*Notes: You will be required to travel Scotland-wide, with potential overnight stays aware from home with expenses paid.

We’re looking for Community Youth & Family Support Workers to join our Includem Response Team working across Scotland to support children, young people, and families, when they need it most.

You will manage your own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and the organisations model of support.

You will be expected to actively demonstrate leadership and ownership over effective service delivery to young people, by managing their outcomes through use of line managers, colleagues, and organisational tools, processes, policies and procedures.

Key responsibilities will include:

• Build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.
• Explore values and attitudes with young people in a supportive manner.
• Ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
• Actively participate in the delivery of the Helpline evening and night service so support is available 24/7.
• To support with crisis management and generate solutions for young people and families.
• To build relationships with Local Authorities with varying demands and priorities.
• To ensure support is delivered in line with organisations Policies Procedures, SSSC Codes of Practice & National Guidelines.

A full job description can be found below.

About you

As a Community Youth & Family Support worker, you will have experience of working with young people and engaging vulnerable young people and families who are likely to have faced challenging life circumstances.

You will also have:

• Experience of effectively engaging vulnerable young people and families.
• Experience of managing caseloads and influencing decision making.
• Experience of responding to difficult circumstances where people may be in crisis or engaged in risk taking behaviour.
• Able to provide emotional, practical and social support to young people and families.
• Excellent communication skills, both written and verbal.
• Able to routinely evidence practice, including completion of formal reports.
• Reliable and committed to deliver the relationship-based model of intervention.

A UK driving license is an essential requirement to the role.

To lead the provision of relationship-based support delivered to young people and families in the community and to promote positive outcomes in line with the values and principles of includem.

Purpose & Context of Role

The postholder will manage their own caseload ensuring support plans are developed with the young person to respond to their individual needs and supporting them to improve outcomes in line with GIRFEC principles and includem’s model of support.

A project worker will demonstrate leadership and ownership over effective service delivery to young people by managing outcomes for young people through use of line managers, colleagues and organisational tools, processes, policies, and procedures.

The key responsibilities of the Project Worker include, but are not limited to:

Service Delivery

• To build relationships and deliver outcome-based support to young people and families, involving all key stakeholders.
• To be available for young people and families at critical times
• To explore values and attitudes with young people in a supportive manner, to affirm and validate their feelings and ideas, and nurture and confirm their learning.
• To ensure a focus on regular and appropriate case progression to help young people and families recognise progress.
• To assess and respond appropriately to situations where young people and/or families may be at risk of harm.
• To support with crisis management and generate solutions for young people and families using the Helpline, with risk enablement being at the heart of professional judgement and decision making.

People

• To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately.
• To demonstrate professional resilience when providing support with sensitive or challenging issues
• To use a strengths-based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes.
• To establish mutually trusting, open and non-judgemental relationship with young people and their families
• To encourage and lead collaborative team work to provide a ‘scaffolding of support’ around each young person and their family.
• To respect and value the contribution of wider stakeholders and the delivery of includem services.
• Where opportunity allows experience of directing, supporting, and mentoring Assistant Project Workers/Sessional staff.
• Any other duties as designated by your line manager.

Resources

• To deploy time effectively to meet the needs of young people and families to ensure the service is available 24/7, 365 days per year.
• To maintain and produce accurate and timely records and reports.
• To ensure support is delivered in line with includem’s Policies Procedures, SSSC Codes of Practice & National Guidelines

Influence

• To gain commitment from other stakeholders with varying demands and priorities
• To ensure young people and families are empowered to make informed choices.
• To support young people and families to effectively communicate with others.
• To work with young people to identify goals aligned to wellbeing indicators and to positively influence progression towards these goals.
• To reflect on practice, share learning and promote continuous practice improvement within a team setting.
• To articulate and endorse the includem framework of intervention and the key aspects of the service delivery model to a wide audience.
• To role model appropriate practice standards and professional boundaries to others
• To ensure a high-quality service is delivered to young people and families.
• Demonstrate understanding of your impact on people and how they might see you.

Quality Assurance

• To be accountable for the quality of your work and be able to evidence this work effectively.
• To actively participate in formal supervision and continuous professional development.
• To generate creative and new solutions to issues faced by young people and families.

If you want to apply you must have full UK driving licence.

Full job description can be found here.