This vacancy has now closed

Casework Coordinator for Mark Ruskell MSP

  • Part time
  • £30,000 pro-rata
  • Hybrid: Regional Office & some home-working
  • Closing 16th August 2024


  • Advertised from 24th July 2024
  • 22.5 hours per week (3 days). Please note, as part of the Scottish Greens Parliamentary Group, Mark operates a four-day working week.

Role

Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

  • Supporting with keeping casework up to date and responding to public enquiries.
    • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
    • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
    • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.
  • Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
    • Corresponding with constituents and local campaign groups.
    • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
    • Supporting Mark on visits across the Mid Scotland & Fife Region.
    • Monitoring local and regional media trends.
  • Supporting with general regional office administration and acting as front of office for enquiries.
    • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
    • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
    • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.
  • Reviewing constituent records and documentation in line with casework GDPR requirements.
    • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
    • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

  • Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
  • Have the ability to foster good working relationships with a wider variety of stakeholders.
  • Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
  • Have excellent written, verbal and IT skills with accurate attention to detail.
  • Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
  • Be well organised with the ability to prioritise competing workloads.
  • Be patient and sensitive while remaining objective and open minded.
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
  • Have a natural interest in helping people with a curiosity to probe for further information where required.
  • Have an interest in politics and the Mid Scotland and Fife region.

Application notes

For any questions about the role please contact: Mark.Ruskell.msp@parliament.scot

To find out more and apply visit the Scottish Parliament website

Closing Date: Friday 16 August 2024 at 23:59