An exciting opportunity has arisen to join the Phoenix Futures team at Harper House our Specialist Family Residential Service in Saltcoats. We are looking for a Childcare Manager for one-of-a-kind Nursery at Harper House, National Specialist Family Service in North Ayrshire.

Harper House: The rehab service that keeps families together - BBC News

The Role

You will be the Registered Manager for our Care Inspectorate registered on-site Nursery, as well as leading on specific interventions for primary school aged children, and have the opportunity to deliver parenting interventions of the wider programme while working in conjunction with the Therapeutic and Care Team.

Your role is full time, based on-site, working Monday to Friday from 9 to 5 (37.5 hours per week).

The nursery runs from the hours of 9:15am to 4pm, and your team of 8 Childcare staff will carry out various hours including 8:30am start to support school runs, and evening/weekend hours to offer wider support to our families.

About You

You will be an experienced childcare practitioner and leader, displaying a positive and motivational attitude to helping children and their families as a whole to develop. You will assist in promoting openness, trusting, positive relationships with all individuals accessing the service. You will require a deep understanding of regulations, educational requirements, health and safety, safeguarding, child protection and experience in helping children accessing our support to develop, learn and grow.

A formal qualification in Early Learning and Childcare (for example BA Childhood Studies, PDA, or equivalent)

An understanding of parental substance use, mental health, trauma, and whole family approaches

A background in leadership role within a childcare setting

Knowledge of Care Inspectorate standards

Knowledge of early years curriculum and willingness to keep up to date with current practice

Passionate and enthusiastic about making a real difference to the lives of people we support

Your Rewards

Starting salary of £30,500, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £36,000

Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation

25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)

Benefits including season ticket loan, pension scheme and life assurance

Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities

Continuous training and career development via PXL, our dedicated learning management system

Access to a 24/7 Employee Assistance programme including telephone and online access

A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.

We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Service

Harper House, National Specialist Family Service is based in Saltcoats, North Ayrshire, and offers safe, structured support for the whole family to address their problematic drug and/or alcohol use, improve their mental health and quality of life.

Harper House offers 12-24 weeks programs during which parents will be engaging with a recovery program based on the Therapeutic Community model. During this time, nursery aged children will be supported in our one-of-a-kind on-site Nursery, and school-aged children will be accessing our local school. Outside of nursery and school times, parents are the sole carers of their children, and will be supported by the wider team to develop parenting skills and strengthen their relationships.

The site has free on-site parking, dedicated staff room spaces, and is located 5 minutes away from local buses, and Saltcoats train station.

Take a full tour of the service here -Harper House - Specialist Family Service Scotland | Phoenix Futures

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment in Scotland and England. We use our expertise to support people in their personal recovery and to improve their lives. We are dedicated to advocating for people who are often overlooked and stigmatised, to ensure they have a fair chance to lead healthy and fulfilling lives. Our aim is for everyone to be able to achieve their potential for themselves, their families and communities.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.

Would you like to join us in as we open the doors of our newly built and refurbished Hospice building? Do you have a can-do attitude and impeccable attention to detail?

About us

The Ayrshire Hospice is finishing our “once in a lifetime” Capital Build project, which will ensure that we are prepared to meet the needs of our community to provide palliative and end of life care for future generations. Everything we do is about making today matter and our patients and family's voices are at the heart of all we do.

Upon the much-anticipated move back “home”, we are looking for someone dynamic, engaging and forward-thinking who will lead our front of house operations including our Reception, Gargowan Cafe and Boutique Shop, Gargowan Gifts as well as our contemplation space called the Magnolia room.

You’ll be front and centre, a personable and professional point of contact for everyone who walks through our doors, ensuring every operational element runs like clockwork. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

About the Role

We have an exciting opportunity for an individual who will lead the Front of House team, made up of our amazing volunteers. You will be at the heart of the hospice, ensuring your team welcomes every visitor from the moment they step through our doors or pick up the phone to us. Every step of our visitor journey, from the start must be seamless and consistently exceed expectations, regardless of the reason for their visit. Our vision is to create the most incredible welcome for our community, ensuring a service that’s unique, bespoke and tailored to each visitor’s requirements. Actively following, and exhibiting our values of being kind and compassionate, honest and inclusive at each and every interaction with our patients, families, staff, volunteers and visitors.

About You

This important role calls for strong organisational and communication skills with a high degree of planning and attention to detail. Significant experience in a customer service environment is essential and hospitality experience would be beneficial. The successful candidate will also have strong people skills and be able to work well under pressure, juggling competing priorities day to day. You must have the personality to be able to build rapport with all our visitors, understanding the sensitivities of the environment, so high emotional intelligence and resilience are required. A professional and courteous manner and a willingness to go above and beyond for our visitors many of which are family members of our patients as well as staff are all essential qualities. A real people person, you’ll be able to find a connection with just about anyone, from anywhere.

Job Summary

As our Front of House Manager, you will be the welcoming face of our organisation, ensuring that every visitor, no matter their reason for coming into our building are welcomed and treated in line with our values which are kindness and compassion, being honest and inclusive. You will manage and oversee all aspects of the Hospice front of house operations including reception, in house events, housekeeping, coffee shop and catering services, volunteers, and team management. You will also oversee our Contemplation space, learning and teaching events, ad hoc special events, deliveries and donations. You will create a front of house operation that is courteous, efficient, consistent, and professional whilst providing a welcoming and uplifting experience for patients, visitors, and the public. You will be a role model for hospitality throughout the Hospice ensuring a strong, positive public image is maintained by you and your team of staff and volunteers.

Street Connect is a Christian organisation with a mission to offer hope and opportunity of recovery for people disadvantaged by addiction, homelessness and poor mental health.

As a Projects Worker you can contribute to profound and lasting changes in the lives of highly vulnerable individuals. In 2023/24 working with our church partners, Street Connect benefitted over 2,166 people overall with 806 people receiving support through one-to-one appointments or groupwork, with 160 of those individuals receiving formal key work support, and we supported 16 entries to residential rehabilitation. Our participants report stability and improvements not only in their recovery from drug and alcohol problems, but also in their living skills and situations, social skills and relationships, and in their physical, mental and spiritual health and wellbeing.

The focal point of the role of Projects Worker will be in supporting church partners and volunteers. Our experience has shown us that working closely with partner churches to deliver support within communities is a successful way for people to access the support that they need. We currently have Street Connect partner churches and projects in Glasgow city centre, Royston, Clydebank, Paisley central, Paisley Kilnside, Greenock, Motherwell, Dunoon and Wishaw. As we continue our vital work in each of these areas our aim is to grow into new communities and allow as many people as possible to access the support they need.

In this role you will be part of the Street Connect team seeking to develop and deliver community recovery support through a range of different routes to both male and female service participants who have a background of complex needs such as addiction, homelessness, and mental health issues, who are now at different stages in their recovery journey. This will include both those in aftercare who are living independently and free from such issues and those at an earlier stage in their recovery.

This is a new role created to support the development of our Tenancy Support and Housing Support / Housing First provision in Midlothian. You will work alongside our two existing Service Managers in Midlothian (Homelessness Accommodation and Learning Disability and Neurodiversity) to ensure we meet the needs of the community of Midlothian, and develop and sustain meaningful, impactful relationships with our commissioners and wider stakeholders.

This is a critical role that is responsible for leading a team that works to ensure that hundreds of Midlothian residents are able to avoid homelessness, by providing pro-active and preventative tenancy support activities that maintain tenancies. The team also works to Housing First principles, providing an elastic tolerance and relationship based approach to working with individuals with complex and multi-faceted needs.

You will lead a dynamic team of staff and will work with colleagues in Business Development and Corporate Services to support the on-going development and innovation of the service, with the longer term aim to grow the service outside of the Midlothian area. This is a great opportunity for someone who wishes to bring their existing experience of leading and managing Housing Support services and who would like to develop their career further.

Care Support Scotland is committed to developing colleagues, ensuring they have the right support and opportunities to thrive in their career.

Care Support Scotland

We are a charity with decades of experience supporting people across Scotland, providing those who need us with support that ranges from Mental Health, Learning Disability and Neurodiversity, Youth and Adult homelessness and Older People services.

Why work with us?

We have the following benefits to help attract and retain the best talent, ensuring we provide high quality care to those we support, this includes:

· 6% employer pension contribution

· Death in benefit cover (2 times salary)

· Enhanced Sick Pay

· Fully funded qualifications

· Career development and progression opportunities