This vacancy has now closed

Scottish Welfare Fund Case Reviewer

  • Full time
  • £35,381
  • Edinburgh
  • Closing 10th January 2022


  • Advertised from 23rd December 2021
  • 1 x Temporary position until March 2022. 1 x Temporary position until Oct 2022. Secondments will be considered. 9am-5pm, Monday-Friday (35 hours per week).
  • 40.5 days of annual leave (including public holidays), Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme

Role

The SPSO is the final stage for complaints about organisations providing public services in Scotland. We are also responsible for responding to requests for the review of local authority Scottish Welfare Fund (SWF) decisions from members of the public.

Working with the SWF Review Team Manager and case reviewers, you will be responsible for delivering an efficient, effective and independent service to review the decisions that local authorities have made on Scottish Welfare Fund. Your caseload will be dependent on demand but it is likely that you will be focusing on reviewing Self-Isolation Support Grants and Crisis Grants. You will be a key member of the SWF Review Team, investigating and making decisions on cases in line with relevant guidance and process, handling incoming enquiries and providing relevant, up to date information.

To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will allow you to effectively liaise with members of the public and local authorities.

Application notes

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at spso.org.uk/working-for-us or contact 0131 243 0982 or recruitment@spso.gov.scot for further information.

Please note that our offices are closed from 25 December 2021 and we re-open on 5 January 2022 during which time there will be limited checking of the recruitment mailbox (no telephone access during this time).

Application Process: Please send an up-to-date CV detailing all experience relevant to the role before the closing date/time

Closing date:5pm, Monday 10 January 2022

Interviews: To be held week commencing 17 January 2022

Please note we regret that we are unable to consider applicants previously unsuccessful at interview.

Equal Opportunities Statement:We are committed to providing equal opportunities in employment and in the service provided to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.

We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.


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