At Money Matters, we believe everyone deserves financial security, a warm home and access to high-quality advice when they need it most.

We're looking for an experienced and motivated Energy & Financial Wellbeing Adviser to join our team and provide holistic support across energy advice, welfare rights and money advice.

Every day you'll help people access vital income, reduce household costs, improve financial wellbeing and build more secure futures.

About the Role

You will provide practical advice and support to individuals and families experiencing financial hardship, helping them to:

• Reduce household energy costs

• Access grants, discounts and energy assistance schemes

• Maximise income through welfare benefits and financial support

• Improve budgeting and financial capability

• Address debt and financial difficulties

• Access the support they are entitled to

You will manage your own caseload, maintain accurate records and work collaboratively with partner organisations to achieve positive outcomes for clients.

We are looking for someone with:

• Experience providing welfare rights, money advice, debt advice or related advice services

• Good knowledge of Universal Credit and other social security benefits

• Experience supporting clients with income maximisation and benefit applications

• Strong communication and interpersonal skills

• Excellent organisational and case management skills

• A person-centred and compassionate approach

• Good IT and digital skills

Experience providing energy advice would be advantageous but is not essential.

A PVG Disclosure is essential for this position.

Help People Secure the Support They Are Entitled To

At Money Matters, we believe everyone deserves financial security, dignity and access to high-quality advice and representation when they need it most.

We're looking for an experienced and passionate Tribunal Representative to join our Financial Inclusion Team and help individuals challenge decisions, secure their rights and access vital financial support.

Every day you'll support people facing financial hardship by representing them through the appeals process and helping them achieve positive outcomes at Social Security and Disability Benefit Tribunals.

About the Role

You will provide specialist welfare rights advice, advocacy and representation to clients challenging benefit decisions.

The role will include:

• Preparing Mandatory Reconsideration requests

• Preparing appeal submissions and supporting evidence

• Representing clients at Social Security and Disability Benefit Tribunals

• Providing specialist welfare rights advice and casework

• Maximising household income through benefit entitlement and financial support

• Supporting clients to access grants and additional sources of assistance

• Managing a varied caseload and maintaining accurate records

• Working collaboratively with colleagues and partner organisations

What We're Looking For

We are looking for someone with:

• Experience providing welfare rights advice

• Experience preparing Mandatory Reconsiderations and appeals

• Experience representing clients at tribunal hearings

• Strong knowledge of Social Security Scotland and DWP benefits

• Experience supporting income maximisation

• Excellent communication, advocacy and report-writing skills

• Strong organisational and case management abilities

• A commitment to delivering excellent client-centred services

The Debt and Money Advisor will contribute to the organisation’s vision of a Scotland in which single parents and their children are valued and treated equally and fairly, by supporting the delivery of various components which contribute to the Glasgow service, including high quality welfare benefits, money, and debt advice.

The Debt and Money Advisor supporting the delivering of the National Debt Service and local Welfare Benefits Service. The role will focus on offering practical support in areas such as budgeting, debt management, access to benefits, and financial literacy. The Advisor will work closely with clients to help them navigate financial challenges and connect them to the services and resources they need to improve their financial situation.

All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work

Would you like to join MATRICS and be part of the team that have very recently written and published the Debt Advice handbook for Scotland?

If you understand the Scottish legal system, court procedures and debt recovery and you are a good communicator with considerable experience of delivering money advice at level 2/3 this could be the role for you.

As a Money Advice Consultant, you would be providing a second tier consultancy service to money advisers on issues covering Consumer Credit law, Sequestration and Statutory Scottish debt solutions. You would enjoy the opportunity of designing and developing – and delivering - training materials for e-learning and face to face courses providing a learning pathway through Matrics Learn to embed the Scottish National Standards for money advice and ensure the provision of high quality money advice across Scotland.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.