Debt Adviser

  • Full time
  • £22,800 – £33,000
  • Alloa (On site)
  • Closing 19th April 2024


  • Advertised from 27th March 2024
  • 35 hours per week (Possible Job Share). Type of contract: Permanent Subject to Funding. Salary commensurate with experience.

Role

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt Advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We average 26-30 paid staff and 21 volunteers who provide a wide range of services across our 20 projects.

We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, free ebike loans, annual performance related salary increases, flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell annual leave.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.

This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential. Consideration will be given to highly experienced exceptional individuals with experience as Generalist Advisers who can undertake Debt Advice training.

This post specifically exists to ensure the delivery of a high quality Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our General Services Supervisor.

Application notes

An application form is available to download from the CAS Website or the Clackscab Website.

You can also obtain an application from and return all applications to CLA-HRandFinance@clackscab.casonline.org.uk. Please note that the post is subject to the disclosure of criminal history information.

Closing Date: Friday 19th April 2024

Interviews:TBC

Equality & diversity monitoring

To help Clackmannanshire Citizens Advice Bureau monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: jonny.miller@clackscab.casonline.org.uk

Scottish Charity number:SCO01839 Charity name: Clackmannanshire Citizens Advice Bureau Limited


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