Working for a Member of the Scottish Parliament (MSP)

Mark Ruskell MSP is looking for a Casework Coordinator to join his team based in Mid Scotland and Fife.

MSPs are employers in their own right. Under their employment, you will become part of a team supporting them in carrying out their duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents.

Responsibilities

• Supporting with keeping casework up to date and responding to public enquiries.
  • Keeping cases up to date by tracking, logging, and recognising when to escalate issues within team.
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
  • Supporting the Head of Office to investigate patterns of enquiries and produce casework reports.

• Assisting the broader regional team by attending visits, monitoring local issues and media coverage on my behalf.
  • Corresponding with constituents and local campaign groups.
  • Preparing and delivering regular briefings and updates on regional issues to Mark and the broader team.
  • Supporting Mark on visits across the Mid Scotland & Fife Region.
  • Monitoring local and regional media trends.

• Supporting with general regional office administration and acting as front of office for enquiries.
  • Responding to all regional correspondence while professionally managing each enquiry within agreed timescale
  • Building and maintaining relationships with regional organisations, stakeholders, and groups as required.
  • Drafting written correspondence such as letters, requests for information and parliamentary questions and motions.

• Reviewing constituent records and documentation in line with casework GDPR requirements.
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements.
  • Ensuring broader administrative and secretarial support is provided.

About You

Requirements

• Have experience of providing professional advice and/or advocacy support in a work or voluntary setting.
• Have the ability to foster good working relationships with a wider variety of stakeholders.
• Be a proactive problem solver with the motivation and resilience to adapt and deal with challenges and find solutions.
• Have excellent written, verbal and IT skills with accurate attention to detail.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open minded.
• Be comfortable being in a front facing role explaining regulations such as GDPR to the general public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Have an interest in politics and the Mid Scotland and Fife region.

Scottish Book Trust is a national charity that believes books, reading and writing have the power to change lives. A love of reading inspires creativity, improves employment opportunities, mental health and wellbeing and is one of the most effective ways to help break the poverty cycle. We work towards a Scotland where everyone has an equal opportunity to thrive through literacy.

We are looking for an enthusiastic administrator with excellent communications and organisational skills to join the Early Years team at Scottish Book Trust.

What we offer

• Full time, fixed-term role

• Competitive salary

• Flexible hybrid working between home and our Edinburgh City Centre Office, with great access by train, bus, and tram

• Generous holiday entitlement

• Company Sick Pay

• Pension with additional 5% employer contributions

• Death in service benefit

• Free access to employee assistance programme

Among many other programmes, Scottish Book Trust delivers Bookbug, Scotland’s national early years book gifting programme, which provides a free, high quality, book bag for every baby, toddler, three-year-old and primary 1 child in the country and is funded by Scottish Government.

The Early Years Operations Administrator provides reliable and efficient administration to support the smooth running of the Early Years programme, with a particular focus on operational aspects.

scottishbooktrust.com/bookbug

At Scottish Bible Society we share the Bible.

Are you the right person to come and help us in that mission?

Thanks to the commitment and generosity of our supporters, the Scottish Bible Society (‘SBS’) is a charity that helps individuals and communities in over 200 countries and territories around the world to receive Bibles in a language they understand and in a format they can use. We are creative in supporting churches in Scotland to keep the Bible central and encourage meaningful engagement to deepen encounters with God.

We have an exciting opportunity in our Communications and National Ministries Teams for a Project Manager with experience working in a diverse and fast paced environment. This role is at the heart of the organisation, working across departments to ensure our projects and Bible resources are of the highest standard and delivered on time.

If you enjoy variety, thrive on administration, are detail orientated and have a ‘can-do, will-do’ attitude we’d like to hear from you!

This role requires the post holder to have knowledge and understanding of the church in Scotland who are our primary audience. As such there is an occupational requirement that the post holder is a practising Christian.

At Scottish Bible Society we share the Bible.

Thanks to the commitment and generosity of our supporters, the Scottish Bible Society (‘SBS’) is a charity that helps individuals and communities in over 200 countries and territories around the world to receive Bibles in a language they understand and in a format they can use. We are creative in supporting churches in Scotland to keep the Bible central and encourage meaningful engagement to deepen encounters with God.

We have an exciting opportunity for someone who is practical, helpful and can take care of our building and supervise the provision of office services so that our staff can work safely, effectively and efficiently.

Although there is no Faith requirement associated with this role, there is an expectation that there will be respect for the Christian ethos of SBS.