The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.

This role offers you the opportunity to work right at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone from either an advice, quality or learning background with an eye for improvement then this could be the role for you.

As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for learning support and assessment of each Citizens Advice Bureau’s compliance with these membership conditions. This is an interesting, varied, challenging, and rewarding role.

Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux to help ensure consistency of approach to quality of advice and case checking across all Citizens Advice Bureaux in Scotland.

For more information about the role, please refer to the Job Pack.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial, and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Citizens Advice Scotland provides a business development function and a series of national specialist advice services known as projects which require centralised project co-ordination and support. As the organisation continues to expand in our response to the cost of living and energy crisis, and to meet unprecedented demand for our advice services, we are seeking new team members to join us. You will work alongside the rest of the allocated team, ensuring successful development, delivery, and continuous improvement.

The roles will support a number of projects and therefore a dynamic and flexible individual who can multitask is required. The national projects are delivered by the Citizens Advice bureau network, with the Project Officer providing vital support to enable the advice and support people need.

You will also support a number of internal functions and services and you must have the ability to communicate clearly and to proactively gather information from a wide stakeholder and participation base ensuring deadlines are met.

The roles offer the opportunity to be part of an influential organisation that campaigns for a fairer Scotland in order to make a real difference to consumers' lives. This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.

For more information about the role, please refer to the Job Pack.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Since 1984 Granton Information Centre (GIC) have worked hard to improve the lives of individuals and families by providing free & impartial advice, advocacy and representation on matters relating to welfare rights, debt and general housing queries. If you are passionate about alleviating poverty and supporting people and communities in Edinburgh, we want to hear from you!

Main Tasks

• Provide advice, assistance and when necessary representation with welfare benefit entitlement claims and money, debt and general housing issues, via centre based, telephone, outreach and home visit appointments.
• Represent claimants at appeal tribunals.
• Record and maintain accurate client case records using our Advice Pro recording system.
• Maintain an up to date knowledge of changes and developments in welfare, housing and debt legislation and liaise with colleagues on any issues that need to be communicated wider.

We are looking for an enthusiastic, socially aware person with good communication skills and the ability to provide support to staff and volunteers. Good organisational skills are essential, as is knowledge of computer systems and their applications.

Previous managerial experience is desirable.

A full driving licence is essential with access to a car as some travel may be necessary.