Do you want to be part of a friendly, dedicated team that supports more people to travel by bike?

We are currently recruiting for a Monitoring and Development Officer to lead on monitoring and analysis of cycling across Scotland, helping provide a clear evidence base for everyday cycling in Scotland. This is a key role within the Communications and Monitoring team, reporting in to our Monitoring and Development Manager.

Glasgow Watersports Ltd (Pinkston) is now 10 years old. Our charity is a unique social enterprise, urban sports hub for the community and a thriving legacy project from Glasgow 2014.

We are home to Scotland’s only artificial white-water course, supporting paddlesports and rescue service training nationally. We offer meeting and training rooms, a full delivery programme aimed at schools, clubs and uniformed groups, storage for clubs, colleges and businesses who focus on paddlesports, and a growing offering to the general public.

Our sealed canal basin has bathing quality water, and we aim to continue to increase participation across our communities. We have a fully accessible pontoon, and an ever-widening range of services aimed a many different groups across the city.

We are currently looking to recruit to our volunteer Board. Our volunteer commitment is around 4 hours per month, which will include a Board meeting approximately every 2 months. We have a fantastic and broad range of skills represented but we are keen to build on this with sales/marketing skills, charity, HR or with a construction/ engineering background. We would particularly welcome applications from younger people and people living in our local community. Of course, Pinkston is an equal opportunities employer and welcomes inclusion and diversity.

Due to the nature of our Collective Management structure, this is a unique role. We are the last true collective organisation that operates within the Scottish Women’s Aid Network. You will be involved in and have shared ownership of all areas of work Clydebank Women’s Aid undertakes.

Fundamentally, this is a role that allows the opportunity to work with other feminists who, like you, are committed to improving the lives of women, children and young people who have experienced domestic abuse and overthrowing patriarchy. By working collectively, we are each able to take our equal share of the workload and as such promote a supportive and positive work environment. We value each other, our experiences, our health, our skills – both collectively and individually – and we are committed to upholding our compassionate and trusting work culture, our sisterhood and, our positive relationships through formal and informal practices such as bi-annual team building events.

This would be the ideal role for someone who does not want to be working from home and is looking for a varied and interesting role as no two days in Clydebank Women’s Aid are the same. You will have the unique perspective as a worker and a manager. By supporting the women, children, and young people directly, you will gain first-hand insight into the challenges and barriers they face. You will have the opportunity to contribute to local and national campaigns and legislation that could ultimately make a difference to the issues that the women, children, and young people that we support face on a day-to-day basis. Your passion, vision, attitudes, skills, and ideas will be valued and will be used to propel Clydebank Women’s Aid forward.

You will also be a Trustee of the charity and as such you will be required to make collective decisions on behalf of Clydebank Women’s Aid and ensure we are carrying out our remit for the public benefit, comply with and work to Clydebank Women’s Aid constitution, act in Clydebank Women’s Aid’s best wishes, manage Clydebank Women’s Aid resources responsibly, act with reasonable care and skill and ensure Clydebank Women’s Aid is accountable by complying with statutory accounting and reporting requirements that demonstrate that the charity is run well. We would urge candidates to look over the information on Trustee duties on office of the Scottish Charity Register website for more information: oscr.org.uk/managing-a-charity/trustee-duties

As a worker and Collective Manager at Clydebank Women’s Aid, we are all trained to the same level and have access to the same training opportunities, and Clydebank Women’s Aid will invest in your personal and professional development. With this, we do not have the expectation that you already have completed specific qualifications. Instead, we ask that you will be willing to work towards and gain an SVQ that meets both the standards of Clydebank Women’s Aid and the SSSC. The cost of which will be funded by Clydebank Women’s Aid. The cost of SSSC registration and PVG updates will also be covered by Clydebank Women’s Aid (within budgetary constraints).

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Services Assistant (Repairs) is responsible for the delivery of front-line customer service, liaising with external stakeholders in relation to work orders, maintaining comprehensive and accurate records, and supporting the wider team in the administration of policies and procedures.

The ideal candidates will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience, including front line resolution of complaints and strong IT skills with experience of reporting.

A summary of key tasks include:

1. Front-line customer service role, with primary focus on repairs services including Right to Repair and Insurance claims.
2. Wider customer service responsibilities as part of front-line Services Team, including: Point of contact for enquiries in relation to housing management, tenancy and allocations; Assisting tenants and service users in the completion of housing application forms, and liaising with housing applicants in relation to the assessment of housing needs in accordance with GWHA Housing Allocations Policy where required.
3. Liaise with external stakeholders as required to ensure effective service delivery.
4. Routinely pursuing outstanding work orders to completion including associated administration and invoice approval within delegated authority levels.
5. Administrative duties in relation to raising repairs work orders, monitoring progress and completions, liaising with customers and contractors with respect to responsive repairs, stage III medical adaptations and void management.
6. Providing a courteous and efficient service to residents and the community.
7. Working with team members to ensure duty officer cover.
8. Arranging and carrying out house visits as required.
9. Supporting the repairs team in the administration of policies and procedures, and in the delivery of team plans, objectives and performance indicators.
10. Maintaining and updating records/systems and preparing statistical information for reporting purposes.
11. Frontline complaints handling in accordance with SPSO framework and GWHA’s complaint handling procedure. Accurate record-keeping and emphasis on mitigation of complaints through contribution to monthly team evaluation and learning.
12. Co-ordination of admin/follow-up actions resulting from customer satisfaction feedback.
13. Supervision of others and co-ordinating work deadlines and priorities for Services Administrator(s).
14. To carry out any other duties which may be reasonably requested by your line manager to meet the needs of the business.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.