Hamilton Citizens Advice Bureau (CAB) was formed over 50 years ago to provide a holistic advice service to the residents of Hamilton. As a member of the Scottish Association of Citizens Advice Bureaux network, Hamilton CAB aims to provide free, independent, impartial, and confidential advice and information to ensure that people understand their rights and responsibilities and can express their needs effectively. We campaign and influence to tackle the root cause of the problems people face and work to strengthen their rights.

Hamilton CAB currently operates from two offices in Hamilton and are supported by 18 members of staff and 31 volunteers including board members. The Bureau supports individuals with a wide range of general enquiries whilst project staff provide specialist support on topics including benefits, debt, utilities, and money matters.

The role:

We are seeking a committed and dynamic individual to serve as the Chair of our organisation.

As Chair, you will play a vital role by providing strategic leadership to the board, ensuring it fulfils its responsibilities for the governance of the organisation. You will also provide line management, support and direction to the Chief Officer, helping them to achieve the organisation’s aims and objectives; and ensures the smooth running of Hamilton CAB.

We are looking for an individual who has experience of leadership and governance. You will have a passion for the voluntary sector, strong leadership skills and an ability to drive forward positive change.

Although, not financially remunerated, the role is high profile and respected within the community and will offer a great challenge, learning and networking opportunity for the right person.

There are an average of 6 Board meetings per year to commit to as well as preparation time and regular collaboration /communications with the team and stakeholders.

The Finance and Resource Manager is an essential leadership role which ensures robust management of the organisation. Reporting to the CEO, the post holder will have executive accountability to the Board of Directors. This is a diverse role with a wide remit of responsibility. Financial management is at the core of the role, ensuring the responsible administration of £1.2 million of annual income and expenditure in line with statutory and best practice monitoring and reporting requirements.

Supported by the admin team, this role also takes responsibility for HR administration and Facilities management.

The post holder will collaborate closely with the CEO to foster and enhance a positive and supportive organisational culture. This will involve implementing strategic initiatives that promote employee engagement, inclusivity and overall wellbeing within the organisation.

We are looking for a candidate with a finance background who would welcome a role with a wider scope and opportunity to be involved in a diverse range of tasks and challenges for an ambitious and successful charity.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

As the Lead Project Officer, you will use your excellent project management skills to support the day-to-day project management of the organisation’s key national specialist services. You will be working alongside the project lead and take responsibility to identify and progress service improvement initiatives as they arise and assist with ongoing developments in coordination with the project’s funder. You will lead on continuity of project reporting and operational effectiveness.

For more information about the role, please refer to the Job Pack.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

The Manda Centre provides support to families and friends affected by trauma, loss and personal crisis.

The post holder will have excellent interpersonal and communication skills and first-class PC skills.

Experience of the Voluntary Sector is an advantage, but not essential.

Able to work flexible hours including occasional evenings.

Duties involve working within the aims of the Manda Centre and carry out administrative functions.

This is an opportunity to join an exciting support project and an organisation that is committed and passionate about making a difference.