Help People Regain Financial Control

At Money Matters, we believe everyone deserves financial security, dignity and access to high-quality advice when they need it most.

We're looking for an experienced and motivated Debt Adviser to join our team and provide practical, person-centred support to individuals and families experiencing financial hardship.

Every day you'll help people manage debt, maximise income, improve financial wellbeing and build a more secure future.

About the Role

As a Debt Adviser, you will provide specialist debt advice and support to clients facing a range of financial challenges.

Your role will include:

• Providing debt advice and casework

• Supporting clients to access appropriate debt solutions

• Negotiating with creditors and debt collection agencies

• Maximising household income through welfare benefits and other financial support

• Supporting budgeting and financial capability

• Undertaking benefit entitlement checks

• Managing a varied caseload and maintaining accurate records

• Working collaboratively with colleagues and partner organisations

Help People Secure the Support They Are Entitled To

At Money Matters, we believe everyone deserves financial security, dignity and access to high-quality advice and representation when they need it most.

We're looking for an experienced and passionate Tribunal Representative to join our Financial Inclusion Team and help individuals challenge decisions, secure their rights and access vital financial support.

Every day you'll support people facing financial hardship by representing them through the appeals process and helping them achieve positive outcomes at Social Security and Disability Benefit Tribunals.

About the Role

You will provide specialist welfare rights advice, advocacy and representation to clients challenging benefit decisions.

The role will include:

• Preparing Mandatory Reconsideration requests

• Preparing appeal submissions and supporting evidence

• Representing clients at Social Security and Disability Benefit Tribunals

• Providing specialist welfare rights advice and casework

• Maximising household income through benefit entitlement and financial support

• Supporting clients to access grants and additional sources of assistance

• Managing a varied caseload and maintaining accurate records

• Working collaboratively with colleagues and partner organisations

What We're Looking For

We are looking for someone with:

• Experience providing welfare rights advice

• Experience preparing Mandatory Reconsiderations and appeals

• Experience representing clients at tribunal hearings

• Strong knowledge of Social Security Scotland and DWP benefits

• Experience supporting income maximisation

• Excellent communication, advocacy and report-writing skills

• Strong organisational and case management abilities

• A commitment to delivering excellent client-centred services

An exciting opportunity has become available to join Families Outside as our Regional Family Support Coordinator. If you are passionate about making a difference for families impacted by imprisonment and working to tackle and reduce stigma, we want to hear from you. We are looking for an enthusiastic and motivated Regional Family Support Coordinator (RFSC) to support and promote the work of Families Outside in Edinburgh & the Lothians.

Role Summary:

• Hours: 28 hours per week

• Contract: 2-year fixed term contract (renewal subject to funding)

• Starting salary: Families Outside Scale Points 29-34 and updated annually subject to appraisal and where funds allow. Starting salary £29,467 pro rata (0.8FTE)

• Probation period: A probationary period of 6 months will apply.

• Location: Based in Edinburgh, with some work in the Lothians

Staff Benefits:

• 25 flexible leave days plus 10 public holidays (pro rata)

• 4% matched contribution workplace pension scheme

• Hybrid & flexible working

• Employee Assistance Programme (Health Assured)

• Cycle to Work Scheme

• Laptop and mobile phone for all staff

The Role:

At Families Outside, we're the only national charity in Scotland working solely to support families affected by imprisonment.

Joining the East of Scotland regional team, within our national Family Support Team, the Regional Family Support Coordinator will support people living in the Edinburgh and Lothians area who have a family member in prison. They will:

• Support families at home and in their community via 1:1, family, and/or peer support

• Work closely with key professionals including prison staff and prison visitors centre staff to provide advice, information, and guidance on a range of issues

• Raise awareness with key professionals within the local community about the impact of imprisonment and our work to improve outcomes for families

• Work closely with HMP Edinburgh, contributing to meetings and events that support the rights of children and families affected by imprisonment

About You:

We are looking for an individual who is:

• Experienced in working with, and alongside families in a creative and flexible way

• Rights-focused in their work and all they do

• Trauma-informed and is willing to understand the impact of imprisonment upon families

• Skilled and knowledgeable in working with people to overcome challenges they face in their day-to-day life

• A confident and effective contributor to working in partnership with others to meet families’ needs.

If you are an experienced professional with social work, community work, family support, or other appropriate experience and are passionate about making a difference for families impacted by imprisonment, then we want to hear from you.

About Us

Families Outside is the only national charity in Scotland that works solely to support families affected by imprisonment. Imprisonment can often have a huge impact on the things that matter most to families: money and secure housing, safe and connected relationships at home and in the community, and the emotional health and wellbeing of families. Families Outside is dedicated to providing a range of practical, social, and emotional support to people with someone in prison that are relationship-based, prison-aware, and family-focused.

Help us make sure no family faces the impact of imprisonment alone.

The Debt and Money Advisor will contribute to the organisation’s vision of a Scotland in which single parents and their children are valued and treated equally and fairly, by supporting the delivery of various components which contribute to the Glasgow service, including high quality welfare benefits, money, and debt advice.

The Debt and Money Advisor supporting the delivering of the National Debt Service and local Welfare Benefits Service. The role will focus on offering practical support in areas such as budgeting, debt management, access to benefits, and financial literacy. The Advisor will work closely with clients to help them navigate financial challenges and connect them to the services and resources they need to improve their financial situation.

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work