An exciting opportunity has arisen to join our team of paid staff and volunteers in providing free and confidential advice to Clackmannanshire residents. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county.

We have been delivering a valuable, high-level service to the community of Clackmannanshire for nearly 60 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

The Bureau is looking for a highly motivated team player to undertake this role which will include session supervision to support our trainees and volunteers, as well as casework depending on our rota and the candidate’s experience. The ideal candidate will have experience of session supervision within a CAB, however, experienced advisers who can demonstrate effective leadership and communication skills will also be considered.

Clackmannanshire Citizens Advice Bureau typically delivers over 20 funded advice projects each year and there are likely to be exciting opportunities to train alongside and support our debt and energy advice teams.

There is a requirement to ensure that all work conforms to the bureau's systems and procedures and the Citizens Advice Quality standard. Case records must be maintained for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

All advisers are required to assist with social policy work by providing information about clients' circumstances.

This role provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.

Applicants should demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems and Microsoft Office.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee Benefits

Benefits of working with Clackmannanshire Citizens Advice Bureau are, annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company ebikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times