Are you passionate about working within communities to help reduce the impact gambling can have on individuals and families?

Do you want to make a difference by raising awareness of gambling-related harms with community groups?

Can you help build confidence in people and communities to talk openly about gambling and reach out for support from our services?

If so, the role of Outreach and Engagement Practitioner could be for you.

One of the key priorities of GamCare Scotland is to reach out to individuals, families, and communities to make it easier to talk about gambling and gambling related harms. This is done by working across the region to engage with underserved communities and ensure everyone can access information and support.

As Outreach and Engagement Practitioner you will be responsible for building effective working partnerships with professional services through the delivery of presentations, networking and creating new referral pathways for those needing support from GamCare services.

You will be integral in making GamCare services accessible as you work within a committed team to achieve this aim.

To meet the needs of the service the role may include some evenings and occasional weekends.

About you

You will be an excellent communicator (written and verbal) and have the ability to present and tailor content for a range of professional and public audiences on sensitive topics.

You will be experienced in community-based work and have the ability to work with a wide range of stakeholders, both internal and external, to champion our vision for gambling support across our region.

If you are committed to providing better support for local communities and you would love to be a part of an innovative and dynamic service, then we would love to hear from you!

About us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum including bank holidays which increases with service
• A generous pension scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee assistance programme – 24-hour support

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform, designed to make a step change in improving the outcomes for infants, children and young people who need us most. Children’s Hearings Tribunal Members play a vital role in Scotland’s society. They listen and make legal decisions for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

You will be joining CHS at a pivotal point, as we continue to implement our new regional tribunal support model that was launched in 2023. Alongside the Regional Tribunal Delivery Manager, Regional Partnership Co-ordinator and our current Area Support Teams you will play a significant role in supporting our Panel Community through change by shaping and implementing wellbeing approaches within the new model, ensuring our volunteer communities are effectively supported.

Working under the guidance of the National Wellbeing Manager, and reporting to the Regional Tribunal Delivery Manager, the successful candidate will join the other Wellbeing Coordinators to deliver consistent approaches to wellbeing support and volunteer management in all the areas in their region.

This new role will be part of the operational delivery team for each of 9 new CHS Area Support Team regions across Scotland and will work alongside and support our volunteer community through the change and transition now and in the future. It will help us to provide an enhanced and consistent support structure to better enable our volunteer Tribunal Members to support children and young people throughout Scotland. It will provide a strong foundation to support and enable our panel community to deliver our duties from the Care & Justice Act and the recommendations agreed in the ‘Hearings for Children’ report.

Your role

Reporting to the Regional Tribunal Delivery Manager, the Regional Wellbeing Co-ordinator is responsible for the promotion of wellbeing support needs of Tribunal Members within one of 9 regions across Scotland. You will support the Regional Tribunal Delivery Manager and the Regional Partnership Co-ordinator to deliver the National Convener’s statutory duties for the provision of Children’s Hearings across a dedicated region in Scotland to a consistent high-quality standard.

The core purpose of this role will be the identification of wellbeing support needs on a regional level and signposting Tribunal Members to relevant support. This may involve contact pre/post hearings which are identified to have distressing subject matter and putting the relevant support mechanisms in place to promote the wellbeing of Tribunal Members. The role holder will be key to managing the relationship(s) between Tribunal Members who are volunteers and the organisation more broadly.

The role holder will be expected to be an exemplar for the values of CHS including listening to and valuing the voice of children and young people, the contribution of volunteers, and ensuring a respected, quality based, and sustainable tribunal system is delivered on behalf of the National Convenor.

About you

You will have excellent people skills and can build positive relationships with people who come from a variety of backgrounds and beliefs.

You will share collective responsibility for delivering organisational objectives, through active engagement and collaboration with colleagues at all levels in the organisation.

You will be energetic and enthusiastic, a brilliant collaborator with demonstrable experience of effective wellbeing support within an organisational setting; able to evidence insight (professional, direct or personal) into the implications of Trauma on behaviour.

You will have direct experience of supporting people (volunteers or employees) through complex or challenging situations. You will have experience of guiding and supporting others through continuous improvement projects; having the willingness and ability to enable changes to take place in the most productive way.

You will be an excellent communicator, building links and networks across teams (internally and externally), effectively initiating dialogue across the organisation recognising that we have a shared responsibility to provide the best experience for our volunteer colleagues and wider stakeholders.

Life at CHS

At Children’s Hearings Scotland, our highly trained Tribunal Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Tribunal Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Tribunal Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values on our website as well as view an introductory video to our organisation. We also offer a generous benefits package from hybrid working to flexi hours and a fantastic pension scheme – check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

This role is responsible for supporting the administrative and reception functions of the bureau. Working closely with other members of the admin team they will ensure that we maintain high client service standards in reception and administrative processes. The Administration Officer will ensure that administrative processes are accurate and that tasks are completed on time and that systems work effectively and staff and volunteers are supported. The postholder will also support the premises management.

We are looking for a self-starter with energy and enthusiasm to make the role their own. All training will be provided so please don’t be deterred if you don’t meet all of the criteria. We are a busy team who are ambitious to support our community and this role will contribute to supporting us to achieving our objectives in the coming years.

If you have any questions you can email Finance-HR@Perthcab.org.uk to contact Karen Campbell, Finance and Resource Manager who will answer any questions or arrange a call to discuss further.

Working with the Strategy, Governance, Performance, and Risk (SGPR) Team, the Data Governance Officer will help us ensure all data is findable, accessible, safe, and secure. You will support the Data Governance Lead on wide range of activities including records management, data protection compliance, information risk, and data quality. You will be a first line point of contact for data and information requests and other records management and data protection-related matters. As Data Governance Officer, you will understand the importance of data quality, records management, data protection by design, and best practice to ensure compliance with statutory and regulatory obligations, including UK GDPR, the Data Protection Act 2018, and Freedom of Information (Scotland) Act, and help foster a positive data governance culture within Citizens Advice Scotland and the 59 Citizens Advice Bureaux (CAB) across Scotland.

This is a fast-paced, wide-ranging role offering you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives.

About Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it. We use people’s real-life experiences to influence policy and drive positive change.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.