This vacancy has now closed

Services Administrator

  • Full time or Part time
  • £23,362 – £26,419
  • Glasgow
  • Closing 14th February 2024

  • Advertised from 24th January 2024
  • 3 x permanent, full time. 1 x Fixed Term (12 months), full time.


Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

With one of our key priorities focusing on service excellence for 2024, we recently launched our new Front-Line Services Team, set up to enhance the customer service experience and support the delivery of our new response repairs service.

Due to recent internal promotions and plans to expand the new front-line services team, we have a number of exciting opportunities available within our Services Team.

The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.

As part of your professional development, GWHA will support you to complete a relevant Housing Qualification so a willingness to work towards this will be required!

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!

Application notes

For further information and an application pack, please visit our website:

To apply, please send your application form, together with completed person specification to .

Closing Date: Wednesday 14 February 2024, 12noon

Interview Date: Friday 1 March 2024

Why work for us?

We also ask you complete and return the Equality Monitoring Form to help us to plan and deliver effective services and to meet our legal and regulatory obligations.

GWHA offer generous EVH Terms and Conditions including:

  • 25 days annual leave and 15 public holidays (pro rata for part time)
  • Defined contribution pension scheme
  • Death in Service Benefit
  • Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
  • Cycle to work scheme
  • Voluntary Health Cash Plan
  • Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
  • Professional development & training opportunities

All posts subject to satisfactory Disclosure Check.

For an informal discussion, please email in the first instance.

Promoting Equality Registered as a Scottish Charity NO. SCO01667