Learning and Standards Officer
- Full time
- £31,146 – £38,067
- Hybrid: Edinburgh office. You will be required to work a minimum of 1 day per week in the office. This is a minimum, but you may opt to be office based up 5 days per week.
- Closing 13th October 2024
- Advertised from 30th September 2024
- Salary commensurate with experience. 35 hours per week. Permanent.
Role
The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual bureaux across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.
Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.
In order to be a member of Citizens Advice Scotland every Citizens Advice Bureau must comply with a set of membership conditions and standards. These conditions and standards aim to ensure a bureau adheres to the principles of the Scottish Association of Citizens Advice Bureaux and provide clients with holistic, quality assured information, advice and support.
This role offers you the opportunity to work right at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone from either an advice, quality or learning background with an eye for improvement then this could be the role for you.
As a Learning and Standards Officer, you will be member of the Learning and Standards Team which is responsible for learning support and assessment of each Citizens Advice Bureau’s compliance with these membership conditions. This is an interesting, varied, challenging, and rewarding role.
Using a defined set of criteria and indicators you will assess the quality of advice provision across a range of topic areas and produce reports which summarise your findings. You’d work with colleagues to produce and maintain a variety of learning materials and learning opportunities for bureaux. The role also involves working with bureaux to help ensure consistency of approach to quality of advice and case checking across all Citizens Advice Bureaux in Scotland.
For more information about the role, please refer to the Job Pack.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Application notes
Please visit our website for more details and to apply
This is a re-advertisement, previous applicants need not apply.
Closing date: 13 October 2024
Interview date: TBC
Downloads
Digital Inclusion Project Lead
- Part time
- £24,825 – £31,280 pro-rata
- Hybrid: Motherwell
- Closing 17th January 2025
The post holder will be responsible for developing and delivering training courses/sessions to enable the EASE Project end users (AFTAR/CAB tenants of five partner Housing Associations, located throughout North Lanarkshire) to empower digitally excluded clients to claim online benefits, grants, offer IT sessions and employability sessions. The post- holder will have responsibility for planning group training sessions as well as one to one coaching sessions for the end users in their own home, or at community based venues or at partners’ premises. Learning will be evaluated through client user surveys and other feedback.
Owing to the flexible delivery nature of this project, a clean current driving licence and use of a car is required for this post.
Employee Benefits
• Competitive reward package including annual performance bonus scheme
• 5% employer pension contributions
• Generous holiday entitlement 38 days inclusive of public holidays
• Additional holidays for length of service
• Family friendly policies
• Home & Flexible working scheme
• Occupational Sick Pay
• Dedicated Training and Personal Development Budget as part of our Talent Management Pool
• Leadership Mentoring
• A wide range of Social Events and Team Building Days
Chief Executive Officer (CEO)
- Full time
- £55,000 – £65,000
- Remote: Remote/Hybrid Working Options
- Closing 31st January 2025
About Money Advice Scotland (MAS)
MAS is Scotland’s leading money charity, committed to promoting financial wellbeing across Scotland. We support individuals in debt, provide essential training and resources to money advisers, and influence policy to create a fairer financial landscape. As a membership organisation, we empower the money advice sector through comprehensive training, events, and resources, ensuring that advisers are well-equipped to meet the growing demand for financial guidance.
In addition to advocating for fair treatment of people in debt, we play a crucial role in influencing policy and improving financial capability. Our efforts include delivering educational workshops in schools, colleges, and workplaces, and providing a strong, persuasive voice for consumers and the advice sector. By working closely with our members, we address early signs of consumer harm and help shape a more just and responsive financial environment in Scotland.
Job Purpose
MAS is moving into an exciting new phase of its evolution. The Board of Trustees, in conjunction with the Senior Leadership Team have agreed to an ambitious new strategy to secure Money Advice Scotland as a thought leader with a clear mission:
“Money Advice Scotland is empowering all sectors in Scotland to build a collaborative and multi-disciplinary front-line to tackle the human impact of debt and improve financial well-being. Money Advisors can’t do this alone. Each sector is different with unique challenges and a specific role in helping Scotland’s money advisors tackle debt issues in the classrooms; workplaces and homes of Scotland. We will engage with each sector, understand its role and help to equip key decision makers to join our ‘trauma-informed’ debt network.
Let’s broaden the front-line of understanding and support to deal with individuals with debt. Wherever they are. And whoever they are.”
We are looking for a new CEO to help to deliver this vision. A natural campaigner with a track record of matching societal need with campaigns which cut-through and engage partners and potential funders. Our new CEO will have several key attributes:
- a track record of creating thought leadership via advocacy and campaigning underpinned by collaborative research
- well-networked in some or all of the sectors we are targeting (business, financial services, housing, education and political)
- a communicator and campaigner. Someone equally comfortable winning hearts and minds in the Boardroom as they are in the Newsroom
- commercially-savvy and politically connected
- someone who understands trauma and how to rectify it
The CEO will provide visionary leadership and work closely with the Board of Trustees and the Senior Leadership Team to advance the mission of MAS. Building on the strong foundation already established, the CEO will focus on driving the organisation’s external growth by forging strategic partnerships, expanding our influence, and developing new income streams. With a clear strategic plan in place, the CEO’s primary role will be to champion MAS’s mission externally, positioning the organisation as a leader in financial well-being across Scotland.
While the Senior Leadership Team oversees day-to-day operations, the CEO will be a dynamic and outward-focused leader, responsible for enhancing our public profile, fostering key relationships, and ensuring the financial sustainability of the organisation through innovative income generation and strategic networking.
The Youth Engagement Caseworker will provide advice, support and empowerment to young people in order tor them to thrive and contribute to matters that affect their lives. This is a new project funded by the National Lottery Community Fund.
Peer Engagement Officer (Agriculture)
- Part time
- £26,500 pro-rata
- Remote: Remote with travel, primarily in North-East Scotland with the main work areas being in and around Fife, Angus, Perth, and Dundee.
- Closing 20th January 2025
About the Worker Support Centre
The Worker Support Centre (WSC) is a Scotland based charity that promotes decent work and prevents exploitation. We support marginalised and isolated workers in labour sectors where there is a high risk of abuse and exploitation. We work in partnership with workers to build power to secure and advance workplace rights. We prevent human trafficking for forced labour by acting to reduce the risks of worker exploitation. WSC values include: respect for human rights, representation, transparency, equality and innovation.
WSC support includes advice, mediation, advocacy and assisted reporting to enforcement agencies. Our worker engagement informs policy change activity to address harms faced by those in high-risk work. In 2023 and 2024 WSC activities were targeted at workers in seasonal agriculture on the UK Seasonal Worker visa (SWV). During this time, we provided advice, support, and information to 1031 people in relation to the SWV. To learn more about work, visit workersupportcentre.org.uk
About the role
This role is focussed on advancing seasonal agricultural workers’ rights by supporting WSC’s peer engagement work including actively conducting outreach to workers and facilitating worker education and power sessions. In this role you will support WSC meet two of its four core objectives to work together with workers to claim spaces for power and representation in decision making; and to build the field of knowledge about workers and their experiences to influence policy. This role will work closely together with our Peer Engagement team and Outreach Caseworkers.
WSC strives to achieve representation of individuals with lived experience of the issues on which we work at all levels of our organisation and actively promote applications from individuals with experience of the issues on which we work. For this role we would especially welcome applications from individuals with experience of working in seasonal agriculture.
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