Glasgow West Housing Association
Glasgow West Housing Association

Charity registered in Scotland SC001667

With over 2000 tenants, residential and commercial owners now receiving services and with 40 years local experience, GWHA is a respected community controlled, charitable housing services provider in the West End of Glasgow.

Closed vacancies
This vacancy has now closed

Senior Technical Officer

  • Full time
  • £46,728 – £50,556
  • Glasgow (On site)
  • Closing 17th April 2024

We are pleased to invite applications for the above positions within the Technical Team in support of our ambitious procurement and investment plans across component replacement, Major Repairs, and Cyclical Maintenance, to deliver robust asset management, SHQS compliance, net-zero initiatives, and towards enhancing resident service satisfaction and improving neighbourhoods.

The successful candidates will have a relevant professional qualification, skills, and experience to actively shape and lead the delivery of projects from business case, stakeholder engagement, through to pre and post contract administration. You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. As a key part of the wider GWHA team in delivery of our Corporate Plan objectives we look forward to reviewing applications from candidates that can make a difference in the following areas:

  1. Preparing procurement business cases in compliance with GWHA’s procurement strategy, ensuring timely preparation of work specifications and tenders, and contributing to tender evaluations.
  2. Development of relevant consultant appointment service level agreements, appointment documentation and rolling performance monitoring / management.
  3. Delivering a range of planned / ad-hoc major works / common repair, and investment initiatives including cyclical, SHQS & EESSH compliance projects, and ad-hoc component replacement as directed.
  4. Property inspections / reporting, to assess compliance with SHQS / EESSH, to inform investment strategy.
  5. Sound awareness / understanding of Health & Safety compliance requirements in relation to Asset Management / Technical services.
  6. Monitoring service satisfaction, mitigating complaints.
  7. Effective day to day operational communication with internal and external stakeholders.

In return, GWHA offer generous EVH Terms and Conditions including:

  • 25 days annual leave and 15 public holidays
  • defined contribution pension scheme
  • Death in Service Benefit
  • Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
  • Cycle to work scheme
  • Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
  • Professional development & training opportunities
Shortlist
This vacancy has now closed

Technical Administrator

  • Full time
  • £23,362 – £30,495
  • Glasgow (On site)
  • Closing 8th April 2024

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are pleased to invite applications for the above position within our Technical Team.

The successful candidate will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.

You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:

1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.

2. Administrative experience, record keeping, communication to support our operational priorities.

3. An awareness of Health & Safety compliance in relation to Asset Management.

4. Monitoring service satisfaction, mitigating complaints.

5. Effective day to day operational communication with internal and external stakeholders.

Shortlist
This vacancy has now closed

Factoring Administrator

  • Full time
  • £27,440 – £30,495
  • Glasgow (On site)
  • Closing 8th April 2024

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are pleased to invite applications for the above position within our Factoring Team.

The successful candidates will actively support the delivery of day to day Factoring Services, Health & Safety administration, and our ambitious Investment initiatives. You will have keen attention to detail, with a focus on effective building effective relationships with our service users and other stakeholders; with flexibility to reflect organisational priorities, change, and our 2028 vision.

You will demonstrate, excellent communication, multi-tasking, and proficient IT skills. If you would like to develop, or already have skills and/or experience in the following areas we would like to hear from you:

1. Frontline Customer Service experience, supporting residents accessing our Factoring and Investment works.

2. Administrative experience, record keeping, communication to support our operational priorities.

3. An awareness of Health & Safety compliance in relation to Asset Management.

4. Monitoring service satisfaction, mitigating complaints.

5. Effective day to day operational communication with internal and external stakeholders.

Shortlist
This vacancy has now closed

Services Assistant (Welfare Rights)

  • Part time
  • £27,440 – £30,495 pro-rata
  • Glasgow
  • Closing 19th February 2024

The Services Assistant (Welfare Rights) is the first point of contact for enquiries relating to welfare benefits, assisting in providing advice and interventions on behalf of GWHA customers, contributing to the sustainment of new and ongoing tenancies and liaising with external agencies as appropriate in relation to benefit claims.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), welfare rights experience (advice and claims), excellent planning and organisational skills and proficient IT skills. Experience of AdvicePro would be advantageous.

For this post, the working hours can be flexible, however must include a Wednesday.

Please indicate on your application form your preferred working pattern.

Shortlist
This vacancy has now closed

Services Assistant

  • Full time
  • £27,440 – £30,495
  • Glasgow
  • Closing 14th February 2024

The Services Assistants are responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, supporting completion of housing applications, arranging, and attending home visits and initial front line complaint resolution.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

Experience in a similar role would be advantageous as would completion of CIH (Chartered Institute of Housing) Level 3 but this is not essential. Where no formal qualification is held, as part of your professional development, GWHA will support you to complete a relevant Housing qualification so a willingness to work towards this will be required!

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help progress your career in housing!

Shortlist
This vacancy has now closed

Services Administrator

  • Full time or Part time
  • £23,362 – £26,419
  • Glasgow
  • Closing 14th February 2024

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

With one of our key priorities focusing on service excellence for 2024, we recently launched our new Front-Line Services Team, set up to enhance the customer service experience and support the delivery of our new response repairs service.

Due to recent internal promotions and plans to expand the new front-line services team, we have a number of exciting opportunities available within our Services Team.

The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.

As part of your professional development, GWHA will support you to complete a relevant Housing Qualification so a willingness to work towards this will be required!

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!

Shortlist
This vacancy has now closed

HR Admnistrator

  • Full time or Part time
  • £27,440 – £30,495
  • Glasgow
  • Closing 15th January 2024

An exciting opportunity has arisen for an enthusiastic, high performing and motivated individual to join our Governance and HR Team, supporting with HR administration; providing enhanced customer service and responsive HR support.

The ideal candidate will have a minimum of 3 x SCQF Level 5s, an understanding of HR best practice and Employment Law, excellent administration skills and robust ICT skills, specifically with excel.

Joining a small team, your key responsibilities will include:

1. Administrator for GWHA Time and Attendance/ HR information system ensuring compliance and troubleshooting as required.

2. First point of contact for general HR queries for employees.

3. Support Payroll function by providing timely reports and relevant updates.

4. Lead the development and maintenance of the internal HR and Wellbeing intranet pages; promoting relevant policies and wellbeing initiatives as required.

5. Responsible for staff communications via staff intranet.

6. Maintain personnel records.

7. Support recruitment and selection administration.

8. Manage starters/leavers administration.

9. Maintain attendance and absence management records and reports

For the right person, this role can offer flexibility with working hours and we can offer this role on a full- or part-time basis. We require a minimum of 21 hours, which must include a Friday. Please indicate on your application your preference for working hours. Hybrid working will also be considered for this role.

In return, GWHA offer generous EVH Terms and Conditions including:

  • 25 days annual leave and 15 public holidays
  • defined contribution pension scheme
  • Death in Service Benefit
  • Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
  • Cycle to work scheme
  • Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
  • Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

Shortlist
This vacancy has now closed

Services Officer

  • Full time
  • £31,518 – £34,456
  • Glasgow
  • Closing 22nd November 2023

We are looking for a highly motivated individual to provide enhanced customer service, supporting tenants to maintain their tenancies and sign posting to external support agencies where required.

The ideal candidate will posses a minimum Chartered Institute of Housing Level 3 qualification, with experience of tenancy management including rent collection and management, assignation, succession and housing allocations. Experience of working in a fast paced, RSL environment and knowledge of housing management database (Homemaster) would be desirable.

KEY TASKS:

1. Responsibility for all tenancy frontline services, within delegated authority levels

2. Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures

3. Managing tenancy terminations, housing allocations and tenancy sign-ups.

4. Implementing rent collection/recovery procedures to preparation of compliance sheets/NOPFROP

5. Liaising with Sheriff Officers and attending tenancy recovery

6. Liaising with tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB etc)

7. Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour

8. Participation in reporting and contribution to ARC and other corporate returns and publications

ost subject to satisfactory Disclosure Check

GWHA offer generous EVH Terms and Conditions including:

25 days annual leave and 15 public holidays

defined contribution pension scheme

flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave

cycle to work scheme

a GWHA annual service commitment award with a further long service award on completion of 5 years service

additional GWHA festive leave

ongoing continuous professional development opportunities

Shortlist
This vacancy has now closed

Team Leader

  • Full time
  • £36,860 – £40,475
  • Glasgow
  • Closing 20th November 2023

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We are looking for a high performing individual to lead a generic administration team responsible for the delivery of front-line and enhanced customer services, with responsibility for leading the provision of excellent quality advice, information and support to residents and the community and driving a positive team culture.

The ideal candidate will be further educated to SCQF Level 8 or above and/or will have relevant experience in a housing management role, specifically tenancy sustainment, void management, allocations and response repairs. The ideal candidate will also have accomplished ICT reporting skills, high degree of accuracy and attention to detail with experience of line managing a team and experience of a housing management database (ideally Homemaster).

Key Tasks:

1. Mentoring, coaching and direct supervision of team members to provide excellent quality information and advice on matters including: housing options and allocations, and tenancy compliance, sustainment and repairs.

2. Effective performance management of team members to ensure the successful delivery and achievement of operational and performance standards.

3. Overseeing void management procedures, including chairing weekly void meetings.

4. Ensuring the effective allocation of resources for timeous delivery of corporate and team objectives.

5. Supporting the team through regular planning and support sessions, team meetings and annual performance reviews.

6. Management of the administration team including reception area: switchboard, meeting rooms and incoming/outgoing mail.

7. Optimising customer service satisfaction and mitigating complaints including investigation of and response to Stage Two complex complaints, with Director approval.

8. Participation in the development and review of policies, procedures, team plans and SMART PIs to reflect high standards of performance, best practice and compliance.

Post subject to satisfactory Disclosure Check

GWHA offer generous EVH Terms and Conditions including:

  • 25 days annual leave and 15 public holidays
  • defined contribution pension scheme
  • flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
  • cycle to work scheme
  • a GWHA annual service commitment award with a further long service award on completion of 5 years service
  • additional GWHA festive leave
  • ongoing continuous professional development opportunities
Shortlist