Overview of Citizens Advice Edinburgh

The Citizens Advice Service was first established in Edinburgh in 1939. Over the years it has grown to deliver services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach

locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE, Charity Number SC038195).

Through a team of core and project staff and over 120 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:

• Debt and money
• Welfare Rights
• Consumer issues
• Immigration
• Employment and workforce problems
• Housing
• Relationship and family issues
• Discrimination
• Health services
• Legal rights & responsibilities

Background:

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

Overview

The Advice and Information Service is a national support service for single-parent families and professionals across Scotland. It provides multi-channel advice on a wide range of topics, ensuring accessibility and inclusivity.

The Advice & Engagement Worker plays a key role in increasing awareness, accessibility and engagement with the OPFS Advice and Information Service. Working collaboratively with colleagues, partner organisations and professionals across Scotland, the postholder will promote the service, build effective partnerships and improve access to high-quality advice and information for single-parent families.

Working within the OPFS My Life and Me framework, the postholder will provide high-quality advice and information through a range of channels, deliver outreach activities, facilitate online practitioner webinars and advice clinics and build the confidence and knowledge of professionals supporting single-parent families. The role will also identify emerging issues affecting families and contribute to service development, policy and campaigning by highlighting trends and barriers experienced by those accessing the service.

The Advice & Information Service is part of OPFS Support for Families Services, providing holistic support to single parents and their children across Scotland. Our work is guided by the six My Life and Me priority areas

• Money
• Health & Wellbeing
• Home
• Work, Education & Training
• Children
• Relationships

Through a person-centred, strengths-based approach, guided by our organisational values of Justice, Equity, Trust, Collaboration and Compassion, we work alongside families to:

• Involve them in shaping the support they receive.
• Strengthen their skills, confidence and resilience.
• Support them to achieve their goals and aspirations.
• Influence positive change in their lives and communities.
• Challenge the barriers and inequalities that impact them.

The Advice & Engagement Worker will contribute to these outcomes by increasing awareness of OPFS services, ensuring families can access the right support at the right time, strengthening partnership working across Scotland and empowering both parents and professionals with the knowledge and confidence to navigate services and improve outcomes for single-parent families.

The Super Power Agency (SC046550) is a Scottish charity founded in 2016. Our mission is to engage and re-engage disadvantaged and under-resourced young people aged 8 - 18 through a range of creative writing workshops, interdisciplinary programming, and mentoring. Our programmes provide opportunities for students to explore the potential of the written word all while fostering aspiration, creativity and strengthening valuable writing skills, skills that will help them in the classroom, in employment, and in life.

Job Purpose

Volunteers are the lifeblood of the Super Power Agency and this role will be an integral part of the team. Reporting directly to the CEO, the Volunteer Coordinator recruits and coordinates volunteering positions and volunteer staff for the SPA and manages the relationships between the organisations we work with.

The Volunteer Coordinator will be responsible for developing and maintaining a positive and supportive volunteer experience across the organisation. This includes maintaining the organisational policies and procedures; recruiting, training and supporting volunteers; running events to train, retain and acknowledge the accomplishments of volunteers; and ensuring that volunteering is effectively coordinated across SPA’s programmes and projects.

The role will also be responsible for maintaining accurate volunteer records and monitoring volunteer engagement, participation and impact, and presenting relevant updates and metrics to colleagues and the board.

The hours will be primarily during the week and during normal office hours, but some evening and weekend work may be required to attend volunteer events and support organisational events. The part time hours are to be conducted across 3 or 4 days. Our office is in central Edinburgh and, given the collaborative nature of the role, we would expect you to come into the office at least 1 day per week.

About Healing for the Heart

We are a Glasgow-based mental health charity promoting emotional health and wellbeing, seeking to transform lives. We provide a range of services including counselling, training, and we work in communities where we raise awareness of mental health issues, seeking to reduce stigma and build resilience.

Job Overview

As a Community Development Project Worker, you will work with the Community Development Department in local communities to develop and deliver projects, and build strong, supportive networks.

Key Responsibilities

Project Development and Delivery (8 hrs)

• Develop, deliver and evaluate projects and initiatives which address identified needs and promote mental health and well-being.
• Building and maintaining relationships with community members, local organisations, and stakeholders as well as facilitating groups, training and community meetings.
• Evaluation & Reporting (2 hrs)
• Evaluate own projects and collect relevant date for Community Development Reporting.
• Other (as and when required)
• Raise awareness about mental health issues and the services offered by Healing for the Heart in local or regional forums as in when required.
• Collaborate with Community Development Coordinator and Fundraiser to identify new partner and funding opportunities.

Qualifications and Experience

Essential:

• Experience in working with people and groups.
• Strong understanding of mental health issues and community dynamics.
• Excellent communication and interpersonal skills.
• Good organisational skills.
• Ability to work independently and as part of a team.

Desirable:

• A relevant qualification in community development, social work, or a related discipline.
• Experience working within the charity sector.
• Knowledge of the Glasgow community and local resources.
• Proficiency in using MS Office and other relevant software.

About Us

Established over 85 years ago, Youth 1st is the leading support agency for youth organisations, youth groups, youth workers, volunteers and young people in Fife.

Youth 1st provides services which increase the effectiveness and capacity of our members who engage with young people in the youth work sector in Fife. We support and empower youth workers, volunteers and organisations, leading to strong and resilient community-based youth work, which in turn will improve the life experiences and opportunities of young people.

We have an established membership consisting of a number of youth clubs, groups and organisations from throughout Fife. Most of our member groups are organised and run by volunteers.

Our highly experienced staff team offer support, advice, access to training and events to all our members across Fife. We are a valued Youth Work partner in both the Local and National Voluntary Youth Work Sectors and work closely with our partners in Fife Council, NHS Fife, Fife Voluntary Action and other agencies across Fife.

About B:activ

The B:activ project has two main themes, Health Promotion and Young Volunteer development. For us, health promotion is about getting young people more physically active as well as working on exciting projects with organisations such as NHS Fife, Greener Kirkcaldy/Climate Action Fife, Fife Council and Fife Voluntary Action. Delivery of physical activity and games sessions forms a key part of our project and is a great opportunity to make a real difference to the lives of young people.

The other element of B:activ is young volunteer development and is about getting young people more involved in their local community. Whether this is helping out at their local youth club, volunteering at the food bank or building employability skills to help them get a job, this strand of the project involves delivery of fun and engaging sessions such as leadership awards and skills building sessions. It’s great to see young people develop during a leadership course and eventually feel confident enough to stand up in front of their peers and deliver a game.

This role is perfect for someone who is active, energetic, and enthusiastic. You will enjoy working with young people and building positive relationships with a diverse range of individuals and organisations across Fife.

You will be responsible for delivering key parts of the B:activ project and supporting Youth 1st member groups. Using a youth work approach, you will help young people build their confidence and encourage them to be more active in their communities.

You will be expected to co-ordinate and deliver face to face youth work sessions using a range of youth work tools. If you have knowledge of Sports/Physical Activity, Health Promotion, Mental Health and Wellbeing, Climate Action and Youth Awards, this would be a bonus.

If you are up for the challenge and would like to work with a fantastic team, we would love to hear from you! Your application will be a CV and a supporting statement. Your supporting statement must provide evidence of your experience working with young people and the various criteria outlined in the job description.

TACT is looking for one exceptional and experienced individual to become a member of the new Family Forward Ayrshire team.

The Role:

The Practice and Supervision Programme Lead will provide professional leadership, operational oversight and reflective supervision across the TACT service, ensuring children, young people and families receive high-quality, strengths-based, trauma-informed and relationship-centred support.

The postholder will oversee the delivery of integrated whole-family support across Ayrshire, supporting a team of Navigators and specialist workers to coordinate services, remove barriers, improve family wellbeing and strengthen pathways into education, training and employment.

The role will be responsible for embedding consistent practice standards, quality assurance processes and continuous improvement across the programme whilst fostering effective multi-agency partnerships and ensuring the voices of families inform service delivery and development.

Equality and Inclusion

We are committed to building a diverse workforce and welcome applications from all sections of the community. Applications from people with lived experience of poverty, caring responsibilities or barriers to employment are encouraged.

About TACT:

The Ayrshire Community Trust (TACT) is a charity based in North Ayrshire that provides programmes and projects that make a difference to people’s lives by encouraging, supporting and promoting community action.

TACT are a Living Wage and Living Hours employer.

TACT and CEIS Ayrshireare recruiting jointly as part of this programme, view the CEIS posts here.

Introduction

Columcille provides a safe and supportive healthy social environment which offers creative daytime activities and a sense of community from its premises in the Morningside area of Edinburgh. We support people who have learning disabilities, and mental health needs through arts & crafts, cooking, printing, gardening, pottery, drama, keep fit, holistic therapies and dance. Some support is provided in the local community. We provide relationship centred support that upholds the dignity and value of each human being and supports their development and growth.

Relief workers cover staff absences due to illness, holiday or training. There are no guaranteed hours, but for flexible and available individuals there can be regular work.

Main Roles and Responsibilities

• Provide support to service users to learn new skills, develop socially, and gain self- confidence and greater independence. This may be small group or 1-1 support.
• Be attentive to group dynamics and proactive in creating a positive atmosphere.
• Respond positively and calmly to any behaviour that challenges.
• Provide personal care and support with using wheelchairs and mobility aids.
• Provide cover on the centre’s tea break and lunch rota as required.
• Tidy workshops each day and help maintain a clean and safe work environment.
• Be guided by Columcille policies and procedures and the SSSC Codes of Practice.
• Take part in induction, staff training and supervision meetings.

Essential Skills, Experience and Attributes

• Experience of support work with people with learning disabilities.
• Knowledge and skills relating to one of the work activities listed above.
• An approach based on empathy and positive regard for people
• Attentive and alert to the needs and different communication styles of people
• Compassionate and caring
• Ability to work as part of a team and on your own initiative.
• A person-centred approach.
• Interest in working from an approach based on the work of Rudolf Steiner using Social Therapy, which values the whole person, meaningful work and productive activity, creativity, community and seasonal and cultural celebrations.
• Become a member of the Protecting Vulnerable Groups (PVG) scheme.
• Available for minimum of two days in a week to make the work mutually worthwhile.

About the Worker Support Centre

The Worker Support Centre (WSC) is a Scottish charity working in partnership with migrant workers at risk of exploitation across Scotland to secure their rights, challenge labour exploitation, build collective power, and drive lasting law and policy change. We are an evidence-led, worker-driven organisation with strong governance and a growing track record of policy impact. We're building a movement of people who welcome all workers, working towards a world where we are all safe, valued and respected at work — no matter our job or nationality.

WSC operates a worker-driven structure that places migrant workers at the centre of our governance and decision-making. We deliver casework alongside worker-led organising and policy advocacy, supporting migrant workers in seasonal agriculture and social care to meet basic needs and to understand and exercise their rights, including through our Worker Power programme, which builds solidarity between workers and within communities.

About the role

This is a new role, created as part of a restructure of WSC's fundraising and communications function. The Strategic Communications Officer will work closely with, and be line managed by, the Fundraising and Communications Manager, who sets the strategic direction, editorial oversight and quality standards for WSC's communications.

The postholder will lead the day-to-day delivery of WSC's communications and movement-building activity, creating compelling content across digital, print and social channels, supporting media and press work, and playing a central role in delivering WSC's Communications Strategy. This includes helping to build and mobilise a worker-led movement, supporting coalition and ally relationships, and delivering campaign moments that build public and political support for the fair treatment of workers on tied and temporary visas.

This is a hands-on role for someone who combines strong strategic communications and content skills with a genuine interest in organising, campaigning and movement-building, and who is comfortable balancing planned content and campaign delivery with reactive, fast-moving opportunities. This is a senior officer role for someone who combines significant, demonstrable experience in communications with a genuine interest in organising, campaigning and movement-building, and who is comfortable balancing planned content and campaign delivery with reactive, fast-moving opportunities in partnership with workers. We are looking for someone with relevant professional training or development, for example in media relations, campaigning or organising, or framing and narrative approaches, who can bring a good level of independent judgement to the role.

ANGELS (Additional Needs Gaining Experience in Life Skills) is a service which works with children and young people, aged 8 to 15, across South Lanarkshire who have additional support needs (ASN).

ANGELS provides a range of weekly group activities which work towards specific outcomes identified by young people and their parents/carers. These activities focus on both social and practical life skills, including:

• Creative workshops: arts, crafts, music, and drama that allow participants to express themselves creatively and build confidence.
• Life skills workshops: age-appropriate activities such as baking or Makaton that foster self-sufficiency and resilience.
• Physical activities: fitness and health sessions to promote wellbeing and improve physical health.
• Community outings: experiences designed to enhance social skills and broaden horizons, reducing isolation and creating a sense of belonging.

Children and young people will take part in activities that interest them, helping them to gain new experiences, develop skills, build confidence, and (importantly) have fun. Alongside developing trusting relationships with volunteers and peers, the project will reduce isolation, improve wellbeing, and create a sense of belonging.

COVEY is currently looking for a Group Facilitator to take on the organisation and delivery of our weekly ANGELS activities. Working under the guidance and supervision of the ANGELS Coordinator, the Group Facilitator will help create safe, welcoming and inclusive spaces where children and young people feel supported, heard and encouraged to engage positively.

A key part of the role will involve supporting volunteers, maintaining strong safeguarding practice and ensuring all activity is impactful and aligned with COVEY’s values. For children and young people with more complex or intersecting needs, the Facilitator will work with the Coordinator to develop robust support plans designed to meet the needs and desired outcomes for the participant.

If you are experienced in working with young people with ASN and have ideas for fun activities which help young people to develop life skills, then this is the right role for you.

What we offer

We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment with the following benefits:

• 6% employer pension contribution
• 22 days A/L (rising to up to 27 days) and 10 public holidays (pro-rata).
• One special leave day to celebrate your birthday
• Flexible working
• HSF Health plan (including dental, optical, physio claim back, personal accident coverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)
• Quarterly staff wellbeing activities
• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)
• Access to learning and development opportunities

Help people feel heard, understood and more confident in managing their mental health

We’re looking for an experienced Senior Practitioner to join our Hearing Voices Early Intervention and Self-Management Service in Fife.

You’ll support people who experience psychosis, voices, intrusive thoughts or sensory disturbances, helping them build confidence, develop practical coping strategies and work towards goals that matter to them.

Alongside direct 1:1, outreach and group support, you’ll be an experienced point of contact for colleagues, providing day-to-day guidance, supervision and support when situations are more complex.

This is a hands-on senior role rather than overall service management, so you’ll remain closely involved in supporting people while helping the wider team deliver high-quality, person-centred support.

What you’ll bring

• Experience supporting people within mental health, community or recovery-focused services.

• Experience delivering structured 1:1 support and contributing to personal support plans.

• Strong communication, relationship-building and professional judgement.

• An understanding of risk, safeguarding and safe decision-making.

• A trauma-informed, person-centred and strengths-based approach.

• An SVQ Level 3 in Social Services and Healthcare (Adults), equivalent qualification, or willingness to work towards one if required.

• SSSC registration, or willingness to register within six months.

Experience supporting or supervising colleagues, facilitating groups, or working within a registered service would be particularly welcome.

About us

Change Mental Health is a national mental health charity supporting people across Scotland.

Our Fife services provide practical, non-clinical support that helps people improve their wellbeing, build resilience and feel more connected to their communities.

If you’re an experienced practitioner looking to take on more responsibility while staying close to frontline support, we’d love to hear from you.