Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

We have an excellent opportunity for an experienced highly motivated individual to join our Tenancy Team in the post of Services Officer. As Services Officer you will take charge of processing tenancy management requests, handle rent collection and recovery and support the wider team in the delivery of all tenancy services functions.

The successful candidate will have a relevant housing qualification and/or relevant experience, have a high degree of accuracy and attention to detail, be performance driven, excellent communication and multi-tasking skills, and demonstrate a high level of customer service.

A summary of key tasks include:

1. Responsibility for all tenancy frontline services, within delegated authority levels
2. Processing tenancy management requests (joint tenancy, permission to reside, assignation, sub-lets) in accordance with policy/procedures
3. Implementing rent collection/recovery procedures to preparation of compliance sheets/NOPFROP
4. Liaising with Sheriff Officers and attending tenancy recovery
5. Liaising with tenants and other relevant agencies regarding rent collection/recovery (e.g. Trustees/CAB etc)
6. Supporting the Services Team in the delivery of all tenancy service functions including anti-social behaviour, managing tenancy terminations, housing allocations and tenancy sign ups.
7. Participation in reporting and contribution to ARC and other corporate returns and publications.
8. Supporting the delivery of Corporate Plan and Team initiatives and representing the Association at Events.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• Flexible working practices including flexi time, home working, enhanced occupational maternity, paternity and shared parental leave
• Defined contribution pension scheme
• Ongoing professional development & training opportunities
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Death in Service Benefit

Post subject to satisfactory Disclosure Check.

Govanhill Community Development Trust promotes the social, economic and environmental regeneration of Govanhill. We do this through the provision of affordable workspaces locally and a programme of community development activity. We are a wholly-owned subsidiary of Govanhill Housing Association – a community controlled Registered Social Landlord operating in the Govanhill and Merrylee areas of Glasgow. The Association owns and manages 2,800 homes and provides a Factoring Service to a further 1,400 owners. It has a substantial Development, Major Repairs and Planned Maintenance Programme and delivers wider regeneration activity in partnership with Govanhill Community Development Trust.

We are seeking a dynamic individual to support people looking for work by providing employability advice and assisting them to access opportunities for volunteering, work placements and training.

Central to the role will be support for a caseload of individuals at different stages of work readiness. Many local residents face additional barriers to work and so a flexible and creative approach will be required. As well as individual action planning, the postholders will support individuals with job search, CV building, job applications and interview techniques. They will also provide some in-work support and engage with local employers and organisations to identify opportunities. Postholders will also work with colleagues in GCDT and Govanhill Housing Association to ensure that a full package of support can be put in place for local people to improve their education, health, housing, awareness of local services and social connections. A positive, team-based approach will therefore be required with a focus on providing high quality standards of service.

This is a new role which is initially funded to end March 2026 but with the possibility of extension for two further years. The postholders will be joining a supportive and dynamic team of community-based workers who are committed to improving the quality of life for local people.

Do you have a passion for helping others? Are you customer focused with good attention to detail? Are you enthusiastic about finding the right solution for our customers when faced with challenges and changes in their homes? If so, our Customer Care Assistant role could be for you!

This post is varied and exciting, providing front-line support to our customers via telephone, email or in person at our office. You will be working within our Housing Management Team whose principal objective is to help our customers enjoy and maintain their homes.

We are a small organisation however we make a big impact in the communities where our tenants live. At Almond, we believe in finding what ‘WORKS’ for our customers and our colleagues. Our values are Work together, Open to change, Respect, Kindness and Social. If you are someone who can provide excellent customer service in alignment with our ‘WORKS’ ethos, we would love to hear from you!

Location – Our office is based in Livingston; however, we have a flexible approach to our working arrangements in line with role requirements and our hybrid working policy. For more information on our Hybrid Working Policy, and our 9-day fortnight trial, please email enquiries@almondha.org.uk.

What will we offer you?

We offer a 36-hour working week over Monday to Friday. (Currently with a 9-day fortnight trial in place, where every other Friday is a rest-day)

We actively promote a healthy work/life balance. We have access to online Health and Wellbeing services and to help promote a healthy lifestyle, we also contribute to your gym membership.

Our pension scheme is active from the day you join us, and we contribute 10% towards it.

Join our Community Investment team as we continue to make a difference in the lives of individuals and families. This key role is available due to maternity leave and plays a big part in driving community events and services.

We're looking for an enthusiastic and motivated individual to help support our mission and contribute to the success of Barrhead Housing. If you're passionate about community work and excited by this role—even if you don't tick every box—tell us what you bring to the table. We’d love to hear from you.