We are looking for an experienced individual to fill an exciting role within our HROD Team.

Cairn Housing Group require a HR Assistant to provide effective coordination on a wide range of generalist HR activities, to support the HR function in delivering the service within agreed SLA’s, delivering excellent customer service as the first point of contact in HR and offer first line advice to employees and external customers on relevant policies and procedures to ensure a consistent and compliant service.

The HR Assistant plays a pivotal role in the delivery of an excellent HR support and advisory service to support the HR function in delivering the service within agreed SLA’s, in alignment with our vision, values and business requirements.

The successful applicant should have 2 years’ experience in an HR environment, preferably within a similar role and substantial experience of working in an administration-based role.

A Basic Disclosure Scotland check is required for this post.

Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.

Our Property Services Department is responsible for the Asset Management and Development functions of the association. We are seeking an experienced and highly motivated individual to provide a full administrative support to the Property Services Team. Working with the Property Services Manager, you would be responsible for implementing the annual gas & electrical safety programme for all properties, maintaining good records for compliance and be the first point of contact for tenant queries in relation to both major repair and cyclical maintenance contracts.

You will be based in our registered office, 423 London Road, but we also operate a hybrid model of working (a mixture of home and office working) together with a Flexible First approach.

You will be responsible to the Property Services Manager (Assets) who along with other members of the Property Services team will provide support during the period of training and when carrying out the role.

You will work with other members of the Property Services team to ensure delivery of a first-class service. Experience in providing front-line services to customers and a housing management background would be advantageous but not essential as full training will be given.

The ideal candidate will have excellent communication and customer service skills, be prepared to put the customer first and go the extra mile. You will have the ability to work as part of a team and on your own initiative as well as the ability to prioritise your workload.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As an Project Assistant, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays pro-rata. There are an additional 4 days leave through our Hybrid and Flexible First Working Policy pro-rata.

A Basic Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.

Glasgow Care & Repair is a city wide service managed by Southside Housing Association. These posts offer an opportunity to be part of a highly motivated, forward thinking team making a positive difference to people’s lives.

We wish to recruit full time and part time Client Service Advisors to our growing team as we continue to develop and deliver services to a wider range of customers.

The service provides general advice, information and support to older people and people with disabilities living throughout Glasgow. The Client Service Advisor will be the first point of contact for clients, carers and professional agencies, arrange appointments for the Handypersons to visit service users and make referrals to the Care and Repair Technical Advisors as well as recording and updating information systems.

The successful applicants will be passionate about delivering excellent customer service, have a professional telephone manner and have experience of working in a busy environment in a customer focused / service role. Applicants will have a SVQ Level 3 / HNC in Business Administration or equivalent qualification or qualified by significant relevant experience.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We have an excellent opportunity for an experienced highly motivated individual to join our Tenancy Team in the post of Services Officer. As Services Officer you will take charge of processing tenancy management requests, handle rent collection and recovery and support the wider team in the delivery of all tenancy services functions.

The successful candidate will have a relevant housing qualification and/or relevant experience, have a high degree of accuracy and attention to detail, be performance driven, excellent communication and multi-tasking skills, and demonstrate a high level of customer service.

A summary of key tasks include:

1. Responsibility for all tenancy frontline services, within delegated authority levels
2. Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures
3. Implementing rent collection/recovery procedures to preparation of compliance sheets/NOPFROP
4. Liaising with Sheriff Officers and attending tenancy recovery
5. Liaising with tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB etc)
6. Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour, managing tenancy terminations, housing allocations and tenancy sign ups.
7. Participation in reporting and contribution to ARC and other corporate returns and publications.
8. Supporting the delivery of Corporate Plan and Team initiatives and representing the Association at Events.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
• Defined contribution pension scheme
• Ongoing professional development & training opportunities
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Death in Service Benefit

Post subject to satisfactory Disclosure Check.