Patient Advice & Support Service (PASS) Adviser
- Part time
- £25,480 pro-rata
- Hybrid: Alness
- Closing 29th May 2026
- Advertised from 12th May 2026
- 17.5hrs per week (Specific days and hours to be agreed). Fixed contract until May 2027 with potential to be extended
Role
Ross & Cromarty Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people.
The Patient Advice and Support Service (PASS) was created by the Patient Rights (Scotland) Act which was passed in February 2011 to promote awareness of patient rights and responsibilities and provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.
The PASS is provided by PASS Advisers who work from within CABx which exist to provide confidential, free, independent, and impartial advice to those who live and work in the local area. Each CAB provides a service to the people in the local area through its main office as well as through outreach provision in outlying areas.
Ross & Cromarty Citizens Advice Bureau is looking for a client-focused individual, to join as a Patient Advice and Support Service (PASS) Adviser to help ensure clients get the support they need to provide feedback or comments, or to raise concerns or complaints to the NHS so
The successful candidate must be able to demonstrate relevant recent experience. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems and Microsoft Office
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however, they choose to access it.
Employee benefits
Ross & Cromarty Citizens Advice Bureau offers excellent terms and conditions, including a total of 43 days (pro rata) annual leave including public holidays and a pension scheme with a 3% employer contribution (min. 5% employee contribution).
Ross & Cromarty Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
Application notes
Please contact the Bureau Manager for an application pack:
By telephone 01349 883333
By email bureau@alnesscab.casonline.org.uk
About the employer
Ross & Cromarty Citizens Advice Bureau is committed to equal opportunities both in service provision and employment.
Charity number: SCO14736
Charity name: Ross & Cromarty Citizens Advice Bureau
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Welfare Rights Adviser
- Full time
- £35,325 – £38,661
- On site: Shetland Islands CAB, Market House, Market St, Lerwick, ZE1 0JP
- Closing 27th May 2026
About the Role
There’s never been a more important time to work for CAB. We are looking for an enthusiastic and highly motivated individual with experience of providing advice and supporting vulnerable people to join us as a Welfare Rights Adviser. The post has a particular focus on the provision of benefits advice, with the aim of supporting vulnerable clients. If you are interested in helping those most in need within the Shetland community, we’d like to hear from you.
About the Employer
Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.
We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.
Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
For more information about living and working in Shetland, see shetland.org.
Senior Administrator - Money Advice
- Full time
- £25,680
- On site: Kilmarnock or Cumnock
- Closing 17th May 2026
East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.
We are seeking a highly organised Money Advice Administrator to join the team in East Ayrshire Citizens Advice Bureau. This role is offered on a permanant basis and is offered at 35 hours per week
The successful candidate will be responsible for ensuring effective administrative processes for our Money Advice Service.
Data & Performance Project Worker (Macmillan Project)
- Full time or Part time
- £36,762 – £40,718
- On site: Inverness
- Closing 15th May 2026
Purpose of Role
The Data & Performance project worker is responsible for developing and maintaining the "reporting engine" for the regional Macmillan grant. The role ensures that the data flow from across Scotland— including Dundee, Aberdeen, Fife, and the Highlands—is consolidated into high-quality insights. You will bridge the gap between frontline advice (Welfare Benefits and Financial Health) and formal funder requirements, ensuring that every outcome is captured to demonstrate the project's impact on those living with cancer.
Top job! Chief Executive Officer
- Full time
- £60,000 – £65,000
- Hybrid: West Lothian
- Closing 12th May 2026
CAB West Lothian is seeking an experienced and values‑driven Chief Executive Officer to lead the organisation and deliver high‑quality advice and support services across West Lothian.
Reporting to the Board of Directors, the CEO will provide strategic leadership and operational oversight, ensuring effective governance, financial sustainability and delivery of the organisation’s charitable purposes. The role includes leading day‑to‑day operations, driving income generation, strengthening partnerships, and representing the organisation locally and nationally.
Key Responsibilities
• Lead delivery of the organisation’s strategy, operations and charitable objectives
• Work in partnership with the Board to ensure strong governance and compliance
• Provide financial leadership, including budgeting and sustainability
• Lead fundraising, income generation and partnership development
• Represent the organisation and act as its principal advocate
• Lead and develop staff, promoting a positive and inclusive culture
About You
You will be a proven senior leader with experience in a charity, public sector or values‑led organisation. You will bring strong strategic, financial and governance skills, experience of funding and partnerships, and the ability to lead people and influence stakeholders. Knowledge of Scottish charity governance and the advice or community sector is desirable.
Why Join Us?
This is a rare opportunity to lead a highly regarded local organisation with strong partnerships, a committed Board and team, and a clear purpose. You will play a key role in shaping the future of advice and support services in West Lothian.
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