Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With
history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties:
Homes are our purpose, service and sustainability is our priority.
We have an excellent opportunity for an experienced highly motivated individual to join our Tenancy Team in the post
of Services Officer. As Services Officer you will take charge of processing tenancy management requests, handle
rent collection and recovery and support the wider team in the delivery of all tenancy services functions.
The successful candidate will have a relevant housing qualification and/or relevant experience, have a high degree of
accuracy and attention to detail, be performance driven, excellent communication and multi-tasking skills, and
demonstrate a high level of customer service.
A summary of key tasks include:
- Responsibility for all tenancy frontline services, within delegated authority levels
- Processing tenancy
management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with
policy/procedures
- Implementing rent collection/recovery procedures to preparation of compliance
sheets/NOPFROP
- Liaising with Sheriff Officers and attending tenancy recovery
- Liaising with
tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB
etc)
- Supporting the Services Team in the delivery of all tenancy service functions including anti-social
behaviour, managing tenancy terminations, housing allocations and tenancy sign ups.
- Participation in
reporting and contribution to ARC and other corporate returns and publications.
- Supporting the delivery
of Corporate Plan and Team initiatives and representing the Association at Events.
In return, GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays
- Flexible working practices including flexi time, home
working, enhanced occupational maternity, paternity and shared parental leave
- Defined contribution
pension scheme
- Ongoing professional development & training opportunities
- Cycle to work
scheme
- Specific GWHA benefits including; annual service commitment award, long service award and
additional festive leave
- Death in Service Benefit
Post subject to satisfactory Disclosure Check.