About Thrive Early:

Citizens Advice Scotland, Home-Start UK, and Save the Children UK are working in partnership to deliver Thrive Early, a programme aligned with the Scottish Government's Tackling Child Poverty Delivery Plan.

The aim of Thrive Early is to prevent and mitigate the impacts of poverty for families with children under five years of age by providing integrated, whole family support within local communities.

The project addresses the root causes and effects of poverty by improving families' financial wellbeing, emotional resilience, social connections, and access to services. Families receive practical and emotional support from Home-Start, alongside expert financial, welfare, and holistic advice from Citizens Advice. Support is tailored to individual family needs and provided for as long as required.

A key feature of Thrive Early is its commitment to embedding the voices and experiences of families into both service development and wider systems change. This work is led by Save the Children UK, ensuring that lived experience drives continuous improvement and informs national policy and practice.

Job purpose:

The Thrive Early Family Adviser role combines elements of a Generalist Adviser and Caseworker, delivering seamless, holistic support to families in close partnership with Home-Start colleagues and other project partners. The role focuses on building trusted relationships with families who may be experiencing significant barriers to engaging with advice services. Many families supported through Thrive Early may not feel ready or able to access traditional advice channels. As a result, establishing trust, confidence, and sustained engagement is a critical part of the role. Family Advisers work with families over the medium to long term, providing tailored advice, advocacy, and practical support to help them move towards greater financial security and wellbeing. The postholder will also work collaboratively with Save the Children UK to support family participation activities and ensure that lived experience informs service improvement and project learning.

This is an excellent opportunity to join one of the cities leading charities and make a substantial contribution to your local community. Competitive salaries and a 7% Employers Pension Contribution are among the many benefits of joining this fantastic organisation. If you are looking for a new opportunity, full details are included in the role descriptions. For an informal discussion about any of the roles, please contact Benjamin Napier, Chief Executive on 07840770563 or by email at bejaminnapier@cabedinburgh.org.uk

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt Advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We average 26-30 paid staff and 21 volunteers who provide a wide range of services across our 20 projects.

We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, free ebike loans, annual performance related salary increases,flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell annual leave.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.

This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential. Consideration will be given to highly experienced exceptional individuals with experience as Generalist Advisers who can undertake Debt Advice training.

This post specifically exists to ensure the delivery of a high quality Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our General Services Supervisor.

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Energy Advice service. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 25 paid staff and 14 volunteers who provide a wide range of services, across our projects.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.

About the Role

This role of Safe & Warm Energy Adviser has been funded since 2022 and is now extended until March 31st 2028 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.

We are looking for a highly motivated organised person with the drive and enthusiasm to build on the Bureau’s successful track record of supporting vulnerable people facing financial hardship. The Safe & Warm Adviser will help people experiencing problems with utility services make informed decisions, control their budgets and avoid fuel poverty.

In addition, there is a requirement to provide and maintain accurate records, provide statistical data and provide reports, as required, whilst managing their own workload. An understanding of the needs of our funders and their requirements is necessary.

Applicants should ideally be a suitably experienced worker able to publicise the project and to encourage self-referrals from other agencies. There is a requirement to have a knowledge of the process of project delivery with excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.

Applicants should also demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office.

This post specifically exists to ensure the delivery of an ongoing Energy Advice Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the ongoing learning and development of a high-quality service by ensuring provision of training to staff/volunteers in conjunction with our General Services Supervisor.

Consideration maybe given to individuals who do not meet the full requirements of the post, but who could be trained in a reasonable period this will be offered at below the entry level salary initially.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.

Help shape how CHAP works and volunteers thrive!

We’re recruiting an Operations and Volunteering Lead

Are you organised, people-focused and full of ideas about how to make things work better?

CHAP is looking for an Operations and Volunteering Lead to strengthen our day-to-day operations and help us build an inclusive and rewarding volunteering programme.

This is a new role with plenty of scope to make it your own. You will work across the organisation, leading our administrative function, supporting the team and improving the systems and processes that help our services run smoothly.

You will also take the lead in developing volunteering at CHAP. From creating meaningful roles and welcoming new volunteers to coordinating training, support and recognition, you will help shape a positive experience for everyone who gives their time to support our work.

What you’ll be doing

You will:

• provide day-to-day leadership and support to our administrative team;
• help ensure our telephone, reception, referral and appointment arrangements work effectively;
• identify practical ways to improve systems, processes and workflows;
• lead or support projects that strengthen how we work;
• coordinate volunteer recruitment, induction, training and ongoing support; and
• help create an inclusive environment where volunteers feel valued and able to contribute.

Could this be you?

You may already work in operations, office coordination, team support, recruitment, community work or volunteering. You do not need to have held this exact job title before.

We would love to hear from you if you:

• enjoy bringing structure to busy environments;
• can coordinate people, workloads and projects;
• provide supportive and confident day-to-day leadership;
• communicate clearly and build positive relationships;
• are comfortable using standard IT systems;
• can spot where something could work better and help make it happen; and
• are enthusiastic about creating a positive experience for staff and volunteers.

Previous experience of coordinating volunteers would be helpful, but it is not essential. We are interested in your transferable skills, your approach and the contribution you could make.

About CHAP

CHAP provides free, independent advice and advocacy across Ayrshire. We support people with housing, welfare rights, debt and related issues, helping them understand their rights, resolve problems and improve their circumstances.

By helping our operations run effectively and developing volunteering across CHAP, you will play an important part in strengthening the services we provide to local people. CHAP is a Living Wage, Living Hours and Equal Opportunities employer.