentation is completed to the highest standards and within agreed timescale and regularly audit the files.

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

Applicants are expected to have experience of leading a team within Health and Social Care with experience of working in homelessness or a similar setting. You will have a working knowledge of SSSC Codes of Practise and Care Inspectorate Standards as well as knowledge of current relevant policies and legislation relating to housing and Social Care.

To be the Registered Manager you must be qualified to a minimum SVQ Level 3 in Social Services and Healthcare SCQF Level 7 or HNC in Social Services.

If you feel you can demonstrate how you will fulfil the duties for this role we'd love to hear from you.

What you can expect from us...

• You will report to the Locality Manager
• Working hours are 35 per week worked Monday to Friday between the hours of 09.00 am and 5.00 pm, with one-hour unpaid break.
• Your main place of work is 12 Clydesdale Place, Hamilton, ML3 0DP.
• Annual leave entitlement of 210 hours (equivalent to six weeks) pro rata per year in the first year rising to 280 hours (equivalent to eight weeks) pro rata per year in the second
• You will be automatically enrolled into the People’s Pension provided you meet the auto-enrolment criteria. Deductions will be taken from your first monthly salary
• Cycle to work scheme
• Option to purchase and sell annual leave

About Us

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

About Tay and Earn Trust:

Tay and Earn Trust is a Scottish registered charity, established in June 2013, dedicated to the conservation, sustainable management and enjoyment of the River Tay and River Earn catchments and the communities connected to them.

Rooted in one of Scotland’s most significant river systems, the Trust works to protect and enhance the natural environment while supporting people to engage with, learn from and benefit sustainably from these landscapes. Their work spans environmental conservation, education, community development and wellbeing, reflecting the interconnected nature of healthy rivers, resilient communities and sustainable futures.

About Willowgate

The centre is part of the Tay and Earn Charitable Trust that promotes development and use by the community of the Tay and surrounding areas whilst protecting and nurturing the environment.

Nestled on the banks of the River Tay in Perth, Willowgate Adventure Centre is a vibrant hub for outdoor activity and learning. They offer paddle sports, archery, bushcraft, land-based adventures, and educational programmes, working with schools, community groups, families, and corporate clients.

Their mission is simple: to create experiences that inspire confidence, connection, and personal growth. As they enter a new phase of development, the Trust are seeking a leader who shares their passion for adventure, excellence, and innovation.

The Role of Activity Centre Manager:

Reporting to the senior management team, the Activity Centre Manager will have overall responsibility for the operational management, development, and day-to-day leadership of the centre, ensuring the delivery of safe, high-quality, and commercially successful activities.

You will oversee all aspects of centre operations, including activity delivery, staffing, facilities, equipment, and logistics, while ensuring every guest experience meets the highest standards of safety, quality, and customer service. You will lead a multidisciplinary team of instructors and operational staff, creating a positive, professional, and safety-led culture, supporting their training, development, and performance.

This is a hands-on, dynamic role where operational excellence, proactive problem-solving, and strong organisational skills are critical. You will ensure compliance with all relevant health, safety, licensing, and safeguarding requirements, maintaining robust systems for risk assessment, incident management, and emergency planning. You will also work closely with the senior management team to achieve business targets, optimise income, and support the ongoing development of the site, facilities, and equipment.

We are keen to hear from individuals who bring strong operational and people-management experience, whether from a charity, outdoor activity, or commercial environment. In particular, candidates with a Business Development background are encouraged to apply, especially those who have experience driving income growth, building partnerships, and identifying new opportunities, alongside delivering high-quality services or operations.

You will bring the ability to motivate and develop staff while ensuring high standards of performance, safety, and customer experience. Excellent organisational, financial, and administrative skills are essential, alongside the ability to manage complex, competing priorities. You will have strong interpersonal skills, with experience building and maintaining positive relationships with clients, partners, and stakeholders.

The role is primarily Monday to Friday, with some flexibility required during peak periods, including occasional weekend working to support operational needs.

The successful candidate will be flexible, resilient, and willing to work hands-on, including outdoors in all weather conditions. You will hold a full UK driving licence, relevant first aid qualifications (or willingness to obtain), and appropriate industry certifications.

This is a unique opportunity to lead a dedicated team, shape the delivery of exceptional activity experiences, and make a lasting impact on the centre’s visitors, staff, and wider community. You will play a pivotal role in driving operational excellence, growth, and sustainability, ensuring every activity is delivered safely, reliably, and memorably.

St Margaret of Scotland Hospice is seeking a Volunteer Coordinator to lead, support and develop our volunteer programme. This is a key role that ensures volunteers are recruited, trained, supported and recognised, and that their skills are matched effectively to the needs of our patients, families and services.

You will work closely with managers, staff and volunteers across the hospice to ensure a positive and meaningful volunteering experience.

About Us

St Margaret of Scotland Hospice has been a cornerstone of our community, offering compassionate care that is holistic and considers the spiritual, physical, psychological, emotional and social needs of our patients. We want every patient to achieve realistic goals and to reach their full potential until death, valuing what they have to offer, respecting the autonomy of the individual and encouraging them to participate in their own care together with their family and friends.

It is our ambition that the Hospice is regarded as a centre of excellence for the provision, research and teaching of specialist palliative and complex clinical care.

About the Role:

Our people, both employed staff and volunteers are fundamental to the Hospice. Their dedication and commitment underpin the success of the Hospice and are essential in enabling us to deliver compassionate, high-quality care to patients and their families.

This role focuses on achieving the required number of volunteers through the development and delivery of effective recruitment campaigns. It involves building, nurturing, and maintaining strong relationships with staff, volunteers, community and corporate partners to ensure their ongoing engagement and retention.

Key Responsibilities:

• To build and maintain a culture of volunteering that makes St Margaret of Scotland Hospice the place of choice for current and future volunteers.
• To ensure creative, safe and effective volunteer recruitment processes.
• To develop and maintain training & development programmes that support volunteers in their role and meet the needs of the organisation.
• To ensure all volunteers are supported and can contribute to service delivery as required.
• To identify opportunities to ensure our volunteer numbers allow us to deliver our corporate aims and objectives.
• To provide content for social media.
• To organise and Chair our Hospice-wide Volunteer Management Group

Experience within the voluntary, charity, healthcare or hospice sector would be an advantage, but is not essential.

About You:

We’re looking for a dynamic team member with a track record in delivering successful plans and achieving outcomes and objectives. You’ll thrive in a fast-paced, values driven environment and be passionate about making a tangible difference in people’s lives.

Essential Skills & Experience:

• Excellent communication skills
• Excellent personal organisation skills with a high attention to detail
• Well organised, able to manage a number of tasks at any one time
• Strong interpersonal skills and the ability to deal with a diverse range of people
• A flexible and non-judgemental approach to people and work
• A valid driving licence is required with access to a car

At St Margaret of Scotland Hospice, you’ll be part of a dedicated and compassionate team committed to making a meaningful impact. This is a unique opportunity to lead on the development of our volunteer programme.

Alongside joining a great team, you will benefit from:

• Excellent training, development and mentorship
• Employer’s Pension Scheme
• A rage of personal benefits including our Employee Assistance Programme; access to our subsidised restaurant, access to our onsite gym and pool and onsite car parking.

“The best thing about working for Aberlour is making a real difference to the lives of children, young people and their families.”

About Sustain Perth & Kinross:

Aberlour Sustain Perth & Kinross is taking forward Aberlour’s ground-breaking ‘Edge of Care’ service. Sustain is a model of early intervention and engagement which offers personalised, flexible, and responsive support to children, young people and their families. The approach seeks to maximise the potential of family strengths and assets, getting them access to the required support when and where they need it, enabling children and young people to remain living at home rather than moving into residential care.

What we are looking for:

We are looking for a Community Support Practitioner to join our team, working 37.5 hours per week. As this post includes an unsocial hours allowance, you are required to be flexible with your approach and available to work weekends, early mornings, evenings, and public holidays to meet the needs of the families you would support.

The ideal candidate will be passionate about supporting children, young people, and their families to achieve the best possible outcomes as they live and grow within their communities. Our aim is to ensure that children, young people and families are supported to build on their strengths, assets and interests to develop enduring capacity and resilience. In partnership with parents, you will support them to develop their parenting skills, self-esteem and confidence and encourage self-reflection.

Applicants should be dynamic and creative and be able to deliver flexible, person-centred services to vulnerable children and families which are playful, warm, accepting, curious, tenacious, and empathetic. Working in a culture based on respect, integrity, innovation, and the ability to challenge, you will share our vision that collaborative early intervention and engagement is the best option for children and families who are on the ‘edge of care’. You will bring a fresh and collaborative approach and, in discussion with the leadership team, be willing to try new approaches to ensure strong and trusting relationships are developed with families and stakeholders.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. Aberlour’s values are critical and drive everything we do. We will be looking for someone who can demonstrate how Aberlour’s values of Respect, Innovation, Integrity and Challenge will be visible in their practice. You must be comfortable working in an environment where Aberlour’s values are lived in practice. To have a look at our values to understand more about what we are looking for from our employees click here

What we offer:

As well as a supportive team and excellent training opportunities we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity here.

We also follow Data Protection Guidelines - Here is our privacy policy.

Do you have the compassion, empathy and drive to support people facing complex health and life challenges?

THE HEALTH AGENCY is a charity based in Wester Hailes dedicated to supporting over 2,000 people in South-West Edinburgh each year to live longer, healthier, more fulfilling lives. As a community-led organisation, our services aim to tackle health inequalities and improve the health and wellbeing of people experiencing social isolation, cancer, long-term conditions, food insecurity and mental and emotional health challenges. We strive to enable local people to take action that makes a positive impact on their own and their community’s physical, mental and emotional wellbeing

WE’RE SEEKING A SUPPORT WORKER to play a vital role across our Westerhaven and Mental Wellbeing services, supporting individuals affected by cancer, long-term conditions and mental health challenges. This is a rewarding and varied role where you will provide one-to-one emotional and practical support, helping people navigate difficult circumstances, build resilience and access the support they need. Alongside direct client work, you will contribute to the smooth delivery of services through strong organisational and administrative support. Your ability to build trust, listen with empathy and respond to complex needs will make a real and lasting difference to the people we support.

DUTIES INCLUDE

• Providing compassionate, person-centred one-to-one support (telephone and in-person)
• Carrying out holistic needs assessments to understand emotional, social and practical needs
• Supporting individuals to develop coping strategies and improve wellbeing
• Providing information, advice, signposting and referrals to appropriate services
• Supporting the delivery of groups and wellbeing initiatives
• Maintaining accurate and confidential client records
• Coordinating appointments, referrals and follow-up activity
• Managing waiting lists and supporting effective access to services
• Collecting data and contributing to monitoring, evaluation and impact reporting
• Building relationships with NHS partners, community organisations and local services
• Contributing to service development and continuous improvement

ABOUT YOU

• Experience working in a community, health or third sector role
• Strong understanding of the challenges associated with mental health, long-term conditions or cancer
• Excellent communication skills, with the ability to listen, empathise and respond sensitively
• Ability to build rapport and support individuals in a person-centred way
• Confident using digital systems, including Microsoft Office and CRM databases
• Strong organisational skills, with the ability to manage a varied workload
• Ability to work both independently and as part of a team
• An understanding of the impact of poverty and inequality on health and wellbeing
• Empathetic to the aims and values of The Health Agency

WHAT WE OFFER

• £29,000 pro-rata based on 37.5 hours FTE (£23,200 pa for 30)
• 24 days annual leave plus 10 public holidays (pro rata)
• 3% employer pension contribution (NEST)
• Employee Assistance Programme
• A supportive and collaborative team environment
• A unique opportunity to make a real difference within a respected community organisation

Working Rite seeks to stop the cycle of deprivation and poverty that occur in so many communities across Scotland. We do this through our award-winning, youth employability programme, which sees practical work skills coupled with personal development, strengthened through a mentored work placement with a small, local business of the young person’s choice. Our flexible, person-centred programmes of training, support and work placements put the young people at the heart of their future, helping those 15 – 25 years old who are furthest from the job market, to gain confidence, real skills and a foothold on the employability ladder. We have been operating as a charity since 2011 and in that time have supported over 3,500 young people into a positive destination. We currently operate programmes in Edinburgh, Glasgow, Aberdeen and East Ayrshire.

All this means it is a very exciting time to be joining Working Rite.

Project Coordinator Edinburgh (£29,500)

This exciting role delivering community-based schools model Choices model will support pupils S4 and beyond who are not engaging at school to look towards a positive future on leaving school. Using Working Rite’s 3 phase model approach (Choices, Chances and Connections) our Project Coordinators prepare young people for work and for adult life, match young people to work placements with local businesses and support them in their placements while they learn new skills and gain confidence. We also provide a mentor to support young people who progress into work. It’s a simple model that works with large numbers of young people who complete the Working Rite programme progressing to full time jobs or apprenticeships.

We require a Project Coordinator who can:

• Self-start and work on own initiative
• Work as part of a high functioning team
• Engage and motivate disengaged young people in groups and 1:1
• Build strong relationships with schools, families and other stakeholders
• Work to targets
• Offer new and creative ideas
• Deliver accredited and certificated learning opportunities
• Support young people with challenges and barriers to progression

You will be confident, have excellent communication skills and be well organised with experience in the delivery of similar programmes. Above all, you must be enthusiastic and want to support young people.

(This role is suitable for hybrid working in the Edinburgh area. We offer Flexible Working by default.)

About Us

scottishathletics is the national governing body for athletics in Scotland. Our vision is for everyone in Scotland to have the opportunity to participate in athletics and running and to achieve their personal ambitions.

Our mission is to deliver an integrated, inclusive and adaptable model of athletics and running provision that inspires everyone in Scotland to enjoy the sport and experience personal success. Equality, diversity, and inclusion are at the heart of the work that scottishathletics leads, and the organisation works closely with all stakeholders in athletics across Scotland, to continue improving diversity and create an inclusive culture in the sport, and to be reflective of Scottish society.

Our strategy, Building a Culture of Success (2023-2027), captures the breadth of work that scottishathletics facilitates, from supporting performance athletes on the world stage to providing opportunities for people to participate in the sport within their local community. The member clubs play a crucial role in growing and developing the sport and, along with the volunteer workforce, they are integral to the sport’s future success.

Everyone in Scotland can participate in athletics and scottishathletics strives to continuously evolve to deliver on our vision for the sport.

About You

We are looking for an empathetic, professional and highly organised individual with demonstrable experience in welfare, safeguarding or compliance.

An understanding of the role of safeguarding, welfare and well-being in sport along with a proven track record in managing concerns and investigations is vital for this role. You will have knowledge and understanding of the PVG Scheme and associate processes along with experience in handling sensitive and complex matters.

Excellent communication skills, sound judgement and the ability to build positive relationships will be essential to success in the role.

With a forward-thinking approach, you will utilise your skills and knowledge to innovate and continuously evolve support, training and processes in this fundamental area.

About the Role

We are looking for an experienced and proactive Welfare and Compliance Manager to lead the delivery of safe, inclusive environments across athletics in Scotland. Reporting to the Head of Coaching and Welfare, you will act as the organisation’s primary contact for safeguarding, welfare and compliance matters. Working in close collaboration with partners such as Disclosure Scotland, Children First and UK Athletics you will oversee the ongoing development and implementation of modern and effective safeguarding and welfare practices across the organisation and wider sport.

You will be responsible for the provision of ongoing guidance, support and training for the network of Club Welfare Officers, contributing to the development of policies and procedures and ensuring compliance with the relevant legislation and standards.

This new role offers the opportunity to make a meaningful impact, embedding a proactive culture of safeguarding and welfare which ensures that every individual has a safe and positive experience in athletics.

Staff

scottishathletics employs 33 members of staff and 23 Club Together Officers.

Place of Work

Hybrid working. The scottishathletics office is based at Laurie Liddell Clubhouse, 42 Peffermill Road, Edinburgh, EH16 5LL. scottishathletics also has an office within the Emirates Arena, 1000 London Road, Glasgow, G40 3HG.

Salary

The starting salary offered for the post will be £33,000. Annual pay awards will be made in accordance with the salary review procedures agreed by the scottishathletics Board of Directors.

Benefits

• Enhanced statutory benefits:
• Hybrid working
• Death in Service x 2

Hours of work

The person appointed will be expected to work for 37 hours per-week. Due to the nature of the post, there may be occasions where there is a requirement to work in the evening and at weekends. The organisation encourages a flexible working approach from all staff, consistent with meeting the needs of the business.

Pension

scottishathletics operates a qualifying group pension scheme for auto-enrolment purposes and will match the successful candidates’ contribution up to a maximum of 6% of salary, including the legal minimum contributions required.

Annual Leave and Public Holidays

The annual leave entitlement for this post is 25 days (pro rata), increasing to 30 days after five years’ service. In addition, the public holiday entitlement is 10.5 days (pro rata).

Travel and Subsistence

The post holder may occasionally be required to travel to meetings within Scotland and occasionally in the UK. Travel and subsistence will be reimbursed at scottishathletics’ current rates.

Probationary Period

All new members of staff will serve a six-month probationary period before their appointment is confirmed.

Notice

This post carries a three-month period to terminate employment after the satisfactory completion of the probationary period.

Community Volunteers Enabling You (COVEY) has been a lifeline for children, young people, and families across Lanarkshire since 1992. We provide 1-1 and group-based befriending, entoring, and family support services tailored to those who need it most. Our mission is to help children, young people and families become more resilient, safe, and better equipped to reach their full potential.

This role will play a central part in delivering high-quality volunteer engagement across COVEY. You will support the recruitment, onboarding, training and ongoing experience of volunteer befrienders, mentors and parent/carer volunteers, helping to build a confident, motivated and well-supported volunteer community.

Working closely with the Volunteer Engagement Manager, you will ensure volunteers receive excellent communication, meaningful recognition and a positive journey throughout their time with COVEY. You’ll also help maintain accurate volunteer data, support the development of training and engagement activities, and contribute to the smooth running of our volunteer systems and processes

What we’re looking for

• Experience supporting volunteer recruitment, onboarding or engagement, ideally within mentoring, befriending, family support or similar services.

• Strong relationship-building skills, with the ability to create warm, positive and professional connections.

• Confident communication skills, including delivering presentations or training to groups.

• Experience organising events, celebrations or engagement activities.

• Ability to maintain accurate records and use digital systems confidently (experience with CRM systems such as Salesforce is an advantage).

• Strong organisational skills, with the ability to manage competing priorities and maintain attention to detail.

• Understanding of safeguarding, confidentiality and GDPR in relation to volunteer work.

• A proactive, people-centred approach and a genuine commitment to supporting volunteers to thrive.

What We Offer

We offer a rewarding and fulfilling role with the opportunity to develop your skills and career in an enriching environment. Our benefits package includes:

• 6% employer pension contribution

• 22 days A/L (rising to up to 27 days) and 10 public holidays.

• One special leave day to celebrate your birthday

• Flexible working

• HSF Health plan (including dental, optical, physio claim back, personal accidentcoverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)

• Quarterly staff wellbeing activities

• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)

• Access to learning and development opportunities

This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

Key Responsibilities

• Lead, motivate, and support a team delivering front-line customer service

• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met

• Oversee incoming and outgoing communications including calls, emails, and case management

• Handle Stage 1 complaints and support investigations into more complex cases

• Build strong working relationships with internal teams and external partners

• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries

• Deliver training, coaching, and one-to-one performance reviews for team members

• Contribute to continuous improvement of customer service processes and procedures

• Support organisational initiatives and policy development

What We’re Looking For

• Proven experience in a customer service leadership or supervisory role

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a busy environment

• Experience handling complaints and resolving customer issues effectively

• A proactive approach to problem-solving and service improvement

• Passion for delivering excellent customer experiences

Why Join Us?

At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.

We offer:

• Competitive salary

• Opportunities for professional development

• A supportive and inclusive working environment

• The chance to make a real impact in the community

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers