Top job! Head of People
- Full time
- £51,105 – £62,457
- On site: Edinburgh/Glasgow
- Closing 23rd July 2026
- Advertised from 8th July 2026
- 35 hours per week
Role
Are you a strategic leader passionate who cares passionately about delivering positive outcomes for people and is excited by helping people to thrive?
At Citizens Advice Scotland we are a service for people and by people. People are the heart of our network.
We are looking for an experienced, people focused strategic leader to become our new Head of People. This is an exciting opportunity to really make a difference to the lives of people across Scotland and ensure that the people that work and volunteer for our network thrive in their roles.
This newly created role will lead Citizens Advice Scotland and our members, 58 local bureaux to be regarded as be one of the best places to work in Scotland.
What you will do:
- Build a culture that aligns with our values and ensures our decisions and interactions with each other are person-centred, inclusive, collaborative, empowering and supportive.
- Support our people to deliver advice and insight that changes lives through ensuring that we have the right policies, procedures, training and support to do their role.
- Champion the value that people bring to the network and ensure people drive our decision making.
If you are ready to lead meaningful change and make a lasting impact, we would love to hear from you.
For more information about the role, please refer to Job Pack - Head of People.pdf.
Please familiarise yourself with Our People Charter.
For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.
If you have an issue with downloading the above document, please request it at recruitment@cas.org.uk.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Application notes
For further information and to apply, please visit our website.
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Top job! Head of Member Support and Service Design
- Full time
- £51,105 – £62,457
- Hybrid: Edinburgh/Glasgow
- Closing 15th July 2026
Are you a strategic leader passionate about delivering exceptional support and driving meaningful change?
This is a rare opportunity to shape how we support our network and make a real impact on communities across Scotland.
As our Head of Member Support & Service Design, you will lead the design, delivery, and continuous improvement of member support services, ensuring they meet the evolving needs of our Bureaux and the people they serve.
This newly created role brings together Network Support, Audit, and Bureau Service Design, placing you at the heart of our transformation. You’ll play a critical role in strengthening how we support our network—enabling Bureaux to deliver high-quality advice that truly changes lives and aligns with our strategic ambitions.
What you will do
- Lead and inspire a high-performing team to deliver outstanding support across the network
- Build strong relationships with Bureaux and key stakeholders, becoming a trusted partner and primary contact for the COCABs Executive
- Drive innovation in service design, working collaboratively to modernise advice delivery through technology and co-design
- Champion excellence by supporting Bureaux to meet recognised standards and build sustainable capability, capacity, and resilience
- Shape the future by leading the co-design and implementation of our new case management system
- Identify opportunities for growth and evolution, enhancing how we deliver services to better meet client needs
Your work will directly support a network that changes lives every day. By strengthening our services, you’ll help ensure people receive the right advice, at the right time, in the right way.
What we are looking for
We are seeking a collaborative, forward-thinking leader who can:
- Balance strategic vision with operational delivery
- Build strong, trusted relationships across a diverse network
- Lead innovation and transformation in complex environments
- Inspire teams and drive continuous improvement
If you’re ready to lead meaningful change and make a lasting impact, we’d love to hear from you.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Top job! Assistant Director, Income and Partnerships
- Full time
- £62,497 – £69,010
- Hybrid: Edinburgh or Glasgow*
- Closing 20th July 2026
Are you a strategic thinker who enjoys bringing people together and turning ideas into real impact? This is an exciting opportunity to play a key role in shaping the future of Citizens Advice Scotland at an important point in our journey.
We are looking for a strategic, hands-on leader who can bring people together, drive collaboration, and help deliver our ambitious plans, with a strong focus on growing income and building impactful partnerships.
Working closely with the Director of Advice and Executive Leadership Team, you’ll help connect teams, improve how we work together, and ensure we’re set up to deliver our strategy.
You will lead cross-organisational work, strengthen communication across Directorates, and support greater consistency in how we operate. You’ll also deputise for the Director of Advice when needed.
A key focus will be income generation - developing and delivering a clear strategy to unlock opportunities across partnerships, trusts, public funding, and new income streams. You will take a proactive, practical approach - building relationships, testing ideas, and embedding a culture where income generation is a shared priority.
You will help create a more connected, sustainable organisation—strengthening how we use data, improving decision-making, and enabling greater impact across our network.
What we are looking for
We are looking for someone who can:
• Combine strategic thinking with a practical, hands-on approach
• Build strong relationships and influence across a wide range of stakeholders
• Spot opportunities and turn them into action
• Work comfortably with complexity and bring people with them
• Use data and insight to inform decisions and improve outcomes
This is a high-impact role with real scope to shape how we grow, work together, and deliver for communities across Scotland.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
*Hybrid working - min 2 days a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week.
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Do you have experience partnering with senior leaders to deliver people-focused solutions that support organisational success? Are you passionate about helping teams navigate change, build capability and create inclusive, high-performing cultures? Then join Shelter as an HR Business Partnerand play a key role in helping us deliver our mission to defend the right to a safe home. If this sounds like you, please get in touch, expect robust interview questions as we want the best HR partnering for our charity and the most competent ER knowledge. In return will offer a supportive team environment, working from home, competitive salary and very generous staff benefits.
About the role
As part of Shelter’s HR Business Partnering team, you will work closely with directorate leadership teams to understand business priorities and translate these into effective people plans that support organisational objectives. You will provide strategic HR advice and coaching, lead on organisational change initiatives, and ensure people considerations are embedded into decision-making across your client areas.
You will build strong and influential relationships with leaders, helping them develop capability, manage performance, navigate employee relations matters and create positive workplace cultures. Working collaboratively with colleagues across the wider People Directorate, you will support the delivery of organisational development initiatives, workforce planning and cultural change programmes that enable Shelter to achieve its strategic ambitions.
Role specifics
As our HR Business Partner, you will be an experienced HR professional with strong business partnering and employee relations expertise. You will have a proven ability to work with senior stakeholders, providing both support and constructive challenge to help drive business performance and people outcomes. You will be confident leading on organisational change projects, interpreting employment legislation and applying HR best practice in a complex and geographically dispersed organisation.
You’ll act as the HR lead on change initiatives and transformational programmes, ensuring change is delivered effectively and with consideration for colleagues impacted. You’ll use HR data and insights to support decision-making, help leadership teams identify workforce priorities and champion a high-performance culture across your directorates.
You will also work closely with Trade Union representatives and internal stakeholders, supporting positive employee relations and helping ensure that organisational policies and practices are applied fairly, consistently and in line with Shelter’s values.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (+ bank holidays), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The HR Business Partnering Team provides the strategic lead on people management and organisational development at Shelter. We aim to enable the organisation to have the right Culture, Capacity and Capability to achieve its purpose. We do this through providing Employee Relations and Business Partnering support, partnering with specific directorates within the organisation to understand business needs and advise on people initiatives which support the delivery of directorate objectives. Working with colleagues within the wide people directorate to delivery cultural and structural change management initiatives tailored to the needs of the business. Supporting the Head of HR Business Partnering in the continued development and delivery of the wider people plan.
Why apply for this role?
Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to transform Children’s Hearings and improve outcomes for children.
We have a fantastic opportunity for a Delivery Manager to join our new Strategic Planning and Delivery team. You will use your skills and knowledge of what good change management looks like and have experience of leading projects and programmes in highly collaborative and complex systems.
Building on our work to date, and contributing to the development of a new function, you will support an ambitious programme of delivery across all areas of our work and impact.
Your role
As Delivery Manager at Children’s Hearings Scotland, you will be at the heart of transformation from large scale programmes to continuous improvement projects— driving innovation, fostering collaboration, and ensuring that every improvement reflects the voices of children, young people, and those who support them.
You will play a pivotal role in enabling CHS to achieve its strategic and operational priorities, delivering meaningful and sustainable improvements across the organisation and the Children’s Hearing system.
About you
You must have experience of managing end to end change and be familiar with the principles, methodologies and tools of change and continuous improvement. You’ll work closely with subject matter experts to deliver, so will have a collaborative, enabling and coaching approach.
You’ll be working in a system of complex stakeholders, roles and responsibilities where infants, children and young people are at the heart of what we do. For that reason you will be experienced at working in collaboration across team and organisational boundaries with a sharp focus on stakeholder engagement and management. You’ll be an excellent communicator, holding the narrative of change and be confident in the use of data and information to inform and shape our decisions and actions.
You’ll be regularly reporting on progress and impact to stakeholders including senior management, so a confident approach to report writing, presenting and engaging people is critical.
You will have a resilient and problem solving approach, navigating the complexities of change with open communication, project and programme expertise and alignment to our values at Children’s Hearings Scotland.
For information on how to apply, please see bottom of the advert.
Life at CHS
At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities.
As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.
You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.
Diversity and Inclusion
CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.
Hybrid working and working pattern
This is a hybrid role and will involve being 'on-site' at our CHS Head Office an average of two days per week, it may be more on some weeks. This will be dictated by business needs.
Our CHS Head Office is based in Thistle House, Haymarket, Edinburgh.
The standard working week is Monday to Friday but the role may on occasion require a level of evening and weekend work in line with business needs.
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