Children First Support Line

Could you play a vital role within our national Support Line, helping deliver Scotland's mission to eradicate child poverty?

Join Children First and be part of a once in a generation transformation in how families access help to alleviate crisis, prevent harm and build long-term stability to break the cycle of child poverty. Funded by the Scottish Government, we are doubling the size of our Support Line with the aim of supporting 7,500 more families across Scotland in the first year.

We've been preventing harm, supporting recovery and driving change since 1884 and our ambitious plans for the Support Line build on our experience of delivering cash-first, short, medium and long-term holistic support to families living in, or at risk of, poverty.

This is an exciting opportunity to join our growing multidisciplinary team and help ensure every family in Scotland has somewhere to turn when they need help.

About the Role

You will play a vital role in the expansion and delivery of our national support line service, which offers practical, financial and emotional support to families through phone calls, webchats, advice and information on our website and in their homes and communities across Scotland.

This role plays a key role in supporting the effective day-to-day running of Children First services. The postholder provides operational, administrative and systems support to ensure services run safely, efficiently and in line with organisational requirements.

This role is central to enabling high-quality support for children, young people and families. The postholder will support the effective operation of the national Support Line by coordinating service administration across telephone, webchat and digital channels, ensuring accurate records, efficient service access and high-quality information to support performance monitoring and reporting.

By coordinating key processes such as data management, finance administration, service access and local operations, the Service Operations Administrator allows Support Line Coordinators, volunteers team leaders and managers to focus on delivering impactful support.

The role operates with a high level of autonomy and responsibility, often acting as the first point of contact for operational matters within a service. It requires strong organisational skills, initiative, and the ability to respond flexibly to changing service needs.

What You'll Be Doing

1. Service Operations and Coordination

Services are well-organised, responsive and able to operate effectively, with administrative and operational processes running smoothly and consistently.

2. Systems and Data Management

Accurate and timely data is maintained across systems (including Dynamics, Advice Pro and our Call Handling System), supporting service delivery, reporting and organisational insight.

3. Finance and Resource Management

Service-level financial processes are managed accurately and in line with organisational procedures.

4. Facilities, Health & Safety and Local Operations

Service environments are safe, compliant and well-maintained, with appropriate coordination of property, facilities and health & safety activities.

5. Team and Service Support

Practitioners and managers are effectively supported through coordination of meetings, diaries, resources and operational requirements.

Core Responsibilities

• Provide administrative and operational support to ensure effective service delivery
• Maintain accurate records and data within organisational systems (including Dynamics)
• Support financial processes including invoices, purchasing and petty cash
• Act as a key point of contact for enquiries, supporting service access and communication
• Coordinate meetings, diaries, resources and general service organisation
• Support compliance with organisational policies and procedures
• Support the administration of Support Line activity including contact volumes, service schedules and rotas, referrals, practitioner workflows and performance reporting
• Contribute to a positive, collaborative team environment

Service-Specific Responsibilities

· Health & Safety coordination and local compliance tasks

· Property and facilities management

· Reception / front of house responsibilities

· Supporting local funding, resources or community activity

· Event coordination or service-specific administration

· Additional systems or reporting requirements

· Support the administration of telephone, webchat and digital support channels.

· Assist with service performance reporting, data quality checks, case closures and monitoring against contract requirements.

· Support referral pathways, financial support administration and onward connections to local and national services.

· Coordinate practitioner rotas, meetings, training records and operational communications.

· Contribute to the oversight of the budget

What We're Looking For

We're looking for someone who is passionate about supporting children and families and who can build trust quickly through empathy, compassion and kindness.

· Strong organisational and coordination skills

· Ability to manage competing priorities and work independently

· Confidence using systems and managing data accurately

· Strong communication and interpersonal skills

· A proactive and flexible approach

· Alignment with Children First values

Our Values

Everything we do is guided by our values:

With Love

We put children first with compassion and kindness.

With Purpose

We work alongside families and partners to transform children's lives together.

With Strength

We do whatever it takes to protect Scotland's children.

What You'll Get From Us

At Children First, you'll be part of a values-led organisation committed to developing and supporting our people.

We offer:

• 40 days annual leave including public holidays.

• Contributory pension scheme.

• Flexible and hybrid working opportunities.

• Wellbeing support and health benefits.

• Blue Light Card discounts.

• Learning, training and career development opportunities.

• The opportunity to help shape an ambitious national service supporting thousands of families across Scotland.

Are you passionate about helping people stay warm, well and informed during the cost-of-living and energy crisis? We are recruiting a

motivated and compassionate Energy Adviser to join our Advice Service.

In this rewarding role, you will provide high-quality, confidential and person-centred energy advice to disabled people, carers, and families who may be experiencing fuel poverty or energy-related hardship. You’ll help people understand their bills, reduce energy costs, manage

energy challenges and create warmer, healthier homes. Support will take place in the community, over the phone, and through in-home visits.

We are looking for someone who is:

• Person centred, respectful and trauma informed, able to build trust and communicate clearly
• Confident and able to provide advice and follow-up support
• Organised and digitally confident, with strong communication and record keeping skills
• Committed to equality, diversity and inclusion and removing barriers for marginalised groups
• Able to work flexibly across different settings to meet people’s needs
• Experience of giving energy advice would be an advantage but don’t worry if not, we will support you to complete City & Guilds Level 3 -Energy Awareness (if not already held).

A full driving licence and access to a car (or ability to meet the role’s travel requirements in another way) is needed.

This is an excellent opportunity to make a real impact by helping households who need it most.

The Action Group values diversity in our workforce and welcomes applications from all sections of the community. As a Disability Confident Leader organisation, we particularly encourage applications from people with disabilities, and offer a guaranteed interview for anyone who meets the essential criteria for the role. We also strongly encourage and welcome applications from people from minority ethnic backgrounds and other underrepresented groups. If you require any adjustments to take part in the recruitment process, please let us know, and we will do our best to support you.

This is a regulated role and requires PVG Disclosure Scotland membership for adults and children.

As part of our recruitment process, candidates who have lived outside the UK for more than 12 months in the last 10 years will be required to provide a Criminal Convictions Certificate (or equivalent) from the relevant country or countries. Please note that the cost of obtaining this certificate will be the responsibility of the candidate.

If you need any support or adjustments during the application process, please don’t hesitate to reach out to us. We are committed to making this process as accessible as possible for everyone.

Join us to provide early help and personalised support to families living in Perth and Kinross.

About Aberlour’s Family Advice and Community Connection Service

We provide early support and tailored advice to families who may feel they have become stuck or who need information, guidance, signposting, or referrals to other services. This specific post will have a main focus of supporting minority families and those with no recourse to public funds, who are facing additional barriers to accessing support.

All families with children under the age of 18 living in Perth and Kinross can contact us directly to access our service. We work alongside families from diverse nationalities and ethnic backgrounds to offer personalised, culturally responsive support on family matters when they need it most, in locations that suit them, while recognising and addressing the specific challenges faced by those with restricted access to public funds.

As part of this team, you will provide a vital, accessible service and lifeline for these families, advocating for their rights and helping them navigate complex systems to access appropriate support.

What we are looking for....

We are looking for an experienced, adaptable individual who can bring fresh, innovative and flexible approaches to family support. Working 37.5 hours per week, applicants must be flexible in order to deliver support at times that meet the families and communities needs, which may include out of hours (early mornings, evenings and weekends).

You will work alongside statutory and other agencies to achieve positive outcomes for children, young people, and their families.

You are someone who will have strong communication, teamwork, planning and decision making skills, along with a compassionate nature to understand the necessity of best practice and thrive on helping children and families overcome the challenges presented by everyday modern life.

At Aberlour, we want to make sure every child, young person and family has the support and opportunity they need to thrive and reach their potential. If you share the same vision, we want you to join our team. To have a look at our values to understand more about what we are looking for from our employees click here.

What we are offering

This is an exciting role within our Family Advice and Community Connection service, which makes a difference to the lives of children and families in Perth and Kinross.

Aberlour is Scotland’s leading children’s charity and has been recognised as a Top 100 best places to work winner by the Sunday Times.

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits here and our commitment to Equality and Diversity here.

Please also read our recruitment privacy notice - Aberlour | Privacy notice.

If you have any queries, please e-mail: jobs@aberlour.org.uk.

Aberlour is committed to the safeguarding and welfare of all our service users and uses a thorough and rigorous recruitment and selection process including PVG Scheme checks, to ensure this commitment is not compromised.

Are you a qualified, social care professional looking for your next move in the social care sector? Then we have an opportunity for you to join our growing team as a Locality Manager!

We're seeking a compassionate and motivated Locality Manager to help lead our services in Bridge of Earn. With a base in our Perth office, this full-time role is more than a leadership opportunity, it’s a chance to empower individuals, support dedicated teams, and make a genuine difference in the lives of people with additional support needs.

This new and exciting role is ideal for someone seeking to make a meaningful impact while developing their leadership career. With an initial focus on our services in Bridge of Earn, the successful candidate will support and creatively develop our team in this area. As a leader in practice, the locality manager will continue to promote person-centred working, enabling the people supported to live their best lives.

In addition to a 37-hour working week, you'll take part in a paid on-call rota, offering valuable extra earnings and the rewarding opportunity to provide support when it's needed most. Though the locality manager will predominantly work Monday to Friday, there is an expectation of some flexibility to support the services in the area.

If you’re ready to lead with purpose and bring energy to a dynamic team, we’d love to hear from you.

Please note and consider before applying;

• Due to the geographical spread of the services only applicants with a full UK driving licence will be considered.
• We do NOT currently offer visa sponsorship for our vacancies and would therefore ask that you do not apply if you require sponsorship.
• Any enquiries please contact Eileen Keddie, Head of Operations – ekeddie@sensescotland.org.uk

Perth and Kinross services

We deliver bespoke 24-hour packages of support to individuals living within their own homes within Bridge of Earn and Perth city. Each person has complex needs that are unique to them but include sensory impairment, learning disability, autism and physical disability. The people we support have complex communication support needs with a requirement for staff who support them to develop skills in specialist areas of communication. The people we support enjoy a range of opportunities within their local communities such as clubs, discos, attending football matches, pottery classes, walking, swimming, art and craft sessions. The teams across the area often work together to develop new and creative opportunities for the people we support to experience but also support them with day to day activity including personal and intimate care, shopping, cooking and cleaning.

About you

The Locality Manager role ensures a management presence in the services, taking responsibility for the day-to-day running of operations; overseeing safe rota development and cover in line with risk assessments and assessed need, delivery of commissioned hours, recruiting and skills matching staff and providing them with full inductions, training, support, supervision and, where there is a need, formal performance management.

Auditing and reviewing our services on an individual and holistic basis is important to us to ensure support strategies and records remain up to date and relevant. You will build working relationships that allow you to work in partnership with the people that we support, their friends and families and associated health and social work professionals to help overcome everyday challenges and plan for a positive future. You will be led by the Services Improvement Plan and the Organisations Strategic Plan, ensuring completion of action areas, audit, reviewing and celebrating successes while also identifying themes, learning and next steps to ensure continual development.

This is a new role and we are keen to find a leader to join our team who has a genuine passion to work towards this mission, making a significant, positive difference in the lives of the people with additional support needs and complex communication styles who use our services.

We believe having skilled leadership and management is key to ensuring our staff team members meet these needs by building trusting relationships, promoting independence and championing people to achieve their dreams and aspirations. We also believe that staff who feel supported, encouraged, appraised and part of a team are best placed to be able to deliver such practice.

What you will need to succeed:

• SVQ 3 or 4 and PDA in Leadership and Management
• An ability to build and develop positive, long-lasting relationships with the people that we support and their staff
• Experience of managing a team of social care professionals
• Passionate about delivering a high standards of quality care
• Evidenced ability to work in line with organisational policies and procedures
• An excellent communicator
• Good time management
• Flexibility in your approach
• Applications will be reviewed on a rolling basis and the vacancy may close early once filled. We encourage early applications.

Working for us

We offer a rewarding role with the opportunity to develop your skills and future career in an enriching environment. View our Work With Us Information Pack.

About Us

Cernach Housing Association is a successful and well performing community-based registered social landlord (RSL) operating in Drumchapel, North west Glasgow since 1991. We own 877 homes, and we provide a management service to 16 sharing owners and 141 homeowners. We act as community anchor organisation for Drumchapel. Our turnover is £4.8 million, a major part of which comes from rental income.

At Cernach, our people are at the forefront of what we do. We encourage a positive working culture where our employees feel a sense of belonging. Our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Benefits of working with us at Cernach:

· 25 days’ annual leave and 15 days’ public holiday per annum, as well as additional days leave awarded on long service (pro-rata for part-time roles)

· SHAPS Defined Contribution Pension Scheme

· Salary sacrifice scheme

· EVH salary, (Grade 7 – PA22 to PA25), pro-rata for part-time roles

Flexible working practices including flexi time system and hybrid working model

· Continuous personal development and training

· Community based Housing Association

· A well-being-focused office featuring free fruit for all staff, flu vaccination programme, a comfortable lunch lounge, and a small fitness room with gym equipment.

About the Role

We are looking a new post of ICT Officer to join our Finance and Corporate Services Team. Reporting to the Head of Corporate Services, you will lead and support key areas of our digital transformation programme, including the migration to SharePoint and a cloud-based server environment. You will work closely with our external ICT managed service provider to plan and deliver improvements while minimising disruption to staff and services.

This is an opportunity to play a leading role in the next stage of Cernach Housing Association’s digital development. We have a range of software currently in place, and have continuously held Cyber Essentials Plus certification for the past three years. You will combine hands-on technical support with project delivery, cyber-security awareness, staff training and effective management of external ICT suppliers.

This is a part-time post of 14 hours per week, normally worked across two days between Monday and Friday. Working pattern will be agreed with the successful applicant when the post is offered. At least 50% of the postholder’s weekly hours must be worked in our Drumchapel office, with regular travel to and from the office required. Occasional work outside normal working hours may also be necessary.

Fixed-term status

This post is offered on a fixed-term basis until 30 November 2028. It has been established for a defined period to support the Association’s ICT requirements and digital transformation programme and to gauge the ongoing ICT requirements of the business.

The successful applicant’s employment under this contract will end on the stated date. Applicants should therefore apply on the understanding that there is no guarantee or expectation that the post will be extended or made permanent. Any extension would depend on the Association’s requirements at that time and would be confirmed separately in writing.

The successful applicant will have the statutory employment rights and contractual benefits applicable to fixed-term employees throughout their employment. The ending of the fixed-term contract will be managed in accordance with applicable employment law and a fair process.

About you

You will be an experienced ICT professional who enjoys solving problems, improving systems and helping colleagues get the best from technology. You will be confident providing day-to-day ICT support while also taking responsibility for projects and system improvements.

You will have experience of Microsoft 365 and working with external ICT providers and suppliers, together with a good understanding of cyber security and information security. You will also be comfortable explaining technical matters in plain language, providing staff training and producing straightforward user guidance.

Experience of SharePoint, cloud-based systems, Cyber Essentials Plus or working within housing, the public sector or another regulated environment would be welcome, although these are desirable rather than essential requirements.

Above all, you will be organised, approachable and customer-focused, able to work collaboratively within a small team and keen to contribute to change, innovation and continuous improvement.

Inclusive Employer

Cernach Housing Association is an equal opportunities and Disability Confident Employer. Disabled applicants who meet the minimum essential requirements and choose to participate in the Disability Confident interview scheme will be offered an interview. We welcome applications from all sections of the community and will make reasonable adjustments throughout the recruitment process. Application information can be provided in alternative formats on request.

Help shape our voice, strengthen our profile and make sure our communications have impact.

We are an equal opportunities employer and we’re open on both professional and work experience. We want to build a diverse team, so would positively encourage applications from all candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, pregnancy or maternity.

Who we are

The Scottish Legal Complaints Commission (SLCC) is the independent body responsible for handling complaints about lawyers in Scotland. We play an important role in Scotland’s legal services sector, helping to resolve complaints and driving improvement in how legal services are delivered.

Clear, accessible and effective communication is central to that work. We communicate with a wide range of audiences, from consumers and legal professionals to stakeholders, the media and the wider public, and we want our communications to be engaging, inclusive and easy to understand.

The role

We’re looking for an experienced Communications Manager to lead our strategic communications and help shape how we tell our story.

This is a varied and influential role, combining strategic thinking with hands-on delivery. You’ll develop and deliver our communications strategy, strengthen our organisational narrative and ensure our communications are clear, consistent, accessible and focused on the needs of our audiences.

You’ll work across the organisation, providing trusted communications advice to senior colleagues and our Board, helping us manage our reputation and ensuring our work, priorities and impact are communicated effectively.

This is a role for someone who can see the bigger picture, turn strategy into action and isn’t afraid to get stuck into the delivery too.

What you’ll be doing

As our Communications Manager, you’ll:

• develop and deliver our communications strategy, ensuring it supports our wider organisational objectives
• shape and maintain a clear and consistent organisational voice and narrative
• provide strategic communications advice to senior colleagues and the Board
• lead communications planning for key organisational priorities, projects and campaigns
• lead the development of corporate publications, including annual reports and other key publications
• oversee media relations, including press releases, public statements and responses to media enquiries
• create and oversee clear, engaging content for a range of audiences and channels
• help ensure our website and digital communications are current, accessible and user-focused
• champion plain English, accessibility and inclusive communications
• support effective communication with stakeholders and wider audiences
• manage relationships with external communications, design and digital suppliers
• monitor the effectiveness of our communications and use insight to continually improve our approach.

What we’re looking for

We’re looking for someone who can combine strong communications expertise with strategic thinking, sound judgement and excellent writing skills.

You’ll be able to take complex information and turn it into clear, accessible and engaging communications, adapting your approach for different audiences and channels.

You’ll bring:

• experience of developing and delivering effective communications strategies
• excellent writing, editing and proofreading skills
• sound judgement when dealing with reputation, messaging and sensitive communications
• confidence in advising and constructively challenging senior colleagues
• experience of corporate and external communications
• an understanding of media relations and reputation management
• a strong commitment to plain English and accessible communication
• excellent planning and organisational skills, with the ability to manage competing priorities and deadlines
• strong relationship-building and influencing skills
• a creative and proactive approach, with a willingness to challenge how things have always been done and look for better ways of communicating.

Most importantly, you’ll understand that good communication isn’t simply about getting information out.

It’s about understanding your audience and making sure what we say is clear, useful and has impact.

Why join us?

This is an opportunity to play a key role in shaping how the SLCC communicates.

You’ll have the scope to bring ideas, influence our approach and help us build a strong, consistent and trusted organisational voice. You’ll also be close enough to the work to bring that strategy to life and see the difference effective communication can make.

If you enjoy combining strategy, creativity and practical delivery, we’d love to hear from you.

Where and how you’ll work

We support hybrid and flexible working, giving you flexibility while making sure you have plenty of opportunity to connect and collaborate with colleagues.

You’ll spend at least one-third of your working time each quarter in our Edinburgh office, which for a full-time colleague will usually work out at around two days a week. There may also be occasional meetings or events where you’ll need to attend in person.

We know starting a new job is easier when you have the right support around you, so you’ll spend more time in the office during your induction while you get to know the SLCC, your colleagues and your new role.

This is a full-time role of 35 hours over five days, with flexibility to consider 28 hours over 4 days.

We also offer a flexitime scheme. When working from home, you can work between 6am and 10pm, and on office days between 7am and 7pm, giving you flexibility around how you structure your working day.

What we offer

As well as flexible and hybrid working, you’ll receive:

• 42 days’ paid holiday, including public holidays
• Group Self-Invested Personal Pension
• company sick pay
• life assurance
• cycle to work and travel loan schemes
• volunteer days
• confidential employee assistance programme
• opportunities for learning and development
• staff charity and social activities
• a staff-led Wellbeing and Inclusion Group.

We pride ourselves on providing a supportive and enjoyable place to work. In our most recent staff survey, 97% of colleagues said they have a good working relationship with their colleagues.

Fife Women’s Aid are looking for an additional full-time member of staff to increase the capacity of our existing MARAC team, working with women experiencing domestic abuse who are at high levels of risk.

If you want to help make a difference in the lives of women, children and young people with experience of domestic abuse, have direct experience of providing one to one person-centred support, an understanding of the causes and impacts of domestic abuse along with good interpersonal skills then you may be the person we are looking for. Applicants will have at least 2 years’ experience of working in a support or advocacy role. The MARAC team is a small supportive team with a wealth of experience to share with new workers. Training will also be provided for the successful candidates.

The successful applicant(s) will have at least SVQ Level III or equivalent level of qualification in social care or other relevant subject, or equivalent experience and willingness to work towards a qualification.

Please join us for an online session to find out more about FWA MARAC service. This will be at 6.30pm on Monday 16th November. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the post, please contact Claire Rigby, Team Manager at claire.rigby@fifewomensaid.org.uk.

A fantastic opportunity to join Children First in East Ayrshire

Children First’s ambition is for every child in Scotland to be safe, loved and well with their family. As a charity we offer emotional, practical, and financial support to help families put children first and campaign to uphold the rights of every child.

Our service is continuing to grow as we further embed Family Group Decision Making at the heart of our practice with families in East Ayrshire. We are looking for Project Workers who will build meaningful relationships with children, young people, parents, and their wider family networks, creating a safe and supportive space for everyone to be heard.

Are you passionate about empowering families to find their own solutions and make plans that keep children safe and connected to those who matter most?

Would you like to engage wider family networks, facilitate meaningful discussions, and support families to work together during difficult times?

Do you have experience supporting children and their families through difficult times whilst encouraging them to take an active part in decisions that affect their lives?

The role will focus on helping families overcome barriers, strengthen relationships, connect with community resources and maintain progress towards agreed family plans. The post holder will promote family-led solutions, build resilience and support families to safely care for and nurture their children within their own family and community networks.

This is a relationship-based role where listening, curiosity, compassion and belief in families are as important as practical support. You will draw on family-led planning and strengths-based approaches reflected in FGDM practice and Children First's wider family support model.

What kind of people are we looking for?

• have experience of keeping children safe in their own families
• are fiercely passionate about children’s rights
• thinks it’s a privilege to work with and on behalf of children and families and,
• are kind and will bring their whole selves to the job: heart and mind

What kind of team member will you be?

Knowing our ambition for children, you will be someone who is:

• resilient, skilled and knowledgeable who wants to transform children’s lives
• determined to support children to stay safely with their own family
• big hearted and courageous
• able to build strong relationships and to manage the tricky conversations
• is compassionate and understanding of trauma
• a cool head and clear minded at times of pressure
• inspiring colleagues and teams to be even better
• an amazing ambassador for children and Children First

Above all else, the most important thing to us is that you are someone who will do the right thing for children and their families at every turn.

At Children First, we are committed to building a diverse and inclusive team that reflects communities across Scotland. Guided by our values, With Love, With Purpose, With Strength, we strive to create a culture where everyone feels valued, respected, and supported to thrive. We actively work to remove barriers to inclusion and promote equity in all aspects of our work. We warmly welcome applications from people of all backgrounds, especially those from marginalised communities, and are dedicated to ensuring a fair and supportive recruitment process.

Base

You will be based with our East Ayrshire FGDM team, co located in the HSCP, Kilmarnock/Cumnock.

Salary, Conditions, Pension

We will offer you a competitive salary, generous annual leave entitlement (40 days inclusive of 9 public holidays). We have additional benefits such as a cash back health plan, cycle to work scheme, and option to join a Credit Union.

Further Information

We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values. If you would like to discuss any aspect of the role before applying, please contact: rosemary.mccabe@childrenfirst.org.uk

A fantastic opportunity to join Children First

Children First’s ambition is for every child in Scotland to be safe, loved and well with their family. As a charity we offer emotional, practical, and financial support to help families put children first and campaign to uphold the rights of every child.

We are looking for a full time Family Group Decision Making Coordinator to join our team in East Ayrshire. As a Coordinator you will work with children and families of all ages and at different stages of risk and need.

Family Group Decision Making is working with family groups in a strengths-based way to support them to create Family Plans, keeping children safe and at home within their family networks.

This is an exciting opportunity for anyone interested in Family Group Decision Making, restorative and strengths-based approaches to working with families, and has experience of working with children where there are safeguarding or wellbeing concerns.

Children First are determined that the full incorporation of the UNCRC means that children will have their rights respected in all areas of their lives and will have a real say in the way they are supported. If you share this determination, we would love to hear from you.

What kind of people are we looking for?

• have experience of keeping children safe in their own families
• are fiercely passionate about children’s rights
• thinks it’s a privilege to work with and on behalf of children and families and,
• are kind and will bring their whole selves to the job: heart and mind

What kind of team member will you be?

Knowing our ambition for children, you will be someone who is:

• resilient, skilled and knowledgeable who wants to transform children’s lives
• determined to support children to stay safely with their own family
• big hearted and courageous
• able to build strong relationships and to manage the tricky conversations
• is compassionate and understanding of trauma
• a cool head and clear minded at times of pressure
• inspiring colleagues and teams to be even better
• an amazing ambassador for children and Children First

Above all else, the most important thing to us is that you are someone who will do the right thing for children and their families at every turn.

At Children First, we are committed to building a diverse and inclusive team that reflects communities across Scotland. Guided by our values, With Love, With Purpose, With Strength, we strive to create a culture where everyone feels valued, respected, and supported to thrive. We actively work to remove barriers to inclusion and promote equity in all aspects of our work. We warmly welcome applications from people of all backgrounds, especially those from marginalised communities, and are dedicated to ensuring a fair and supportive recruitment process.

Base

You will be based with our East Ayrshire FGDM team, co located in the HSCP, Kilmarnock/Cumnock.

Salary, Conditions, Pension

We will offer you a competitive salary, generous annual leave entitlement (40 days inclusive of 9 public holidays). We have additional benefits such as a cash back health plan, cycle to work scheme, and option to join a Credit Union.

Further Information

We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values. If you would like to discuss any aspect of the role before applying, please contact: rosemary.mccabe@childrenfirst.org.uk

The postholder will be expected to operate in line with our values which are: justice, equity, trust, collaboration and compassion.

Overview

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of justice, equity, trust, collaboration and compassion are at the heart of everything we do and underpin all aspects of our work.

About this role

The Project Lead will play a key role in supporting the Regional Coordinator / Service Manager with the day-to-day management, coordination and delivery of the OPFS local service.

The postholder will provide operational leadership and support to the service team, helping to ensure high-quality, person-centred and effective support is provided to single parents, children and families.

The Project Lead will support the delivery of the Whole Family Support Third Sector Delivery Fund, working alongside families to address the issues that matter most to them and contributing to improved outcomes for parents, children and families.

Working within the My Life and Me framework, they will support a strengths-based, trauma-informed and whole-family approach. They will help ensure families receive coordinated support based on their individual circumstances, strengths, priorities and aspirations.

The Project Lead will support staff practice, workforce development, quality assurance, performance monitoring and service improvement. They will work closely with colleagues and partners to develop effective pathways and ensure families can access the appropriate support from OPFS and other services.

The postholder will provide day-to-day supervision, guidance and support to staff and relevant colleagues as delegated and will deputise for the Regional Coordinator / Service Manager when required.

The role will contribute to the development of local whole-family support approaches and to the wider OPFS ambition that families experience a “no wrong door” approach, where they can access coordinated support without having to repeatedly tell their story.

Working within the My Life and Me framework, the postholder will provide operational leadership, support and supervision to staff, ensure high-quality service delivery and undertake quality assurance activities.