This vacancy has now closed

Head of Communications

  • Full time
  • £48,167 – £58,870
  • Edinburgh/Glasgow office with options for blended working (Hybrid)
  • Closing 19th May 2024

  • Advertised from 6th May 2024
  • Hours per week: 35. Type of contract: permanent.


The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

The advice provided by the Citizens Advice network in communities in every corner of Scotland is life-changing and often live-saving. We use that unique and unparalleled insight and evidence to advocate for people and secure change.

How we tell the story of our impact and the difference we make is critical – this role is a rare opportunity to shape the prevailing public and political debates and drive forward our strategic priorities to ensure that the Citizens Advice Network remains at the centre of decision-making.

Our brand is the most trusted of any advice network in Scotland. You will protect and enhance our brand and be alert to both risk and opportunity. You will retain and build on our sector-leading media presence. We will need you to be adept at identifying the stories that need to be told, and expert in terms of cultivating the relationships and platforms we need to tell those stories effectively and persuasively.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Application notes

How to apply

To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to:

In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.

You can find all necessary forms below or on our website:

About the employer

Citizens Advice Scotland is an Equal Opportunity Employer.

The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)