Background information

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire at the bureau premises and outreaches at various partner locations. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years, dealing with issues including benefits, debt, energy and housing. Last year we dealt with over 33,000 issues. We currently have 27 paid staff and 25 volunteers working to deliver the general advice service and our projects and as Board members.

All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.

We offer additional working benefits, such as 5% employer’s pension contribution, free membership of an employer health plan, annual performance related salary increases, a flexible working scheme, ability to buy and sell annual leave, an e-bike loan scheme and a retail perks scheme.

About the role

This is a new role which offers an exciting development opportunity for the right applicant. You will work as part of a dedicated team providing support to the finance and HR functions of the bureau. Working closely with the Finance and Personnel Officers you will ensure that we maintain high standards in administrative and financial processes. The Administration Officer will ensure that finance processes are accurate and that tasks are completed on time and that HR systems work effectively and staff and line managers are supported. The post holder will also assist with other resource management activities. This is an evolving role therefore responsibilities are expected to change as it develops.

We are looking for a self-motivated, conscientious individual who has attention to detail, excellent organisational skills and ability to act with confidentiality and discretion. They should be able to demonstrate relevant experience but training can be provided for a candidate with the required skills and attributes.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 27 paid staff and 15 volunteers who provide a wide range of services, across our 20 plus projects.

We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits

Benefits of working with Clackmannanshire Citizens Advice Bureau are, annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan and a retail perks scheme. Holiday entitlement for full year is 39 days leave including public holidays with the ability to buy and sell annual leave. Flexible working scheme including some home working and flexible starts finish times, however, the helpline requires cover 11.30am to 6pm.

The Citizens Advice network in Scotland has been delivering a comprehensive, enhanced support service called Help to Claim, introduced in April 2019, providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

Clackmannanshire Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (UC) Adviser and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, telephone and web chat and Video link.

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Consideration maybe given to individuals who do not meet the full requirements of the post but who could be trained in a reasonable period of time this will be offered at the entry level salary.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

About the job

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We currently have 26 paid staff and 24 volunteers who provide a wide range of services, across our 21 projects.

We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits

We offer additional working benefits, such as 5% employer’s pension contribution, free membership of an employer health plan, annual performance related salary increases, flexible working scheme including some home working and flexible starts finish times, ability to buy and sell annual leave and a retail perks scheme.

The Communication and Project Funding Coordinator will be required to work closely with the management team as well as other staff and external partners. They will have responsibility for compiling Project plans & the coordination of Project reports, alongside project workers.

The post holder will be required to organise, collate & distribute papers, attend and minute all board, staff & volunteer meetings

Working alongside the Managing director they will be required to source relevant funding streams & contribute to the applications for funding

The post holder will also prepare, coordinate & monitor all social media relating to the bureau to include our own website & press releases, in line with communications and social media policies.

There is a requirement to ensure bureau contribution to national and local social policy development activities.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

Enthusiasm, strong social awareness, good communication skills, an excellent team player with the ability to work with a wide group of people, partners and external organisations are prerequisites for this demanding & exciting position.

This post requires a multi skilled, organised individual with the ability to work independently as well as part of a close team, to maintain and increase partnership working across the network. Excellent written, oral communication skills and excellent people skills are a prerequisite.

This post also requires the successful candidate to have input at a senior level into all aspects of organisational development.

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Multiple Debts and Housing Debt advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We currently have 26 paid staff and 24 volunteers who provide a wide range of services, across our 21 projects.

We offer in additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, annual performance related salary increases,flexible working scheme including some home working and flexible starts finish times, ability to buy and sell holidays and a retail perks scheme.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.

This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential.

This post specifically exists to ensure the delivery of a high quality, Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our Training & Volunteer Development Coordinator.

The Debt Team Coordinator will head up a small team of staff and will be responsible for the day to day responsibility for the bureau debt related projects including being responsible for a high level of quality assurance within their team. Main duties also include ensuring that advice given by the team meets the quality audits for both Citizens Advice Scotland and Scottish National Standards Type iii. Will report on projects and prepare regular, accurate debt reports for the Deputy Manager & Managing Director and funders in a clear concise manner. Act as session supervisor on occasions if required.

Responsible to: Jonny Miller, Managing Director

An exciting opportunity has arisen to join our expanding team of around 26 paid and 22 volunteer staff to further develop services across the Forth Valley region, based at Clackmannanshire Citizens Advice Bureau. We are seeking an additional member of staff to join our expanding team. We have been delivering a valuable service to the community of Clackmannanshire for over 50 years. We have accreditation to deliver Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

We are looking for a self starting motivated individual to provide advice, assistance and representation for clients with concerns and complaints about NHS Forth Valley. The Patient Adviser will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via the national PASS website.

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities.

The Patient Adviser will work with the Citizens Advice Bureaux in the local health board area. The Patient Adviser will provide advice and information to clients who wish to give feedback or comments, or raise concerns or complaints. The Patient Adviser will support bureaux volunteers and liaise with external organisations, produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

The successful candidate will have the ability to:

• Promote and develop services
• Work with paid staff and volunteers within the five CAB offices across the Forth Valley.
• Work as Part of a team
• Build good working relationships with NHS staff, GP Surgery and associated partners
• Liaise with clients and manage their expectations
• Manage staff responsible for the project administration
• Advise, assist and represent clients in relevant areas of advice
• The ability to work with a wide range of partners and manage relationships in a non-confrontational manner is essential
• Ability to manage a caseload effectively