Jobs in Glenrothes West and Kinglassie, Fife

Ensure Our Customers Voice is Heard and Supported through Engagement and Participation Opportunities.

At Kingdom Group, we’re growing thoughtfully to meet the needs of our customers and communities while ensuring we remain a trusted, accountable organisation. The work we do has never been more important, and supporting our customers is at the heart of delivering our vision of Great Homes, Services, People, and Communities.

We’re looking for a Customer Experience Officer to play a key role in delivering customer engagement activities promoting customer voice and impact across services. This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.

The Role

As Customer Experience Officer, you’ll:

• Work as part of the Customer Experience Team to ensure our customers are at the heart of our business.
• Deliver engagement opportunities that reflect the diverse voices of our communities
• Encourage and support customers to engage in tenant participation, lead community and tenant groups, and collaborate with internal and external stakeholders to strengthen local involvement.
• Facilitate effective communication to ensure tenants’ views and priorities are heard
• Confidence and ability to manage conflict situations both face to face and in writing
• You will strive to exceed customer expectations and increase customer satisfaction rates while ensuring difficult conversations are handled with empathy and professionalism.

Why Join Kingdom Group?

At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.

Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.

What We Offer

Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.

About You

We’re looking for someone who:

• A relevant qualification at SVQ3 (or equivalent) in a relevant subject
• Experience in engagement, community development or housing
• Experience of working in a customer facing environment, dealing with varying customer demands
• Knowledge of dealing with and responding to complex complaints
• Ability to coordinate tenant panels and forums, supporting decision making and service improvements
• The ability to confidently engage with internal and external stakeholders

Fife Women’s Aid are looking to recruit a part-time support worker to join our Women’s Support Team.

As a service, we are expanding our capacity to better meet the needs of women who have experienced domestic abuse. Candidates should have good communication skills and a passion for supporting recovery from domestic abuse.

The successful applicants will have at least SVQ Level III or equivalent level of qualification in health and social care or other relevant subject, or a willingness to work towards a qualification.

The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work on their own as well as part of a team. An ability to cover on-call is an advantage (additional payments are made for this role).

Please join us for an online session to find out more about FWA women’s services. This will be at 6.30pm on Tuesday 20th January 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

If you would like further information about the post, please contact Gill Birtley, Team Manager, at gill.birtley@fifewomensaid.org.uk to arrange a call.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

Are you passionate about supporting recovery from domestic abuse? Fife Women’s Aid are looking for a full-time Team Manager to join our supportive management team.

The successful applicant will have at least SVQ Level IV or equivalent level of qualification in management or other relevant subject, or equivalent experience and willingness to work towards a qualification.

You will be able to demonstrate a high degree of motivation, the ability to support and lead staff, a knowledge base of trauma-informed practice and the ability to work effectively as part of a team.

An ability to cover on-call is an advantage (additional payments are made for this role).

Please join us for an online session to find out more about Fife Women’s Aid services and the Team Manager role. This will be at 6.30pm on Monday 2nd February 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the post, please contact Kate McCormack, CEO at kate.mccormack@fifewomensaid.org.uk.

Fife Women’s Aid are looking to recruit a part-time member of staff to provide advice, advocacy, support and services to children, young people and families who have experienced domestic abuse. Applicants should have experience of providing support in a relevant social care setting.

The successful applicants will have at least SVQ Level III or equivalent level of qualification in childcare or other relevant subject, or equivalent experience and willingness to work towards a qualification.

The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work as part of a team as well as flexible hours to suit the needs of families. An ability to cover on-call is an advantage (additional payments are made for this role).

Please join us for an online session to find out more about FWA children, young people and family support services. This will be at 6.30pm on Monday 17th November 2025. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the post, please contact Gill Birtley, Team Manager, at gill.birtley@fifewomensaid.org.uk.

Fife Women’s Aid are delighted to have developed Housing First for women experiencing domestic abuse and are looking to recruit a full-time support worker for this service.

The role will involve providing ongoing flexible support to women in their own accommodation, with a focus on harm reduction and tenancy sustainment within the community. The service will work in accordance with the Housing First principles and will enhance our existing service provision for women who have experienced domestic abuse.

Applicants should have good communication skills and a passion for supporting recovery from domestic abuse.

The successful applicant will have at least SVQ Level III or equivalent level of qualification in health and social care or other relevant subject, or a willingness to work towards a qualification.

The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work on their own as well as part of a team.

Please join us for an online session to find out more about FWA women’s services. This will be at 6.30pm on Tuesday 6th January 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the post, please contact Claire Rigby at claire.rigby@fifewomensaid.org.uk to arrange a time for a call.

Fife Women’s Aid are looking for a full-time member of staff to join our existing MARAC team, working with women experiencing domestic abuse who are at high levels of risk.

If you want to help make a difference in the lives of women, children and young people with experience of domestic abuse, have direct experience of providing one to one person-centred support, an understanding of the causes and impacts of domestic abuse along with good interpersonal skills then you may be the person we are looking for.

Applicants will have at least 2 years’ experience of working in a support or advocacy role. The MARAC team is a small supportive team with a wealth of experience to share with new workers. Training will also be provided for the successful candidates.

The successful applicant(s) will have at least SVQ Level III or equivalent level of qualification in social care or other relevant subject, or equivalent experience and willingness to work towards a qualification.

Please join us for an online session to find out more about FWA MARAC service. This will be at 6.30pm on Monday 5th January 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

Fife Women’s Aid are looking for a Housing Management Worker to join our team looking after refuge accommodation and ensuring it is presented to a high standard. Candidates should be willing to work as part of a team and be flexible in their approach.

Please join us for an online session to find out more about FWA housing management services. This will be at 6.30pm on Wednesday 21st January 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the post, please contact Sheila Chappell, Business Manager on 07714 609389.

Fife Women’s Aid are looking to recruit a full-time member of staff to provide advice, advocacy, support and services to children, young people and families who have experienced domestic abuse. Applicants should have experience of providing support in a relevant social care setting.

The successful applicants will have at least SVQ Level III or equivalent level of qualification in childcare or other relevant subject, or equivalent experience and willingness to work towards a qualification.

The successful applicant will be able to demonstrate a high degree of motivation and have the ability to work as part of a team as well as flexible hours to suit the needs of families. An ability to cover on-call is an advantage (additional payments are made for this role).

Please join us for an online session to find out more about FWA children, young people and family support services. This will be at 6.30pm on Tuesday 6th January 2026. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

Fife Women’s Aid is a feminist organisation and strives to be a supportive and empowering employer offering competitive terms and conditions.

Membership of Protection of Vulnerable Groups (PVG) Scheme is a requirement for this post.

If you would like further information about the posts, please contact Cheryl Horn, Team Manager, at cheryl.horn@fifewomensaid.org.uk