Be the difference at Citizens Advice Scotland

Are you ready to make an impact where it truly matters? Do you have the passion, expertise and people-first approach to help shape a positive and dynamic workplace? If so, Citizens Advice Scotland wants you to join our team as an HR Advisor.

Why this role?

At Citizens Advice Scotland, we don’t just offer jobs - we offer opportunities to make a real difference in people’s lives. As an HR Advisor, you’ll play a pivotal role in ensuring our organisation, and the Citizens Advice Bureaux we support, thrive through exceptional HR guidance. You’ll be more than just an advisor; you’ll be a trusted partner, a problem solver, and an advocate for positive change.

What you’ll be doing

• Providing pragmatic, commercial, and employee-focused HR advice to managers and employees across our organisation.
• Acting as the first point of contact for employment issues, supporting Citizens Advice Bureaux across Scotland.
• Coaching and mentoring managers, fostering a culture of empowerment and growth.
• Shaping and implementing HR policies and initiatives that support both our strategic vision and our people’s needs.
• Supporting change management projects that make our organisation stronger, more inclusive, and more effective.

What we’re looking for

• A degree or equivalent qualification (preferably in HR or business) or substantial experience in a generalist HR role.
• Strong knowledge of UK employment law and experience managing employee relations.
• A passion for people, culture, and engagement - we need someone who genuinely cares.
• The ability to problem-solve, think on your feet, and handle sensitive issues with confidence and discretion.
• Fantastic communication and influencing skills - you’ll be working with people at all levels.
• Experience in HR policy development, recruitment, and change management.

What’s in It for you?

• The chance to work for a well-respected organisation that makes a real difference in communities across Scotland.
• Fantastic benefits and policies which put our people first, including flexible working, hybrid working, 40 days leave, sick pay and lots more.
• A supportive, collaborative team that values your ideas and input.
• Opportunities to grow, develop, and innovate in a people-focused HR role.
• A role where no two days are the same - dynamic, fulfilling, and packed with opportunities to make a genuine impact.

If you’re ready to be part of a mission-driven organisation where your HR expertise will change lives for the better, we’d love to hear from you!

Apply now and help us create a workplace where people truly thrive.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.