Welfare Rights Officer
- Full time or Part time
- £26,748 – £28,820
- On site: Inverness
- Closing 31st July 2026
- Advertised from 9th July 2026
- Salary dependent on knowledge, skills & experience. Up to 35 hrs per week
Role
PURPOSE OF ROLE
To provide holistic advice on a range of welfare benefits issues. To offer clients advice and information to maximise their income and to ensure they are receiving the correct entitlements. This will including conducting full benefit checks, better off calculations, assisting clients with revision, supersessions and appeals of benefit decisions and also assisting client to navigate their benefit claims. The role will also require to provide advice on all areas of entitlements for clients such as energy, charitable applications or assistance with health costs for example.
The role will require someone who has experience or understanding of the benefits system, ideally in provision of advice, information and representation however someone who can evidence similar transferrable skills in another setting may be considered also. This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and is able to work in a non-judgmental and impartial, confidential manner.
The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.
JOB DESCRIPTION
Key work areas and tasks:
Advice giving
- Ensure income maximisation through the take up of appropriate benefits.
- Prepare and present cases to the appropriate statutory bodies, tribunals and courts as appropriate.
- Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
- Provide advice and assistance to other staff across the whole range of issues.
- Maintain case records for the purpose of continuity of casework, information retrieval, and statistical monitoring and report preparation.
- Ensure that all work conforms to the bureau's systems and procedures.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Ensure that all work conforms to the bureau's Quality Standards at the appropriate level.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation to a high standard.
Social policy
- Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
- Alert clients to social policy options.
Professional development
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
Administration
- Use IT for statistical recording, record keeping and document production.
- Ensure that all work conforms to the bureau's systems and procedures.
Other duties and responsibilities
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
- Demonstrate commitment to the aims and policies of the CAB service.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
PERSON SPECIFICATION
- Evidenced understanding of welfare benefits and provision of advice, or an ability to show transferable similar transferable skills.
- Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability to monitor and maintain own standards.
- High level of written and oral communication skills.
- Understanding of the issues affecting society and their implications for clients and service provision.
- Ability to use IT in the provision of advice.
- Flexibility and willingness to work as part of a team.
- Willingness to learn and develop skills in advice topics.
- Willingness to train other staff or volunteers and provide 2nd tier advice.
- Ability to research, analyse and interpret complex information.
- Numeracy skills required to understand statistics and check calculations.
- An understanding of and respect for the volunteer led ethos of CAB and an ability to reflect this in their day-to-day work.
Application notes
Closing Date: 12pm on Friday 31st July 2026
Interviews: TBC
For further information and to download an Application Form, please visit our website.
Please do not submit CV’s. We are unable to accept them in application for a post.
All applications should be returned to HR@invernesscab.org
For detailed information, please contact: Kathy.storey@invernesscab.org Welfare Rights Team Leader
Inverness Badenoch & Strathspey CAB, 29-31 Union Street, Inverness, IV1 1QA.
Women’s Domestic Abuse Outreach Case Worker
- Full time
- £26,748 – £28,820
- On site: Union Street, Inverness
- Closing 24th July 2026
Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgmental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstance.
Purpose of the Role
The Domestic Abuse Outreach Case Worker will deliver dedicated and empowering support to women across Inverness, Badenoch and Strathspey, who have experienced or are at risk from domestic abuse. This role encompasses practical benefits and welfare advice, emotional support, advocacy, and collaborative working with statutory and third-sector organisations to achieve the best possible outcomes for women in our service. A trauma-informed approach is essential, ensuring that women receive a comprehensive, person-centered service in a safe and supportive setting. Advice and Support is delivered through telephone support, one to-one meetings, and attendance at joint meetings with partner agencies.
NB. We value the expertise of women with lived experience of domestic abuse. However, we cannot recruit current service users due to conflicts of interest and require a minimum of six months since last accessing services before applications are considered.
Benefits Advisor
- Full time
- £31,850
- On site: Based at one of the following offices: Hawick, Eyemouth, Duns, Kelso – the successful candidate will need to travel between these offices.
- Closing 10th July 2026
Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Job description:
To ensure the provision and development of quality advice, information and representation on statutory benefits and other social welfare matters in the Scottish Borders.
Key Responsibilities
• Interview clients over the phone, and face-to-face to gather relevant information about their circumstances and identify the areas they require assistance with.
• Research advice areas to identify possible options for the client.
• Improving access to benefit entitlements and maximising income.
• Provide representation for clients at social security first tier tribunals.
• Provide support and guidance on complex cases to CAB staff and volunteers.
• Run outreach sessions across Roxburgh and Berwickshire to enable our clients to access advice within their local community.
• Identify social policy issues to feedback to the wider network to help benefit both local and national social policy campaigns.
• Negotiate with third parties on the client’s behalf to resolve issues they are facing, for example, with employers, benefit agencies, and landlords, etc.
• Coordinate with other specialist advisors and projects within the Citizens Advice Bureau network to ensure clients receive support with complex issues.
• Keep comprehensive records of casework which meet audit requirements, including use of CASTLE case recording system.
• Identify areas for personal development and proactively explore training opportunities to continue your own personal development.
• Keep up to date on relevant legislation and case law relevant to the role.
• Carry out case checking responsibilities to help ensure cases are meeting audit requirements.
• Uphold the principles of Roxburgh and Berwickshire CAB at all times.
This list is not exhaustive, and you will be expected to carry out any other reasonable duties as requested by the operations coordinator or the bureau manager.
Background Information
An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Energy Advice service. Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 7 locations in the county. We currently have 25 paid staff and 14 volunteers who provide a wide range of services, across our projects.
We have been delivering a valuable, high-level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Energy, Debt and Benefits.
All bureaux are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters. Each operates as an independent charity. This bureau is a limited company as well as a registered charity, governed by a board of directors/trustees.
About the Role
This role of Safe & Warm Energy Adviser has been funded since 2022 and is now extended until March 31st 2028 with the possibility of a further extension and provides an excellent opportunity based at our premises in Glebe Hall, Burgh Mews, Alloa.
We are looking for a highly motivated organised person with the drive and enthusiasm to build on the Bureau’s successful track record of supporting vulnerable people facing financial hardship. The Safe & Warm Adviser will help people experiencing problems with utility services make informed decisions, control their budgets and avoid fuel poverty.
In addition, there is a requirement to provide and maintain accurate records, provide statistical data and provide reports, as required, whilst managing their own workload. An understanding of the needs of our funders and their requirements is necessary.
Applicants should ideally be a suitably experienced worker able to publicise the project and to encourage self-referrals from other agencies. There is a requirement to have a knowledge of the process of project delivery with excellent interpersonal skills as partnership working in the voluntary and statutory sectors are required.
Applicants should also demonstrate strong oral and written communication skills, enthusiasm, strong social awareness and an excellent team player, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office.
This post specifically exists to ensure the delivery of an ongoing Energy Advice Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the ongoing learning and development of a high-quality service by ensuring provision of training to staff/volunteers in conjunction with our General Services Supervisor.
Consideration maybe given to individuals who do not meet the full requirements of the post, but who could be trained in a reasonable period this will be offered at below the entry level salary initially.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.
Employee Benefits
We offer additional working benefits, such as annual performance related salary increases, 5% employer’s pension contribution plan, free membership of an employer health plan, free use of company e-bikes and a retail perks scheme. Holiday entitlement for full year is 39 days pro rata leave including public holidays, with the ability to buy and sell annual leave. Flexible working scheme including some flexible start and finish times.
Business Development & Fundraising Officer
- Full time
- £34,632 – £36,601
- Hybrid: Dundee CAB, Level 4, Wellgate Centre, Dundee, DD1 1DB - genuine opportunity for hybrid working
- Closing 13th July 2026
Do you have knowledge of fundraising or skills and experience you could bring to a new and exciting role? Do you have strong relationship-building skills and would like to play a key role in securing the future of vital local services?
Dundee Citizens Advice Bureau are looking to hire a Business Development & Fundraising Officer. As part of our Senior Management Team, you will play a vital role in securing the funding that allows us to keep delivering free, impartial advice to people across Dundee. In this role you will:
- Identify and secure new funding from grants and trusts to corporate partnerships
- Develop and strengthen relationships with funders, stakeholders and the community
- Help shape and deliver our marketing and communications strategy
This is a strategic role which requires strong communication skills, sound judgement and the ability to build lasting relationships across funders, partners and the wider community.
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