Would you like to join us in as we open the doors of our newly built and refurbished Hospice building? Do you have a can-do attitude and impeccable attention to detail?

About us

The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter and our patients and family's voices are at the heart of all we do.

Upon the much-anticipated move back “home”, we are looking for someone dynamic, engaging and forward-thinking who will lead our front of house operations including our Reception, Gargowan Cafe and Boutique Shop, Gargowan Gifts as well as our contemplation space called the Magnolia room.

You’ll be front and centre, a personable and professional point of contact for everyone who walks through our doors, ensuring every operational element runs like clockwork. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

About the Role

We have an exciting opportunity for an individual who will lead the Front of House team, made up of our amazing volunteers. You will be at the heart of the hospice, ensuring your team welcomes every visitor from the moment they step through our doors or pick up the phone to us. Every step of our visitor journey, from the start must be seamless and consistently exceed expectations, regardless of the reason for their visit. Our vision is to create the most incredible welcome for our community, ensuring a service that’s unique, bespoke and tailored to each visitor’s requirements. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

About You

This important role calls for strong organisational and communication skills with a high degree of planning and attention to detail. Significant experience in a customer service environment is essential and hospitality experience would be beneficial. The successful candidate will also have strong people skills and be able to work well under pressure, juggling competing priorities day to day. You must have the personality to be able to build rapport with all our visitors, understanding the sensitivities of the environment, so high emotional intelligence and resilience are required. A professional and courteous manner and a willingness to go above and beyond for our visitors many of which are family members of our patients as well as staff are all essential qualities. A real people person, you’ll be able to find a connection with just about anyone, from anywhere.

Job Summary

As our Front of House Manager, you will be the welcoming face of our organisation, ensuring that every visitor, no matter their reason for coming into our building are welcomed and treated in line with our values which are kindness and compassion, being honest and inclusive. You will manage and oversee all aspects of the Hospice front of house operations including reception, in house events, housekeeping, coffee shop and catering services, volunteers, and team management. You will also oversee our Contemplation space, learning and teaching events, ad hoc special events, deliveries and donations. You will create a front of house operation that is courteous, efficient, consistent, and professional whilst providing a welcoming and uplifting experience for patients, visitors, and the public. You will be a role model for hospitality throughout the Hospice ensuring a strong, positive public image is maintained by you and your team of staff and volunteers.

Street Connect is a Christian organisation with a mission to offer hope and opportunity of recovery for people disadvantaged by addiction, homelessness and poor mental health.

As a Projects Worker you can contribute to profound and lasting changes in the lives of highly vulnerable individuals. In 2023/24 working with our church partners, Street Connect benefitted over 2,166 people overall with 806 people receiving support through one-to-one appointments or groupwork, with 160 of those individuals receiving formal key work support, and we supported 16 entries to residential rehabilitation. Our participants report stability and improvements not only in their recovery from drug and alcohol problems, but also in their living skills and situations, social skills and relationships, and in their physical, mental and spiritual health and wellbeing.

The focal point of the role of Projects Worker will be in supporting church partners and volunteers. Our experience has shown us that working closely with partner churches to deliver support within communities is a successful way for people to access the support that they need. We currently have Street Connect partner churches and projects in Glasgow city centre, Royston, Clydebank, Paisley central, Paisley Kilnside, Greenock, Motherwell, Dunoon and Wishaw. As we continue our vital work in each of these areas our aim is to grow into new communities and allow as many people as possible to access the support they need.

In this role you will be part of the Street Connect team seeking to develop and deliver community recovery support through a range of different routes to both male and female service participants who have a background of complex needs such as addiction, homelessness, and mental health issues, who are now at different stages in their recovery journey. This will include both those in aftercare who are living independently and free from such issues and those at an earlier stage in their recovery.

This is a new role created to support the development of our Tenancy Support and Housing Support / Housing First provision in Midlothian. You will work alongside our two existing Service Managers in Midlothian (Homelessness Accommodation and Learning Disability and Neurodiversity) to ensure we meet the needs of the community of Midlothian, and develop and sustain meaningful, impactful relationships with our commissioners and wider stakeholders.

This is a critical role that is responsible for leading a team that works to ensure that hundreds of Midlothian residents are able to avoid homelessness, by providing pro-active and preventative tenancy support activities that maintain tenancies. The team also works to Housing First principles, providing an elastic tolerance and relationship based approach to working with individuals with complex and multi-faceted needs.

You will lead a dynamic team of staff and will work with colleagues in Business Development and Corporate Services to support the on-going development and innovation of the service, with the longer term aim to grow the service outside of the Midlothian area. This is a great opportunity for someone who wishes to bring their existing experience of leading and managing Housing Support services and who would like to develop their career further.

Care Support Scotland is committed to developing colleagues, ensuring they have the right support and opportunities to thrive in their career.

Care Support Scotland

We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult homelessness and Older People services.

Why work with us?

We have the following benefits to help attract and retain the best talent, ensuring we provide high quality care to those we support, this includes:

· 6% employer pension contribution

· Death in benefit cover (2 times salary)

· Enhanced Sick Pay

· Fully funded qualifications

· Career development and progression opportunities

Opening in Winter 2024, we are seeking an exceptional individual to be part of our team at our brand new Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services.

Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance.

The Role

Your role in our therapeutic community will be key. You will organise and facilitate the evening running of the Therapeutic Community programme at Rae House Residential Service. You will co-ordinate the service users’ tasks and activities. You will provide waking night cover, ensuring that risk is monitored and minimised. You will organise and facilitate the residents in preparing for the daily programme and activities. You will monitor and administer medication to service users.

Previous experience is desirable, however not essential. Night Care Workers come from many different backgrounds and experiences, and you may have the skills required. We are seeking dedicated individuals, based on your values, willingness to learn new skills and the compassion to deliver the best service possible to our residents.

This is a part-time role of 26 hours per week on average. You will be expected to work a rolling rota which includes 10hrs shifts including weekends.

About You

To join us as a Night Care Worker at Rae House, you will need:

• An understanding of the complex issues presented by individuals within drug and alcohol recovery.
• An understanding of working with families, and individuals in the substance use sector or related field.
• The ability to be innovative and be flexible in order to meet the needs of the service.
• Be able to work effectively with multi-agencies, whilst maintaining the excellent reputation of the service.
• Knowledge of adult protection is essential as you will be working with vulnerable adults in a residential setting.

The Service

Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment.

About Phoenix Futures

Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction.

Your Rewards

• 25 days (pro-rata) annual leave plus Bank Holidays
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL, our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.

We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team