The Help for Carers Access Officer is a key member of the Falkirk Citizens Advice Bureau team, delivering independent, free, impartial, and confidential advice to unpaid carers in the Falkirk area. In this role you will work as part of the Help for Carers Team and in partnership with the Falkirk & Clackmannanshire Carers Centre to improve livelihoods and living standards, dealing with a wide range of poverty related issues through carefully tailored advice.

This work will be delivered through a combination of face-to-face interviews, telephone, email, and webchat. You will also support project development through interacting with local organisations, client groups, and professionals.

We are seeking candidates with existing experience of advice-giving, and a strong commitment to the Bureau’s objectives and values.

Key responsibilities will include:

• Working with the Falkirk & Clackmannanshire Carers Centre to provide benefit, debt and housing advice to carers and their families.
• Providing a wraparound service for carers in order to increase their household income, reduce expenditure and improve quality of life for their families.
• Working with other agencies who support carers and promote awareness of the service to them and their networks.
• Appropriately recording client data in compliance with GDPR and Bureau policy, to support advice and social policy work, fundraising, and service promotion.
• Adhering to Association standards and Bureau policy at all times.

Employee benefits

Falkirk Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days leave plus 10 public holidays and enrolment into the government NEST pension scheme with an enhanced 5% employer contribution.