An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Energy Advice service. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 25 paid staff and 14 volunteers who provide a wide range of services, across our projects.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.

About the Role

This role of Safe & Warm Energy Adviser has been funded since 2022 and is now extended until March 31st 2028 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.

We are looking for a highly motivated organised person with the drive and enthusiasm to build on the Bureau’s successful track record of supporting vulnerable people facing financial hardship. The Safe & Warm Adviser will help people experiencing problems with utility services make informed decisions, control their budgets and avoid fuel poverty.

In addition, there is a requirement to provide and maintain accurate records, provide statistical data and provide reports, as required, whilst managing their own workload. An understanding of the needs of our funders and their requirements is necessary.

Applicants should ideally be a suitably experienced worker able to publicise the project and to encourage self-referrals from other agencies. There is a requirement to have a knowledge of the process of project delivery with excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.

Applicants should also demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office.

This post specifically exists to ensure the delivery of an ongoing Energy Advice Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the ongoing learning and development of a high-quality service by ensuring provision of training to staff/volunteers in conjunction with our General Services Supervisor.

Consideration maybe given to individuals who do not meet the full requirements of the post, but who could be trained in a reasonable period this will be offered at below the entry level salary initially.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt Advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We average 26-30 paid staff and 21 volunteers who provide a wide range of services across our 20 projects.

We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, free ebike loans, annual performance related salary increases,flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell annual leave.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.

This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential. Consideration will be given to highly experienced exceptional individuals with experience as Generalist Advisers who can undertake Debt Advice training.

This post specifically exists to ensure the delivery of a high quality Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our General Services Supervisor.

To provide specialist income maximisation, triage, and holistic welfare rights advice to individuals and families, with a primary focus on supporting people affected by cancer through the Macmillan money and more service across the North of Scotland. The role delivers a high-quality triage service—operating across phone, digital channels, hospital, hospice, and community outreach settings—to ensure timely access to benefits, grants, and financial support.

This role suits a resilient, empathetic, and highly organised adviser with benefits knowledge and strong triage capabilities. You will work in a supportive, non-judgmental environment to empower clients, while building effective referral routes with Macmillan Delivery partners, health professionals and other partner agencies.

JOB DESCRIPTION

Key work areas and tasks:

Advice Giving & Triage Delivery

• Deliver specialist welfare rights and income maximisation advice tailored to the distinct financial, practical, and emotional needs of individuals and families affected by cancer.
• Provide triage support to the wider organisation in times of peak capacity.
• Provide advice via telephone and email
• Prepare and present cases studies highlighting the services of Macmillan Money and More
• Assist clients with wider related issues integral to their case (such as energy costs, health costs, and charitable grant applications), referring to specialist advisers or partner agencies when needed.
• Maintain high standards of case recording to meet key performance indicators (KPIs), quality standards, and service reporting requirements.

Stakeholder Engagement & Partnership

• Build and maintain strong working relationships with delivery partners across Scotland, healthcare professionals, social care teams, and Macmillan specialists to streamline referral pathways.
• Prepare and deliver information sessions or awareness talks to partner organisations and client groups regarding financial support options.

Social Policy & Campaigning

• Identify systemic issues affecting clients and contribute to social policy evidence gathered by the Bureau and Macmillan.
• Support Macmillan policy, media, and campaign initiatives by capturing detailed case studies, feedback, and trend data.

Professional Development

• Keep up-to-date with changing welfare benefits legislation, regional health/social care policies, and bureau procedures.
• Attend relevant internal, Macmillan, and partner network meetings as agreed with the line manager.
• Actively participate in regular supervision sessions, team meetings, and continuous professional development activities.

ADMINISTRATION

• Use IT systems for electronic case management, statistical recording, document production, and reporting against project KPIs.
• Ensure all work adheres strictly to bureau quality standards, data protection regulations, and administrative processes.

OTHER DUTIES AND RESPONSIBILITIES

• Carry out any other tasks within the scope of the post to ensure effective delivery and development of the triage and wider welfare rights service.
• Demonstrate a firm commitment to the aims, principles, and equal opportunities policies of the CAB service and Macmillan.
• Comply with health and safety guidelines, sharing responsibility for personal safety and that of colleagues during office work and outreach visits.

PERSON SPECIFICATION

• Evidenced understanding of welfare benefits and provision of advice, or an ability to show transferable similar transferable skills.
• Empathy, resilience, and an understanding of the specific physical, emotional, and financial challenges faced by people living with cancer and their carers.
• Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
• Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
• Ability to monitor and maintain own standards.
• High level of written and oral communication skills.
• Understanding of the issues affecting society and their implications for clients and service provision.
• Ability to use IT in the provision of advice.
• Flexibility and willingness to work as part of a team.
• Willingness to learn and develop skills in advice topics.
• Willingness to train other staff or volunteers
• Numeracy skills required to understand statistics and check calculations.
• An understanding of and respect for the volunteer led ethos of CAB and an ability to reflect this in their day-to-day work.

An exciting opportunity to join a dynamic and compassionate charity at the heart of the Drumchapel community. At 3D Families, we know that volunteers are essential to everything we do – from our clothing bank and charity shop to family support sessions and events. As Volunteer Coordinator, you will play a key role in growing and strengthening our volunteer programme, empowering individuals to make a difference in their community and supporting them to build confidence, skills and pathways into future opportunities. Reporting to the Programme Manager, you will lead on volunteer recruitment, training and development across all aspects of our work.

3D Families is a charity which has been working with children and families in Drumchapel and surrounding areas for over 27 years. We journey with children, families and communities to build strong foundations for families to thrive. We aim to strengthen family relationships, support parents to be the best parents they can be, improve family health & wellbeing, support children's development and build capacity in communities for family support delivery. Our services include a perinatal programme, parent & child sessions, parenting programmes, learning & development sessions, outdoor play, peer support groups, 1-1 support, family support in schools and practical support including Bairn Necessities which redistributes clothing and equipment for 0-5 years, and Bairns Boutique our new charity Shop. We also lead the Drumchapel Children & Families Network which brings together children & families, third sector, social work, health, education, police and housing to work together to improve outcomes for children and families in Drumchapel.

The role

As Volunteer Coordinator, you will lead on recruiting, training, supporting and developing volunteers across our programmes. We're looking for someone who is not only organised and reliable, but also visionary – someone who sees volunteering as a springboard for personal growth, confidence, and employability. You will play a key role in fostering an inclusive, values-led volunteer culture and in creating meaningful pathways for individuals to build skills and experience. This is a fantastic opportunity to shape the future of volunteering at 3D Families, working across our services and with partners to embed volunteering as a core part of what we do.

What we are looking for

We are looking for a reliable person with a passion to create change for children and families and who follow our values of INTEGRITY, LOVE, EXCELLENCE & COLLABORATION with the following skills and experience –

Skills –

• Strong communication and interpersonal skills, both oral and written
• Ability to motivate and support a diverse range of individuals
• Ability to plan ahead and coordinate rotas and schedules effectively
• Strong organisational and time management skills
• Ability to work sensitively with a wide variety of people
• Ability to work flexibly and on own initiative, as well as part of a team
• Competent in Microsoft Office (Word, Excel, Outlook)
• Confident using social media to promote volunteer opportunities
• Good problem-solving skills and calm approach to challenges
• A supportive, collaborative team player

Essential Experience and Knowledge –

• Experience of coordinating or working with volunteers in a community setting
• Experience of recruiting, training and supporting volunteers
• Experience of group facilitation and one-to-one support
• Experience of working as part of a team
• Experience of partnership working and community engagement
• Understanding of the role and value of volunteers in community-based work
• Commitment to the ethos and values of 3D Families
• Knowledge of safeguarding, equal opportunities and anti-discriminatory practice
• An understanding of the challenges facing families in Drumchapel and surrounding areas

Desirable Experience and Knowledge –

• Relevant professional qualification (e.g. Volunteer Management)
• Experience of promoting opportunities through social media
• Experience of planning rotas or coordinating volunteer schedules
• Experience of contributing to funding or monitoring reports
• Understanding of personal development and pathways to employment

This is an exciting opportunity to be part of a skilled, supportive and inspiring team making a real difference and changing outcomes with and for children & families in Drumchapel and beyond. You will be joining our team at a pivotal as we grow, seek to break new ground and take 3D Families to the next level.

What we offer

• Competitive salary with incremental rises
• 6% employer pension
• (pro-rata @ 35 hours) 35 days annual leave which grows with length of service (includes 10 days public holidays)
• Flexible working in line with the needs of the Charity
• Opportunities for growth & development including comprehensive induction & training programme, coaching & mentoring, support & supervision, appraisals and team development
• Nurturing environment

If you would like to find out more information about this role, you can contact Emma Furniss Emmafurniss@3dfamilies.org.uk 0141 944 5740 for more information or to discuss this role.

Find out more about 3D Families and our services via our website 3dfamilies.org.uk