Top job! Head of People
- Full time
- £51,105 – £62,457
- On site: Edinburgh/Glasgow
- Closing 11th October 2026
- Advertised from 23rd September 2026
- 35 hours per week. Permanent.
Role
Are you a strategic leader who cares passionately about delivering positive outcomes for people and is excited by helping people to thrive?
At Citizens Advice Scotland we are a service for people and by people. People are the heart of our network.
Our Head of People role will drive our People agenda, so we need someone who is an experienced HR professional who puts people at the heart of every decision. But this role is about more than just your qualifications. We are looking for a strategic leader who inspires and drives people to succeed and creates a culture that celebrates our people’s successes, encourages personal development and takes people with them on the journey of change.
If you are a strategic leader who cares passionately about people and wants to make a difference to communities across Scotland we want to hear from you. This is an exciting opportunity to really make a difference to the lives of people across Scotland and ensure that the people that work and volunteer for our network thrive in their roles.
This newly created role will lead Citizens Advice Scotland and our members, 59 local bureaux to be regarded as be one of the best places to work in Scotland.
What you will do:
- Build a culture that aligns with our values and ensures our decisions and interactions with each other are person-centred, inclusive, collaborative, empowering and supportive.
- Support our people to deliver advice and insight that changes lives through ensuring that we have the right policies, procedures, training and support to do their role.
- Champion the value that people bring to the network and ensure people drive our decision making.
If you are ready to lead meaningful change and make a lasting impact, we would love to hear from you.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Application notes
For further information and to apply, please visit our website.
Closing date: 11 October 2026
Interview date: 20 and 22 October 2026
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Family Adviser (Thrive Early) x 2 posts
- Full time or Part time
- £28,000
- On site: Grangemouth, with travel throughout the Falkirk Council area as required.
- Closing 23rd October 2026
We are looking for a compassionate, skilled and motivated adviser to join our Thrive Early team.
The Thrive Early Family Adviser will provide practical, holistic support to families with children under five who are experiencing, or at risk of experiencing, poverty. The role will focus on helping families improve their financial wellbeing by providing advice and support around welfare benefits, income maximisation, debt and other financial issues, as well as information sessions to small groups.
A key part of the role will be building trusted, positive relationships with families who may face significant barriers to engaging with traditional advice services. The postholder will work with families over the medium to long term, providing tailored advice, advocacy and practical support to help them achieve greater financial security and wellbeing.
The successful candidate will work closely with colleagues from Home-Start, Save the Children UK, Citizens Advice Scotland and other local partners to deliver coordinated, whole-family support.
Person Specification
Essential:
- Experience providing welfare rights, money, debt or holistic advice.
- Experience supporting people experiencing poverty, financial hardship or complex life circumstances.
- Ability to build trusting relationships with individuals and families.
- Ability to manage a caseload effectively and maintain accurate case records.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with partner organisations and external agencies.
- Commitment to equality, inclusion and reducing child poverty.
Desirable:
- Knowledge of the Scottish Social Security and welfare system.
- Experience of providing information sessions to small groups.
- Experience of working with families with young children.
- Experience of advocacy or casework involving complex issues.
- Experience of monitoring outcomes and contributing to evaluation or reporting.
- Knowledge of local services and support available across the Falkirk Council area.
- Access to a car.
Practical Requirements
The successful candidate will:
- Be able and willing to travel throughout the Falkirk Council area as required by the role.
- Be willing to undertake relevant training and professional development.
- Be able to work flexibly in response to the needs of families and the Thrive Early programme.
- Undergo a PVG check
About Thrive Early
Thrive Early is a partnership programme delivered by Citizens Advice Scotland, Home-Start UK and Save the Children UK. The programme supports the Scottish Government's commitment to tackling child poverty by helping families with children under five to prevent and mitigate the impacts of poverty.
Thrive Early provides integrated, community-based and whole-family support. The programme brings together:
- practical and emotional family support from Home-Start;
- financial, welfare and holistic advice from Citizens Advice;
- opportunities for families to share their experiences and influence service development and wider systems change through Save the Children UK.
Support is tailored to individual family circumstances and aims to improve financial wellbeing, emotional resilience, social connections and access to services.
Equality, Diversity and Inclusion
Citizens Advice Bureau (Grangemouth & Bo’ness) Ltd. is committed to equality, diversity and inclusion. We welcome applications from people from all sections of the community and particularly encourage applications from people whose experiences and backgrounds reflect the diverse communities we serve.
We are committed to making reasonable adjustments throughout the recruitment process and during employment to support candidates and staff with disabilities or other individual requirements.
Top job! Head of People & Culture
- Full time
- £47,782 – £52,560
- Hybrid: Glasgow
- Closing 27th September 2026
Who Cares? Scotland is Scotland’s only national independent membership organisation for Care Experienced people. Our mission is to secure a lifetime of equality, respect, and love for Care Experienced people in Scotland and we currently have over 3000 Care Experienced members.
At the heart of Who Cares? Scotland’s work are the rights of Care Experienced children and young people, and the power of their voices to bring about positive change. We provide individual relationship-based independent advocacy and a broad range of imaginative participatory opportunity for Care Experienced young people across Scotland; we work alongside corporate parents and communities of all sorts to broaden understanding; we work with policy makers, leaders and elected representatives locally and nationally to shape law, policy and practice on the basis of all that can be learnt from the voices of those with experience of care – working together to build on the aspirations of The Promise and secure positive change.
Who Cares? Scotland is looking for an experienced and committed Head of People & Culture to lead and deliver our People & Culture function.
This is a hands-on, generalist HR leadership role with responsibility for the full employee lifecycle and the continuous improvement of people practices across the organisation. Reporting to the Chief Executive and managing the People & Culture Officer, you will provide practical advice and support to managers and colleagues while ensuring our people policies, processes and systems are effective, consistent, inclusive and legally compliant.
You will be the first point of contact for managers on a wide range of people matters and will play a key role in building management capability across the organisation. The role covers recruitment and onboarding, employee relations, performance and absence management, learning and development, wellbeing, equality and inclusion, payroll coordination, people data and reporting, and day-to-day HR operations.
You will also identify opportunities to improve how we work, enhance employee engagement and ensure our approach to People & Culture continues to reflect the values, purpose and ambitions of Who Cares? Scotland.
About you
You will be an experienced HR professional with substantial generalist experience and a practical understanding of the full range of people issues that arise within an organisation.
You will have a confident understanding of UK employment legislation and experience advising managers on employee relations matters, performance management, recruitment, policy development and workplace wellbeing. You will be comfortable managing sensitive and sometimes challenging situations, providing clear, balanced and pragmatic advice.
You will be highly organised, solutions-focused and able to manage competing priorities while maintaining accuracy, professionalism and confidentiality. Most importantly, you will be approachable and capable of building trusted relationships with colleagues at every level of the organisation.
Why join us?
This is an opportunity to lead a People & Culture function within an organisation with a clear social purpose. You will have the opportunity to make a tangible difference to the working lives of colleagues across Who Cares? Scotland, while ensuring managers have the advice and support they need to lead their teams effectively.
The role offers variety, responsibility, autonomy and the opportunity to shape and continuously improve how we support our people.
Session Supervisor
- Full time
- £32,260
- On site: 195C Drumry Road East, Drumchapel, G15 8NS – office based, Monday to Friday
- Closing 25th September 2026
About the job
Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public.
We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.
The Session Supervisor will play a key role in supporting and overseeing the delivery of our generalist advice service. The postholder will provide day-to-day session support to advisers, including guidance on advice queries and more complex cases, helping to ensure that clients receive accurate, appropriate and high-quality advice.
The role will also involve undertaking case checking and quality assurance, providing constructive feedback to advisers, identifying areas for improvement and supporting the maintenance and development of advice quality across the service.
As the role provides day-to-day support to advisers during service delivery, the postholder will be required to work on site Monday to Friday. This post is not currently offered on a hybrid-working basis.
About you
Applicants must have:
• Strong knowledge and experience of delivering generalist advice, including welfare benefits, debt/money advice, housing and employment.
• Demonstrable experience of providing session support to advisers within an advice-giving environment, including providing guidance on complex or unusual enquiries.
• Experience of supervising, supporting and developing staff and/or volunteers.
• Experience of undertaking case checking and quality assurance, including assessing the accuracy and quality of advice and client records and providing constructive feedback.
• The ability to provide constructive feedback and support advisers to maintain and improve the quality of their work.
• Good communication and organisational skills.
• A commitment to delivering an excellent service to clients and to equality and diversity.
Knowledge or experience of Citizens Advice audit requirements and National Standards would be advantageous.
Top job! Head of Development
- Full time
- £60,000
- Hybrid: Glasgow, Fife, or Aberdeen
- Closing 5th October 2026
About includem…
Founded in 2000, Includem is a Scottish charity working alongside children, young people and families to help transform lives. We provide relationship-based, flexible support that is available when it is needed most, helping young people build on their strengths, make positive choices and move towards the future they want.
We work with children and young people in care, families facing challenges, and those navigating education, mental health, justice or transitions into adulthood.
This is where you come in. Working for Includem means using your skills, experience and leadership to make a meaningful difference in an organisation where relationships, creativity and impact matter.
With a focus on external engagement, the Head of Development is responsible for identifying, developing and securing sustainable growth opportunities that enable Includem to extend its impact across Scotland.
As part of the Executive Team, the postholder will lead the organisation’s business development, strategic partnerships, fundraising, communications, policy and influencing activity, ensuring Includem remains at the forefront of supporting children, young people and families. Working closely with service delivery teams, the executive team and board, they will identify emerging opportunities, shape innovative service responses, strengthen external relationships and use evidence and impact data to influence policy and secure future investment.
This role plays a pivotal part in ensuring Includem has a strong external profile, diversified income streams, a robust evidence base on Includem’s model and impact and an influential voice in shaping services and public policy.
Benefits
Includem offers the following benefits:
- 28 days annual leave, increasing to 31 days with 5 years’ service.
- 9 public holidays
- Employee Assistance Programme
- Counselling service
- Family friendly leave
- SSSC Registration
- Blue Light Card
- Company pension
- Medicash
- Charity Worker Discounts
- Personal Assurance
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