Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

We are looking for a Business Systems and Insight Officer, working 35 hours per week Monday - Friday.

The Business Systems and Insight Officer will play a key role in supporting organisational planning and the development of the systems and infrastructure that underpin operational functions and data-driven decision-making.

Primarily, the purpose of the role is to support the implementation and development of information systems and infrastructure that underpins our service delivery and enables critical business governance. This involves coordinating and supporting system improvements and change processes for the organisation’s CRM, liaising between VSS’s service delivery, national teams and the IT and Digital Services Team. Developing and maintaining systems to record VSS business plans and track progress of organisational objectives and supporting the contract management of external systems developer, chiefly the CRM developer and potentially also the phone systems that facilitate VSS’s National Support Centre.

Primary location: Glasgow or Edinburgh (Hybrid working available)

Salary: £31,890 - £42,109 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with a relevant University degree, or equivalent professional experience. The role requires someone who can demonstrates a deep understanding of business information systems, and skills in organisational performance management. You will have knowledge of CRM design and development (particularly Microsoft Dynamics) and meticulous attention to detail and accuracy. You should have excellent communications skills and experience of using Case Record Management systems, SharePoint, and Dynamics 365. A willingness to be flexible on working hours and to travel as required is expected.

Want to help tackle inequality and expand access to justice in Scotland?

LSA is seeking new Trustees to join our Board of Directors. This is an exciting opportunity to contribute to the delivery of our new 2025–2028 Strategy and help shape the future of one of Scotland's leading law centres.

For more than 35 years, LSA has provided legal advice and representation to people facing poverty, disadvantage and discrimination. We also play a significant role in legal education, research and training, helping to advance social justice across Scotland.

We are particularly interested in hearing from people with experience in:

• Finance, accountancy, audit or financial management
• Cyber security, information governance or digital risk
• Artificial intelligence, digital transformation or technology strategy or governance
• Lived experience of poverty, discrimination, disability, migration, housing insecurity or barriers to justice
• Fundraising, income generation or business development
• HR, organisational development or people management
• Senior leadership, governance or organisational transformation

Whether you are an experienced professional, community leader, or someone with lived experience who wants to make a difference, we would love to hear from you.

Previous Board or Trustee experience is not essential. We welcome applications from people of all backgrounds and will provide induction, support and training. LSA is committed to building a diverse and inclusive Board that reflects the communities we serve.

We would also be pleased to hear from applicants who might, over time, wish to contribute to Board leadership roles — including Treasurer or Chair — as part of our ongoing succession planning.

The role is voluntary and unpaid, with reasonable expenses reimbursed. The Board meets approximately six times a year, with opportunities to participate in Sub-Committees and support LSA's strategic development.

Further information about LSA and the role of Trustee can be found in our Recruitment Pack below. Our Chief Executive, Aaliya Seyal, would be delighted to speak with prospective applicants before they submit an application and answer any questions about LSA, the Board and the Trustee role.

About Sacro:

Sacro is a Scottish community justice organisation with a powerful purpose: to help people move forward, rebuild lives and create safer communities. For 55 years, we have delivered innovative services across Community Justice, Community Safety and Public Protection, supporting people affected by harm, conflict and offending.

Joining Sacro means being part of work that offers hope, protection and real opportunities for positive change.

We’re proud to be recognised as:

• Investing in Volunteers accredited
• Investors in People Gold
• A Living Wage Employer
• A Disability Confident Committed employer

About the Role

We’re seeking a Justice Worker to join a new Scottish Government-funded Bail Support pilot programme. This is a unique opportunity to help shape and deliver a new service that aims to improve outcomes for people involved in the justice system while contributing to safe and stronger communities across Scotland.

Working with people assessed by Justice Social Work as suitable for supervised bail, but who have instead been granted bail without supervision, you will provide practical, person-centred support to help them understand and comply with their bail conditions.

You will work collaboratively with Justice Social Work and a range of partner agencies to help individuals access the services and support they need to improve their wellbeing and deliver positive longer-term changes.

As part of an overall 18-month pilot, the successful candidate will join the service in October for an initial 15 months, with referrals expected to commence in November. While funding is currently in place for the pilot period, there is potential for the service to continue beyond this timeframe.

Key Responsibilities

• Manage day-to-day service delivery, including case management, engaging compassionately with people supported, working in partnership and enabling connection with local support and communities.
• Assess risk and need, produce clear reports, maintain case records and effectively manage competing priorities.
• Develop tailored intervention and action plans to support positive outcomes across a range of person-centred needs including accommodation, education, employment, life skills, wellbeing, health, relationships and substance misuse.

Required Skills & Experience

• A valid driving license and access to a car are essential for this post
• Experience of supporting people who have a history of offending behaviour and/or substance misuse
• Proven ability to build and maintain effective multi-agency partnerships.
• Excellent verbal and written communication skills
• Ability to work effectively both independently and as part of a team.
• Ability to manage multiple priorities and meet competing demands.
• Full UK driving licence and access to a vehicle, with the ability to travel as required.

Benefits

At Sacro, we know our people are our greatest asset. That’s why we offer a competitive benefits package, including:

• Flexible working options
• 8% employer pension contribution
• 31 days’ annual leave + bonus birthday off
• Enhanced family-friendly policies
• Enhanced company sick pay

Plus, a range of additional benefits, including death in service cover, cycle to work scheme, wellbeing support and everyday shopping discounts.

We have full time and part time roles available in Edinburgh, Fife and Lanarkshire.

Fife Law Centre supports individuals and families at a time of crisis – at risk of eviction, denied legitimate financial support, on the wrong side of bureaucratic decision making, or the victim of injustice and discrimination.

Our vision: legal rights of people in Fife are protected and represented through challenging inequality and injustice.

Our purpose: to provide an accessible, professional, legal service to defend the legal rights of those unable to otherwise access legal representation.

Are you highly organised, detail-orientated, with a professional, initiative-taking approach. We are looking for a business support officer to join our Firm to provide essential administrative support to our small team of solicitors and business manager. You will be someone who thrives on supporting others and wants to make a real impact in helping the residents of Fife. This is a dynamic and varied role where no two days are the same. You will be at the heart of our operations providing confidential, efficient, and effective business support to ensure we deliver a high-quality service across Fife.

We offer a competitive salary and benefits package with opportunities for professional development in a supportive and collaborative work environment.