We are recruiting – come and join Scottish Families!

We are seeking a Senior National Family Support Practitioner (Job Share, 0.5 FTE) to lead the development of our national family support services and provide day-to-day management of the Scottish Families national support team, providing appropriate support, personal development review and performance management to ensure the delivery of high-quality services, the safety and well-being of the staff and effective use of resources.

The Senior National Family Support Practitioner will work together with their job share partner to manage and participate in the day-to-day operational delivery of Scottish Families national support services. Scottish Families’ innovative national family support programme ensures a positive and empowering support approach that respects and recognises individuals’ needs, and balances these with the ethos and capacity of the service. Scottish Families national support services are branded and promoted as Helpline; ‘Click & Deliver’ take-home Naloxone; one-to-one Ripple Family Support; My Family, My Rights; and Bereavement Support.

The post is based at Edward House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Hours worked will be in line with service delivery requirements, including occasional evenings and weekends when required. The post will be part of the Scottish Families’ staff team and be supervised by the Head of Programmes.

Together with their job share partner, the post-holder will line manage the national family support team; effectively manage the workflow within the national family support team, including caseloads, to ensure that family members’ support needs are met appropriately within a timely manner; directly participate in delivering national support, including scheduling and delivering virtual one-to-one structured evidence-based intervention sessions (includes delivering CRAFT; Community Reinforcement & Family Training); Helpline contact handling; and providing initial bereavement assessment and support, facilitating referrals to bereavement counselling where appropriate. The role includes overseeing the ongoing development of these services, as required, and quality assuring the work of the team by a range of means. The role also focuses on strengthening family support practice and resource development, advancing specialist skills and expertise, developing consistency of approach, and promoting information-sharing and peer support between team members.

We are seeking applicants who are educated to degree level or equivalent, with experience of direct client work, direct work with families, relationship-based practice, and group work. Applicants should have experience in identifying and managing risk; working in partnership; and the development of services; as well as knowledge of issues affecting families affected by substance use and bereavement. We are seeking an excellent listener, with the ability to support individuals from diverse demographics, and to identify and evaluate risk. Applicants must be organised and efficient with excellent written and verbal communication skills and a high degree of competence in MS Office programmes, including MS Excel. You should be available to work flexible hours, including occasional evenings and weekends

We have an exciting and rewarding opportunity to join the Phoenix Futures Scotland's Management team as Deputy Manager of our Scottish Residential Service based in Glasgow.

As a specialist addiction recovery charity and housing association, we have developed considerable expertise in the provision of residential and housing services to support our clients at all stages of their recovery. As the Deputy Manager, you will assist the Registered Manager as the strategic lead, managing and driving all areas of service delivery for the Scottish Residential Service.

About You

Are you ready to make a profound impact on people's lives? We're seeking an extraordinary person to support the success of our well established residential rehab service. Your experience should include:

• SVQ level 4 or above compliant or equivalent qualification, or completion/willingness to complete an agreed number of modules in your probationary period
• Experience of managing teams or supervising staff
• Experience of working in a residential rehab, support service or service regulated by the Care Inspectorate
• Excellent written and verbal communication skills
• Experience in supporting to manage budgets
• Actively demonstrate the values and beliefs of the organisation

Your Rewards

• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance Programme including telephone and online access

The Role

• You will be involved in ensuring the highest level of compliance with both internal and Care Inspectorate standards of care to ensure the service is always ready for inspection.
• You will support the Registered Manager to lead a multidisciplinary team to deliver outcomes agreed by the Head of Operations and in line with the Phoenix Futures and Scottish Government KPIs.
• You will find innovative ways to support people in their recovery while ensuring your service delivers evidence-based practice.
• With the support of the Registered Manager, you will be the lead in delivering a programme tailored to the Therapeutic Community model.
• Your role will require you to maintain and improve business relationships, support to manage budgets including the financial viability of the service in line with budget management policy.
• You will be responsible for the external reputation of the service and be an ambassador for the wider organisation.
• You will be a positive, innovative and motivational leader who will work collaboratively as part of the Scotland Management Team to support Phoenix Futures Scotland Residential targets. As well as being able to support and ensure occupancy targets are met and compliance with budgeting and financial policy and procedures.

The Service

Phoenix Futures’ Scottish Residential Service offers a drug and alcohol free environment with structured support for people 18 years of age or over who are looking to address their problematic drug and/or alcohol use and improve their mental health. We have been successfully supporting people to achieve long term recovery for more than 30 years in Scotland and for over 50 years across the wider UK. We offer programmes of both 3 and 6 months in length based on the need of the individual. The spacious service provides for 31 residents who are supported through the evidence-based Therapeutic Community model. The service is based in a modern, newly refurbished centre, with excellent links to the city centre and a wide range of off-site activities available through our network of partnerships.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.